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Reviews of Crowne Plaza Times Square Manhattan, an IHG Hotel

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 861 out of 1798 reviews" "
Rating 8 - Good. 444 out of 1798 reviews" "
Rating 6 - Okay. 258 out of 1798 reviews" "
Rating 4 - Poor. 126 out of 1798 reviews" "
Rating 2 - Terrible. 109 out of 1798 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great! Very helpful staff. Location was also perfect. Noise could bother you a bit possibly Food was good
Stayed 4 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from JVA on 28 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

6/10 Okay

Marianne

Travelled with family
Liked: Cleanliness, property conditions & facilities
I loved the location of this hotel. I tried unsuccessfully several times to order room service. Ended up ordering from a restaurant a ccouple blocks down and walked over to oick ot up. Really looking forward to room service and they never answered or called back when I left a message.
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Marianne, it's heartening to know you appreciated the prime location. However, it's unfortunate you faced challenges with our dining services. Rest assured, we're working to improve our response times for more efficient service. Thank you for your patience and we hope to have the opportunity to impress you in the future.Warm regards,Alex K.Social Media Manager

6/10 Okay

kyle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water for shower. Absolutely not acceptable
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr,2024
Kyle, we regret hearing about your bathing experience. Hot showers are indeed a fundamental part of any stay and it's disappointing you faced this issue. Your feedback has been noted and we are working on ensuring this isn't a recurring problem. We hope you might consider giving us another chance on your next trip.Warm regards,Alex K.Social Media Manager

8/10 Good

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job wiyh suggestion
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr,2024
Rene, thank you for your positive feedback. It's a delight to hear that you found our recommendations to be of great help during your stay at the Crowne Plaza Times Square Manhattan. We aim to make every guest's experience special and hope to welcome you back soon.Warm regards,Alex K.Social Media Manager

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice size room
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr,2024
LaDonna, thank you for choosing Crowne Plaza Times Square Manhattan and sharing your feedback. We're delighted to know you appreciated the room size. We eagerly anticipate your next stay with us.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Carlleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay when visiting Times Square or the theaters.
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr,2024
Carlleen, we are thrilled to know that Crowne Plaza Times Square Manhattan served as an ideal location during your visit to Times Square and the nearby theaters. We appreciate your high praises and look forward to hosting your next visit.Warm regards,Alex K.Social Media Manager

8/10 Good

MICHELINE AFIF

Travelled with partner
Liked: Amenities
I LIKE THIS HOTEL A LOT, EVERY YEAR I GO THERE ALTHOUGH I WOULD LIKE TO CHANGE THE ATMOSPHERE, IT'S A GOOD LOCATION, BEAUTIFUL VIEW, QUIET, YOU CAN GO TO ALL THE MAIN DIRECTIONS ON FOOT BUT ONE THING TO REMEMBER THE CLEANING N IT IS NOT PERFECT IT IS TO REVIEW, VERY IMPORTANT. THE SAME FOR BREAKFAST THE BAR IS TOO SMALL, YOU HAVE TO QUEUE LONG TO BE SERVED, THE STAFF BEING VERY COOL
Stayed 6 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Micheline, we're thrilled that you appreciate Crowne Plaza Times Square Manhattan's prime location, scenic views, and tranquility. We truly value your repeat visits. Quite regretful to hear about your experiences with housekeeping and the breakfast bar. Please be assured that we're dedicated to further improve these areas to provide an exceptional experience. Your feedback regarding our team members' response time has been noted too. Thank you for your useful comments. We are looking forward to seeing you again soon.Warm regards,Alex K.Social Media Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr,2024
Thank you for this lovely rating, Robert!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Crowne Plaza Times Square Manhattan. We'd like to share an even better experience with you soon.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Sandra, thank you for rating your stay at the Crowne Plaza Times Square Manhattan. We're thrilled to know that you enjoyed your visit and we sincerely appreciate your feedback. We look forward to welcoming you on your next visit!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a great location. It was only a 5 min walk from the Subway station. We were on the 26th floor and had a great view of times square, but you could still hear some of the sounds of the city. Nothing that a little white noise couldn't cover up. Bed was comfortable but the pillows were very soft. Needed to use several pillows to get support on my neck. The towels were a bit scratchy.
Stayed 4 nights in Apr 2024
Response from Customer Service on 25 Apr,2024
Edwin, we're glad to hear you appreciated the convenience of Crowne Plaza Times Square Manhattan's location and the stunning views from your room. We do our best to create a peaceful environment amidst the hustle and bustle of the city. We're delighted you found our beds comfortable, although we're sorry the pillows did not meet your firmness preference. Your feedback gives us the opportunity to reassess our pillow selection for future guests. It's also noted about the towels, and we will take this into account when considering future upgrades. Your comments certainly help us provide better experiences. Looking forward to welcoming you back for another enjoyable stay.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Aravind

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay and close to Time square with the Time square view from the room. Breakfast included was just about right included in hotel price. Will stay there again. Parking was quiet expensive (no validated parking from hotel was separate company dealing with parking) but was worth having the valet parking for convenience.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Aravind, it's wonderful to know you enjoyed your stay at Crowne Plaza Times Square Manhattan and appreciated the view from your room and our breakfast offerings. We're particularly thrilled to hear you plan to return. Regarding the parking, we understand it can seem costly, but we believe the convenience offered by our valet service makes up for it. Looking forward to hosting you again in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great near everything
Stayed 2 nights in Apr 2024
Response from JVA on 23 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Charles, Spring

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view wish our room had a fridge
Stayed 1 night in Apr 2024
Response from JVA on 23 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Thank you for the fantastic rating, Chris!It's outstanding you had such a wonderful experience at Crowne Plaza Times Square Manhattan. We care about the satisfaction of our guests. We can't wait to see you again soon!Warm regards,Alex K.Social Media Manager

6/10 Okay

amber

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pretty much every person on staff excluding the lady who checked us in was dismissive and rude. The biggest disapointment, was when I asked if my son could use the empty conference room for 15 minutes to rehearse his Shakespeare competition pieces for the competition the next day. I was rudely told "NO" by the security lady who then slammed the door to her office.
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr,2024
Amber, we're disheartened to hear about your recent experience at our hotel. We hold our team members to a high standard of hospitality, and it's clear your experience did not reflect this. Please accept our sincere apologies for the way your request about the conference room was handled. Rest assured that we will use your feedback to better train our team. We hope for an opportunity to provide a more positive experience during your next visit.Warm regards,Alex K.Social Media Manager

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities
Good area close and handy to Time square. The hotel hot water was just warm.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Susan, thank you for your feedback. It's great to know you appreciated our convenient location at Crowne Plaza Times Square Manhattan, right in the heart of the hubbub. We regret to hear that the water temperature wasn't quite up to your satisfaction. We assure you that our team members are always on hand to address such issues and make your stay more comfortable. We hope to welcome you back in the future for an even better experience.Warm regards,Alex K.Social Media Manager

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr,2024
Edward, it's wonderful to hear that you had a positive experience at Crowne Plaza Times Square Manhattan. We hope you enjoyed the dynamic buzz and lights of Manhattan. We're looking forward to accommodating you again.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Yovanis, Hialeah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was located in perfect place near all attractions.
Stayed 4 nights in Apr 2024
Response from JVA on 22 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome atmosphere.
Stayed 2 nights in Apr 2024
Response from JVA on 21 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right in the heart of Times Square.
Stayed 1 night in Apr 2024
Response from JVA on 21 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Catrina, Waltham

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here because the staff is wonderful. My husband ended up sick overnight. I asked for a later check out, they were completely accommodating and let me know a pharmacy next door.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr,2024
Catrina, we're absolutely delighted to learn about your remarkable experience at Crowne Plaza Times Square Manhattan. Knowing our team members were accommodating and supportive, especially during an unexpected health concern, truly warms our hearts. We're glad you found the nearby pharmacy useful. Any time you are in town, we would love to have you stay with us again for another wonderful experience.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Tisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a large hotel in a very busy a populus area, The service in all areas was great. Check in was quick and efficient. The hotel had a sufficient amount of elevators so you did not have a long waiting time to get to your room. The rooms were spacious for New York and were cleaned every day. We enjoyed having a bar in the hotel. Check out was also quick and efficient.
Stayed 4 nights in Apr 2024
Response from Customer Service on 21 Apr,2024
Tisa, thank you for supporting Crowne Plaza Times Square Manhattan through your beautifully penned review. It's great that you found both your check-in and check-out processes to be swift and smooth. We're pleased the number of elevators met your needs reducing wait time. Knowing you appreciated our generously proportioned rooms and daily housekeeping makes us incredibly happy, as does your enjoyment of our bar. Looking forward to seeing you again in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area. It was walkable to where I needed to go. Room was neat and clean. Staff was helpful and very polite.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr,2024
Kim, thank you for sharing your experience at Crowne Plaza Times Square Manhattan. We're delighted to hear you enjoyed our prime location and found our accommodations to be tidy. Our team members take pride in providing excellent service, so they will be pleased to know they made a positive impression. We're eager to welcome you back for another pleasant stay.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was great.
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Maria, it's refreshing to hear about your wonderful experience at Crowne Plaza Times Square Manhattan. We strive to offer exceptional experiences for our guests and it sounds like we met that mark during your stay. We look forward to having you with us again in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very helpful and customer friendly!
Stayed 4 nights in Apr 2024
Response from JVA on 21 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Maricarmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2024
Response from JVA on 14 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

6/10 Okay

Paige, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service
Large room. Comfy bed. Two days without hot water in the shower. Unacceptable. Fixed by our last day. Excellent housekeeping staff. Little to no food service. Expected more. Disappointing.
Stayed 5 nights in Apr 2024
Response from Customer Service on 14 Apr,2024
Paige, it's pleasing to know you enjoyed our spacious rooms and comfortable beds at the Crowne Plaza Times Square Manhattan. Your kind words about our housekeeping team are certainly appreciated. We regret you had issues regarding hot water in the shower and the limited food service. Our aim is to ensure every guest has a memorable stay, and we're saddened to hear we did not meet your expectations this time. We're taking your comments seriously and we hope for a chance to serve you better in the future.Warm regards,Alex K.Social Media Manager

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, close to everything and very clean
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr,2024
Arthur, thank you for sharing your experience at Crowne Plaza Times Square Manhattan. We're delighted you found our team members to be exceptional, and appreciated the cleanliness and our convenient proximity to local attractions. We look forward to your return visit in the future.Warm regards,Alex K.Social Media Manager

6/10 Okay

Clint

Travelled with family
Liked: Cleanliness, staff & service
Coffee shop closes way too early and bar opens way too late. IOW, there's no place to reliably read, relax, chat, etc.
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr,2024
Clint, thank you for the feedback on the operating hours of our dining outlets. Your comfort and convenience are paramount to us and we understand that these areas are essential for relaxing and socializing. We've taken note of your comments and look forward to the opportunity to serve you better next time.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very assessable
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr,2024
Carol, it's delightful to know that you appreciated your stay at the Crowne Plaza Times Square Manhattan. We strive to make our location convenient for all our guests. We're looking forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to store bags there both before check-in and after check-out. Room was great. Everyo e was very friendly and efficient.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr,2024
William, we appreciate your positive feedback about your stay at the Crowne Plaza Times Square Manhattan. We strive to ensure our guest's convenience and satisfaction at all times. Also, we're delighted to hear that you found our colleagues to be friendly and efficient. We're already looking forward to welcoming you back for another efficient and friendly experience. Thank you for choosing us!Warm regards,Alex K.Social Media Manager

8/10 Good

Robert R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Construction
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr,2024
Robert, at Crowne Plaza Times Square Manhattan, we acknowledge your mention of construction work. It's part of our continuing efforts to enhance our guest experience. We appreciate your understanding and look forward to presenting our enhanced property on your next visit. Thank you for your review.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing view. The rooms were very clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Veronica, it's pleasing to hear that Crowne Plaza Times Square Manhattan provided an amazing view and that the cleanliness of our rooms exceeded your expectations. We strive to offer an exceptional stay for all our guests. We hope to welcome you back on your next visit to Manhattan.Warm regards,Alex K.Social Media Manager

8/10 Good

Solmaz

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access They charge extra for room ..
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Solmaz, it's wonderful to hear that you found Crowne Plaza Times Square Manhattan conveniently located. We're saddened to learn about your concerns regarding additional charges. We aim to be completely transparent about our pricing, and we encourage all guests to reach out if they need clarification on their bill. Thank you for choosing us, and we hope to welcome you back soon.Warm regards,Alex K.Social Media Manager

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small and have poor lighting
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
James, thank you for sharing your feedback. It's unfortunate to hear that your room dimensions and lighting situation didn't meet expectations. The comfort and satisfaction of our guests are our primary concerns, and we're continually striving to enhance the guest experience. Your comments will be considered in future improvements. We hope to have another chance to serve you better in the future.Warm regards,Alex K.Social Media Manager

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location was the only good point. When we tried to call for room service the phone in the room did not work and we had to actually call the hotel from our cell, only to be told they were having phone problems. Also we were told room service was not available-in NYC?--really? Walls between rooms not sound proofed, we returned from dinner out and put our TV on and the people in room next door started banging on the door between rooms and called security. We were told to "keep it down" and told them we were watching TV at completely normal volume so wasn't sure what the issue was!! Overall a first and last at this hotel!
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Apr,2024
Jonathan, we apologize for the inconvenience you experienced during your stay, specifically the issue with the in-room phone and any misunderstanding about our room service availability. We aim to provide a peaceful environment for all our guests, and it's regrettable that sound disturbances from neighboring rooms led to an unfavorable experience. We truly hope you reconsider as we assure you the mentioned issues aren't common in our services. We value your feedback and will certainly utilize it to further enhance our offerings.Warm regards,Alex K.Social Media Manager

8/10 Good

Tracy L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay. The rooms were alittle dated. However, the price was right. The employees were very nice and friendly
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr,2024
Tracy L, your positive feedback regarding your stay at Crowne Plaza Times Square Manhattan is much appreciated. It's wonderful to hear that you found our accommodation pleasant and our rates fitting. Our team members' friendliness is something we're particularly proud of. We acknowledge your comments about the rooms and assure you we're continuously making improvements to enhance our guest's experience. Thank you again, and we look forward to welcoming you back.Warm regards,Alex K.Social Media Manager

6/10 Okay

Jose

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property does not provide much in ammenities. No mini fridge, no microwave, washroom had no vent so hot showers steam up the room, tub was old and lost a lot of its ceramic top coat, towels are small, and water takes a long time to warm up.
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr,2024
Jose, thank you for sharing your feedback. We regret to hear about the issues you encountered during your stay especially regarding in-room amenities and certain aspects of your accommodation. Rest assured, your comments will be shared with our management for review and improvement. We hope for the chance to serve you better in the future.Warm regards,Alex K.Social Media Manager

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were adequate but very basic and small. There was no coffee maker in the room. The hot water in the shower was sporadic—often there wasn’t any until later in the day. Even considering New York prices, I thought this was overpriced for what we got.
Stayed 5 nights in Mar 2024
Response from Customer Service on 7 Apr,2024
Jacqueline, we value your feedback and thank you for taking the time to share your experience. We understand that certain elements fell short of your expectations, specifically in regard to room size and morning amenities. It's regrettable that the intermittent hot water supply caused inconvenience. We assure you that we continuously strive to provide the best experience to our guests and utilize such feedback to make necessary improvements. We hope you would consider us in the future, committed to provide an improved experience.Warm regards,Alex K.Social Media Manager

8/10 Good

Karen

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Karen, thank you for your rating on Expedia. We are delighted you enjoyed your stay at the Crowne Plaza Times Square Manhattan. It's wonderful to know that your experience was positive. We look forward to welcoming you back in the future. Safe travels!Warm regards,Alex K.Social Media Manager

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to a number of theatres. Room was very nice. No fridge. Gym off site.
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr,2024
Carol, it is wonderful to hear that you appreciated Crowne Plaza Times Square Manhattan's proximity to numerous notable theaters and enjoyed your well-appointed room. We also acknowledge your note about the missing refrigerator and the relocation of our fitness center, and we certainly take your feedback on these points into consideration as we strive to ensure our guests have all the amenities they require. Thank you so much for choosing us and posting your feedback.Warm regards,Alex K.Social Media Manager

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The his was exactly what we were looking for in a hotel and location; however, the menu for the lobby bar/restaurant needs to be updated. They no longer serve dinners, only appetizers, salads, and pizzas. We were a little disappointed, but made it work.
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr,2024
Jennifer, thank you for choosing Crowne Plaza Times Square Manhattan and for sharing your review. We're elated our location and facilities suitably met your needs. We acknowledge your feedback about our lobby bar's menu offerings and appreciate your flexibility. Rest assured, your comments are crucial in our constant effort to improve our guest's dining experiences. We hope to serve you again on your next visit.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Carmen, Herndon

Stayed 2 nights in Mar 2024
Response from JVA on 15 Apr,2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

scott, Norfolk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!!
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr,2024
Scott, it's terrific to hear that you had an enjoyable stay at the Crowne Plaza Times Square Manhattan. Our team appreciates your kind words and we look forward to the future opportunity of welcoming you back. Thank you for choosing us.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Paul, Sacramento

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to restaurants and everything else. Highly recommend!
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Apr,2024
Paul, it's uplifting to hear that you found Crowne Plaza Times Square Manhattan's proximity to dining options and attractions to your liking, making it a recommended choice for visitors. We're keen on ensuring our guests enjoy the conveniences the location offers. We're looking forward to welcoming you again soon!Warm regards,Alex K.Social Media Manager

6/10 Okay

Johns

Stayed 4 nights in Mar 2024
Response from Customer Service on 24 Apr,2024
Johns, thank you for your rating. While we appreciate all forms of feedback, more specific comments help us to improve the stay experience for all our guests. If you have the time, please feel free to share additional details on what we could have done better. We're always looking for ways to improve.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandra at the front desk was wonderful and welcoming. She made our check in experience so easy and ensured that my daughter’s 16th birthday was celebrated with a very special upgrade! Give Sandra a raise; she is an asset to your organization!
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr,2024
Dana, thank you for sharing your exceptional experience at Crowne Plaza Times Square Manhattan. It's such a delight to know that Sandra made your check-in process smooth and enhanced your daughter's 16th birthday celebration with a special upgrade. We're blessed to have her as part of our team and we'll certainly relay your compliments to her. We hope to see you back for more milestone celebrations!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Simon John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr,2024
Simon John, it's really great to hear that you had a positive experience at Crowne Plaza Times Square Manhattan. We take pride in our team members who consistently strive to deliver an excellent stay for our guests. We genuinely appreciate your lovely feedback and hope to have the opportunity to welcome you back in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room with beautiful view and right in Times Square
Stayed 5 nights in Mar 2024
Response from Customer Service on 4 Apr,2024
Ronald, thank you for sharing your delightful experience at Crowne Plaza Times Square Manhattan. We're thrilled you enjoyed our generous room accommodations and the panoramic views right from the heart of Times Square. We can't wait to welcome you back soon!Warm regards,Alex K.Social Media Manager