Louis and the rest of the staff were great! The rooms are small, typical of what you would find in an older NY boutique hotel, but very clean. However, the lock to room 908 was broken. We notified the front desk but it was never repaired during our 3 night stay. We used the metal door jam/stopper to keep out any intruders. I would not stay in this room as a single female traveler but I was with my husband and had inlaws next door in a 2 room suite like setup that had an outer door that we kept closed at night. We drove and street parking is non existent, but we got lucky and found free street parking at night when we arrived. We left the vehicle and took the subway or Uber for transportation. I would stay here again but in a different room.