Reception

Reviews of Hampton Inn Manhattan/Downtown-Financial District

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it is to wall street and the ferry. The breakfast and 24/7 free coffee is nice, since it's hard to find anything open at 11pm in the area.
Stayed 2 nights in Apr 2024
Response from Front desk on 30 Apr,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels

10/10 Excellent

Florence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable, Bath was remodeled nicely, room you may rest quietly.
Stayed 3 nights in Apr 2024

8/10 Good

Arielys

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was small and the city view wasn’t really great but it was clean, the front desk staff was attentive and the breakfast was good Continental breakfast. Easy access to public transportation and many places to eat nearby. Overall a good experience staying here.
Stayed 2 nights in Mar 2024
Response from Front Desk on 25 Mar,2024
hank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpfull frontdesk personnel
Stayed 2 nights in Mar 2024
Response from Front desk on 13 Mar,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

4/10 Poor

Lyall

Business traveller
Disliked: Cleanliness, staff & service, amenities
I would not stay there again
Stayed 3 nights in Mar 2024
Response from Front Desk on 14 Mar,2024
Hello, sorry to hear your experience wasn't up to par. Hope we can restore your stay experience at the Hampton to a memorable one

10/10 Excellent

Nuala

The extreme friendliness of the team breakfast was amazing. Room was spotless and a gorgeous view. The front desk assisted, and Printing request. They also gave wonderful directions.
Stayed 4 nights in Feb 2024
Response from Front Desk on 8 Mar,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 13 Mar,2024
Thank you for staying with us at the Hampton Inn New York Financial District. Your opinion is appreciated, if you could please provide us with some feedback

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay overnight! Staff very friend and helpful.
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Mar,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

8/10 Good

Orangel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in nyc, the most amazing staff ever, friendly and helpful, awesome breakfast with a coffee station 24 hours, the only thing was the thermostat of the room, the heater wasn’t working when we arrived and after that it was throwing hot air all the time, the location is amazing after 4-5 pm the streets are very calm without that crowd like time square or those areas, 1-2 blocks to subway lines
Response from Front Desk on 8 Mar,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences and a pleasure having you with us. We are so pleased to note that we have taken your note regarding the thermostat not working to your comfort and is currently being looked at by the engineering team. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Alan Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
excellent in service
Stayed 2 nights in Feb 2024
Response from Front Desk on 8 Mar,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

8/10 Good

Bei

Stayed 2 nights in Dec 2023
Response from Hampton Inn Financial District NYC on 7 Feb,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Alicia

Stayed 1 night in Jan 2024
Response from Hampton Inn Financial District NYC on 7 Feb,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hampton Inn Financial District NYC on 7 Feb,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The location is great and accessible to many things by walking or hopping on the subway. Great restaurants in close by walking distance.
Stayed 4 nights in Jan 2024
Response from Rafael V. on 27 Jan,2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff to be very friendly and that the hotel's location met your expectations. It's fantastic that you appreciated the convenience of being able to explore nearby attractions on foot or by using the subway. We're also pleased to know that you enjoyed the variety of great restaurants within walking distance. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! So kind and helpful! Market across street is convenient for grabbing food. A little far for Times square activities but perfect for Statue of Liberty, Wall Street, downtown, Brooklyn.
Stayed 2 nights in Jan 2024
Response from Rafael V. on 27 Jan,2024
Thank you for your positive feedback! We're delighted to hear that our staff was excellent and that you found them kind and helpful. We're glad our location worked well for exploring attractions like the Statue of Liberty, downtown, and Brooklyn, even though it's a bit far from Times Square. We hope to welcome you back in the future!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too small
It was good, wish you offered 2 double beds
Stayed 2 nights in Dec 2023
Response from Guest Services on 12 Jan,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Serhiy

Liked: Cleanliness, staff & service, property conditions & facilities
Класная гостиница
Response from Front Desk on 8 Mar,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guest's expectation. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services on 12 Jan,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

6/10 Okay

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for a last-minute booking
Convenient location, friendly staff, and comfy room. Next time though, I would skip the breakfast...
Stayed 1 night in Nov 2023
Response from Guest Services on 12 Jan,2024
Thank you for choosing to stay with us at Hampton Inn Manhattan Downtown Financial District. We appreciate you taking the time to tell us about your hotel stay. Your feedback is very important to us, and we truly value your opinion and suggestions. We would like to apologize for the inconvenience that you experienced during your stay with us. As we cannot control every aspect of your experience, for those that we are capable of, we want your stay to be as comfortable as possible. We do strive to provide our guests with a 100% satisfactory experience in accommodations, service and experience, and we regret that we were not able to meet your expectations. We hope that you will allow us an opportunity to serve you again. Until next time, thank you for being the best of Hampton by Hilton!

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services on 12 Jan,2024
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We parked in front of the Hotel to drop my bags and I'd got a parking ticket of $95.00 because they don't have a loading zone.
Stayed 1 night in Nov 2023
Response from Front Desk on 2 Dec,2023
We appreciate you taking the time to leave us this feedback. As you can imagine, I am very disappointed to read your commentary about your visit. We strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the high standards we aspire to provide. Unfortunately, we do not have a loading zone, we do recommend guest to have accompanying guests at the car while unloading to check-in. Directions are given for the garage location for guests discount parking. Hotel is not responsible for tickets given to the guest by the city of New York Traffic Division. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
Friendly and responsive staff offered dinner recommendations and promptly resolved an issue with my room. Solid breakfast
Stayed 1 night in Nov 2023
Response from Front desk on 11 Nov,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travels

2/10 Terrible

glenn

Stayed 1 night in Oct 2023
Response from Guest Services on 12 Jan,2024
We appreciate you taking the time to leave us this feedback and review. We really appreciate it, as we strive to exceed every guests' expectations. I am eager to better understand your ideas and commentary about your visit. We regret to learn that your experience with our hotel did not meet some of your travel needs. We strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the highest standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from front desk on 20 Oct,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe trave

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 4 nights in Sep 2023
Response from front desk on 20 Oct,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe trave

8/10 Good

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near world Trade Mall
Stayed 1 night in Sep 2023
Response from Front desk on 26 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

10/10 Excellent

P. Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on 21 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

4/10 Poor

Austin

Stayed 1 night in Sep 2023
Response from Front desk on 30 Sept,2023
We appreciate you taking the time to leave us this feedback. We would like to know more about your stay as we strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the high standards we aspire to provide. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton

10/10 Excellent

Alejandra Rocio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel isn't my first choice but due to price it was the best option. The staff were very helpful and nice the entire stay and would come back for them. thank you
Stayed 3 nights in Sep 2023
Response from front desk on 21 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly and always willing to answer any questions or concerns. Parking at the hotel is too far away.
Stayed 2 nights in Sep 2023
Response from front desk on 6 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. Parking garage is owned and operated by a third party company.Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
The staff is great. But - The fourth floor smells awful. The building is in need of a desperate upgrade. The bathroom door is frosted glass so in the night it lights up the entire room. And our lock would not lock. Some simple maintenance could fix these things.
Stayed 2 nights in Aug 2023
Response from front desk on 21 Sept,2023
We appreciate you taking the time to leave us this feedback. We would like to know more about your stay as we strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the high standards we aspire to provide. We definitively pass on this to the maintenance team .We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from front desk on 1 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

2/10 Terrible

Ece

Disliked: Cleanliness, staff & service, property conditions & facilities
Property has no parking !!! Thats the filter ı used !!! No parking at all and it still shows the sign of parking !!ı feel tricked
Stayed 1 night in Aug 2023
Response from front desk on 21 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. Parking details are mentioned on Hotel website as the garage is owned and operated by Third Party Company where guest get a discounted rate for their stay. Sedan are 50 and Suv are 60 with no In/out privileges. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel.

6/10 Okay

Connor

I was unaware as it was not stated on hotel site that vehicle parking was offsite and was a good distance from the hotel. Once we found the parking garage they use (the paper directions the front desk gave me were inaccurate) we had to walk back to hotel which was well over a 10 minute walk with luggage. This was very inconvenient as well as stressful and had I known I would have chosen a different hotel.
Stayed 1 night in Aug 2023
Response from front desk on 21 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your experiences with us. Parking details are mentioned on Hotel website as the garage is owned and operated by Third Party Company where guest get a discounted rate for their stay. Guest are more than welcome to park at alternative location but wont be able to receive the guest discount. Front desk can hold the guest luggage while the vehicle is parked at the garage of guest choice. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel.

6/10 Okay

ELEXIS

Stayed 2 nights in Jul 2023
Response from Front desk on 26 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

2/10 Terrible

Uchechukwu

Stayed 2 nights in Jul 2023
Response from Front desk on 30 Sept,2023
We appreciate you taking the time to leave us this feedback. We would like to know more about your stay as we strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the high standards we aspire to provide. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton

10/10 Excellent

Pavithra, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 days in Hampton In Manhattan hotel. It is nearest place to Big bull, world trade center and.hop on hop off bus. Staff is very friendly and kept our luggauge as we landed in the morning and we went out for sight seeing and then checked In in the evening. Ms Allen and Marcus were very nice
Stayed 2 nights in Jul 2023
Response from Front Desk on 6 Aug,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cool oasis
After a hot day walking through the city, the best thing about this hotel was the ice water near the entrance for guests. Such a nice touch!
Stayed 3 nights in Jul 2023
Response from Front Desk on 6 Aug,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

10/10 Excellent

Lian Tin

Stayed 1 night in Jul 2023
Response from front desk on 1 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from front desk on 21 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

4/10 Poor

stephen

Stayed 1 night in Jul 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property does not offer covered parking. This needs to be removed from list as being offered as it is not. Across street parking was $65. Not happy to find this out when we checked in.
Stayed 2 nights in Jul 2023
Response from front desk on 1 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. Parking details are mentioned on Hotel website as the garage is owned and operated by Third Party Company where guest get a discounted rate for their stay. Sedan are 50 and Suv are 60 with no In/out privileges. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Loud air conditioning
Door lock wasn’t working so new room was provided. The new room provided had 2 ceiling vents that were open and debris that feel from vents on carpet. The air conditioning in the room was loud at night it was hard to sleep.
Stayed 1 night in Jul 2023
Response from front desk on 21 Sept,2023
We appreciate you taking the time to leave us this feedback. We would like to know more about your stay as we strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the high standards we aspire to provide. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton

10/10 Excellent

Janna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay! So close to so many things. The staff was amazing!
Stayed 3 nights in Jul 2023
Response from front desk on 1 Sept,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

4/10 Poor

Umesh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

SUSAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Location
Great location for my plan to visit the 9/11 memorial, battery park, Staten Island ferry, Oculus, etc.--all in walking distance.
Stayed 1 night in Jul 2023
Response from Front Desk on 6 Aug,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

10/10 Excellent

riff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice stay
Stayed 1 night in Jun 2023
Response from front desk on 30 Jun,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

10/10 Excellent

Zhancai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from front desk on 27 Jun,2023
Thank you very much for completing our survey and sharing your feedback about your overall experiences with us. We really appreciate it, as we strive to exceed every guests' expectations. It was truly a pleasure having you with us. We are so pleased to note that every aspect of our hotel left a positive impression on you. Your compliments are appreciated and will definitely be shared as we are very proud of our team’s commitment to excellence. On behalf of the staff at Hampton Inn Manhattan/Downtown-Financial District, we thank you and wish you safe travel

2/10 Terrible

Zamzam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Front Desk on 24 Jun,2023
We appreciate you taking the time to leave us this feedback. We would like to know more about your stay as we strive to offer quality service and comfort for our guests and it's unfortunate your experience wasn’t to the high standards we aspire to provide. We do hope you allow us to host you again soon so we can share a more positive experience with you. Until then, it is my sincere hope that we can restore your faith in Hampton Inn by Hilton