Terrace/patio

Reviews of Hampton Inn Manhattan/Times Square Central

3.5 out of 5
Hampton Inn Manhattan/Times Square Central
220 West 41st St., New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 999 out of 1663 reviews" "
Rating 8 - Good. 440 out of 1663 reviews" "
Rating 6 - Okay. 127 out of 1663 reviews" "
Rating 4 - Poor. 56 out of 1663 reviews" "
Rating 2 - Terrible. 41 out of 1663 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Breakfeast is good (relative to an american breakfeast) enough to power your start of the day. Rooms are small but this is NYC you probably won't get larger for the same amount of money. Staff was kind.
Stayed 7 nights in Apr 2024

10/10 Excellent

Balaguru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Property to stay near times square
Stayed 2 nights in Apr 2024
Response from Camille on 30 Apr,2024
Thank you so much for choosing us to be a part of your stay and for taking the time to leave us a review. We are happy to see that you had a pleasant experience with us. Thank you again and we hope to see you again next time!

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless, had plenty of towels, shampoo/conditioner and bodywash. Breakfast was included and offered a generous selection!!
Stayed 1 night in Apr 2024
Response from Camille on 30 Apr,2024
Thank you so much for choosing us as your home away from home. We are happy to see that you had an excellent experience with us because of the cleanliness, exemplary amenities and breakfast service. It is our commitment to provide you a comfortable and memorable experience. Your kind words will be shared to our entire team! We hope that this will prompt you to return to us again in the near future. Thank you so much and we look forward to seeing you again next time.

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Camille on 30 Apr,2024
Your feedback is greatly appreciated! Thank you so much for choosing us. We hope to see you again for your next trip to New York.

10/10 Excellent

Cristina, Dover Plains

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff !! Very clean
Stayed 1 night in Apr 2024
Response from Camille on 30 Apr,2024
Thank you so much for choosing us as your home away from home. We are happy to see that you are also happy with your stay. Your kind words towards our staff and cleanliness of the hotel is greatly appreciated. We hope that we will see you again next time for another memorable stay. Thank you and have a wonderful day!

10/10 Excellent

Caren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and kind in the many interactions we had with them. Location was close to Times Square and the subway. We loved the rooftop area to view the city!
Stayed 2 nights in Apr 2024
Response from Rochelle on 27 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central for your past stay. We are delighted that you liked our location, facilities and services. Thank you for your feedback. We look forward to hosting you again in future

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Camille on 29 Apr,2024
Thank you so much for choosing us to be a part of your stay. We are delighted to see that your time with us was satisfactory. We hope that this experience will prompt you to return to us again in the future. Thank you and have a great day!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very accommodating (asked for a quiet room and they provided it) and staff always asked how we were enjoying our stay and all staff were super friendly! Rooms very clean and our room newly renovated.
Stayed 2 nights in Apr 2024
Response from Camille on 23 Apr,2024
Hello Patty! We are happy to see that our rooms and friendly staff made your stay comfortable and memorable. Your kind words are greatly appreciated. We hope that this will prompt you to choose us again for another excellent experience. Thank you so much for choosing us and have a wonderful day!

10/10 Excellent

Anca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views! Great location
Stayed 1 night in Apr 2024
Response from Camille on 22 Apr,2024
Thank you so much for choosing us to be a part of your stay and for taking the time to give us this wonderful review. It makes us happy to see that your time with us was pleasant because of the great location and views. We hope that this will prompt you to return to us again next time. Thank you again and have a wonderful day!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated. Fast elevators.
Stayed 2 nights in Apr 2024
Response from Camille on 18 Apr,2024
Hello Judy! Thank you so much for your kind feedback in regard to the hotel's cleanliness and fast elevators. We hope that we made your stay more comfortable, and we hope that this experience will prompt you to return to us again in the future. Thank you and have a wonderful day!

6/10 Okay

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was posted that the hotel offered valet parking but once we got there we were told it was not, they gave us the address of the parking garage and when we asked if they will take big SUV’s we were told yes. We came to find out the once we drove to the garage did not take our car and found another place but it will be nice if the staff is aware when asked and give the right recommendations as to where to park. About the breakfast, only one word, it was terrible, all the food look suspicious, not enough sitting for all the guest so some had to stand next to the tables to eat. The milk was rotten and the apple juice was watered down so much that it almost look like water. If you are planning just to sleep and skip breakfast you have a good place to stay.
Stayed 1 night in Apr 2024
Response from Rochelle on 16 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central. We are saddened to hear thar you had challenges with parking. We have discounted parking garage that is affiliated with the hotel. However, there are many parking Garage in the city that does not fit oversized vehicles. Additionally, as it relates to breakfast we do ensure that our items are fresh and replenished quite frequently. We also have a lobby seating area for breakfast. We will however escalate to department head to better provide options suitable to guest preference. We appreciate your feedback and will address your concerns

10/10 Excellent

Hiral

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel, had a double room, it was a good size for NYC. Breakfast was included. Very good location. Nice staff.
Stayed 3 nights in Apr 2024
Response from Rochelle on 16 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central. We are delighted to hear that you liked our facilities and services. We aim to ensure our guest are satisfied. Thank you for your feedback and look forward to hosting you in future

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rochelle on 16 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central. We are delighted to hear that you liked our facilities and services. We aim to ensure our guest are satisfied. Thank you for your feedback and look forward to hosting you in future

10/10 Excellent

Regis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time in staying at your establishment.
Stayed 3 nights in Apr 2024
Response from rochelle on 13 Apr,2024
Thank you for choosing The Hampton INN Times square central for your past stay. We are delighted to hear that you had a great stay and enjoyed the facilities and services. Thank you for your feedback. We look forward to hosting you in future

8/10 Good

Khaled

Liked: Property conditions & facilities
Its was 5 minutes from time square and the room was clean
Stayed 2 nights in Apr 2024
Response from Rochelle on 13 Apr,2024
Thank you for choosing The Hampton INN Times square central for your past stay. We are delighted to hear that you had a great stay and enjoyed the facilities and services. Thank you for your feedback. We look forward to hosting you in future

10/10 Excellent

Bjon Jilliane

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from rochelle on 10 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central for your past stay. We are delighted that you enjoyed the facilities and service. Guest satisfaction is our primary priority. Thank you for staying with us and for your feedback

8/10 Good

James, Fairfax Station

Stayed 2 nights in Apr 2024
Response from Camille on 30 Apr,2024
Your feedback is greatly appreciated! Thank you so much for choosing us to be a part of your stay and it makes us really happy to see that you enjoyed your stay with us based on the ratings you provided. We hope that the great experience you had will prompt you to return to us soon. Thank you and have a great day!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rochelle on 8 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central for your past stay. We are delighted to hear that you had a great stay and the facilities and service was satisfactory. It is our aim to ensure all our guest feels valued and cared for. We are grateful for the feedback and look forward to hosting you again in future.

10/10 Excellent

Donyelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Friendly and helpful!
Stayed 2 nights in Mar 2024
Response from Rochelle on 6 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central. We are delighted to hear that you enjoyed our facilities and service. Our goal at the Hampton Inn Is to fill our guest with the light and warmth of hospitality. Additionally, to ensure our guest are satisfied. Thank you for the feedback we appreciate you.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is worthy of the good reviews its getting. I researched many hotels in the area and this Hampton Inn had great reviews for a reasonable price point. We usually stay in another hotel nearby and it was a little pricey This place gives you a same price on your room no matter what size bed configuration you are looking for. Most hotels offer a queen size bed for a lower price and make you upgrade for a king but not this place, the advertised price on Expedia did not change. We will definitely stay here again. The staff was wonderful and the rooms were well appointed and quiet. Our room was right in front of the elevator bank and i never heard a noise. Great place to stay
Stayed 3 nights in Apr 2024
Response from Rochelle on 6 Apr,2024
Thank you for choosing The Hampton Inn Times Square Central. We are delighted to hear that you enjoyed our facilities and service. Our goal at the Hampton Inn Is to fill our guest with the light and warmth of hospitality. Additionally, to ensure our guest are satisfied. Thank you for the feedback we appreciate you.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Camille on 6 Apr,2024
Thank you for choosing us to be a part of your stay and for taking the time to give us a review. It makes us happy to see that you enjoyed your stay with us. We hope that this great experience will prompt you to return to us again in the future. Thank you again and we look forward to having you back!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Quenasha Q- Front on 3 Apr,2024
Thank you for taking the time to leave us a review. We appreciate you staying with us, please come again.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for exploring New York. The room was spotless. The staff was friendly and helpful. The breakfast was adequate for starting our day. I will definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Quenasha Q- Front Desk supervisor on 3 Apr,2024
Thank you so much for the feedback. We truly appreciate hearing from our guests. To continue enhancing the experience for all of our guests. Please spread the word of our great hospitality & look forward to you staying with us again :)

10/10 Excellent

Angelica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024
Response from ROCHELLE on 2 Apr,2024
Thank you for choosing The Hampton Inn Times Square central for your past stay. We are delighted your had a great stay. We look forward to hosting you in future. Thank you for your feedback

10/10 Excellent

Jerrod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to time square safe and the service and staff was amazing
Stayed 3 nights in Mar 2024
Response from Camille on 31 Mar,2024
Thank you so much for choosing us to be your home away from home and for taking the time to give us a review. We are so delighted to see that you enjoyed your stay with us because of the hotel services, location and our amazing staff! Your kind words are greatly appreciated. We hope that this pleasant experience will prompt you to return to us again in the future. Thank you so much and we look forward to seeing you next time!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Room was clean. Most ice machines were broken. Lines for elevator earlier in the day.
Stayed 1 night in Mar 2024
Response from Rochelle on 30 Mar,2024
Thank you for contacting the Hampton Inn Times Square Central for your stay. We are delighted to hear that you enjoyed the services and facilities. We are saddened to hear about the broken ice machine and elevator. We are working to have those issues addresses. Sorry for the inconvenience We look forward to making your stay memorable in future. Thank you for your feedback and for staying with us.

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Camille on 31 Mar,2024
Thank you so much for giving us your feedback and for choosing us to be a part of your stay! We are happy to see that you had an excellent experience. We hope that this will prompt you to return to us again for next New York trip. Thank you and have a wonderful day!

6/10 Okay

Attallah

Travelled with family and small children
Great property in the heart of Times Square. Very walkable to almost everything. Only drawback was the very small rooms. Otherwise it was a decent hotel to stay in.
Stayed 2 nights in Mar 2024
Response from Rochelle on 29 Mar,2024
Thank you for choosing The Hampton Inn Times Square Central for your past stay. We are delighted to hear that you liked the location. We are saddened to hear that the room was small . Nevertheless , we appreciate the feedback and look forward to hosting you in future.

10/10 Excellent

Crysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rochelle on 30 Mar,2024
Thank you for contacting the Hampton Inn Times Square Central for your stay. We are delighted to hear that you enjoyed the services and facilities. We look forward to making your stay memorable in future. Thank you for your feedback and for staying with us.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect.
Stayed 1 night in Mar 2024
Response from rochelle on 26 Mar,2024
Thank you for choosing The Hampton Inn Times Square Central for your past stay . We are delighted to hear that you enjoyed our facilities and services. We appreciate the feedback and look forward to hosting you in future

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Accessibility. Breakfast
Stayed 4 nights in Mar 2024
Response from Quenasha Q- Front Desk Supervisor on 25 Mar,2024
Thank you for the feedback. We appreciate you choosing to stay with us. We do hope you return for future stays.

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Quenasha Q-front desk supervisor on 25 Mar,2024
thank you for choosing to stay. We do hope you return for future stays

8/10 Good

Monneith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and hotel was very clean. Great breakfast!
Stayed 1 night in Mar 2024
Response from Rochelle on 30 Mar,2024
Thank you for contacting the Hampton Inn Times Square Central for your stay. We are delighted to hear that you enjoyed the services and facilities. We look forward to making your stay memorable in future. Thank you for your feedback and for staying with us.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very knowledgeable and helpful.
Stayed 3 nights in Mar 2024
Response from Quenasha Q- Front Desk Supervisor on 15 Mar,2024
Thank you so much for the feedback. We ae pleased to know we are helpful & you enjoyed your stay here with us at the Hampton Inn Times Square Central. We hope to see you again.

10/10 Excellent

Richard Anthony Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic. Far exceed my expectations and glad to see the other reviews were correct. Zero complaints with my stay!
Stayed 4 nights in Feb 2024
Response from ROCHELLE on 4 Mar,2024
Thank you for choosing The Hampton Inn Times Square Central for your past stay. We are delighted to hear that the staff and property was great and exceeded your expectations. We thrive to achieve guest satisfaction and great to hear our gold was met. Thank your feedback and for staying with us. Please revisit us in future

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is clean and centrally located for NYC tourism in Times Sq. the staff are great, breakfast included was a good start to each day and the price we got through Expedia was a bargain. Be warned that there is a migrant shelter directly opposite the hotel which can be intimidating as large groups hang around outside - the hotel have a regular security guard and the NYPD are outside the shelter all the time.
Stayed 7 nights in Feb 2024
Response from Camille on 4 Mar,2024
Thank you so much for choosing us to be a part of your stay and for giving us this great feedback! We are happy to see that you had a pleasant experience with us because of the cleanliness, friendly staff, complimentary breakfast and location. We will definitely share this great review to our team. Also, we understand your concerns but rest assured that your safety and security is our priority, and we will always make sure to make your stay comfortable and memorable. Thank you again for this wonderful feedback and we hope to see you again next time!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is walking distance
Stayed 1 night in Dec 2023
Response from Camille on 4 Mar,2024
Your feedback is greatly appreciated! Thank you so much for choosing us to be a part of your stay. We are happy that you enjoyed your stay because of our location. Our hotel is definitely close by to most attractions and stores. We hope that this great experience will prompt you to return again in the future. Thank you so much again for your time and patronage!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was pleasant and helpful. Most of all, Eddie the Bellman was the BEST at helping two ladies from a small town figure out how to get to where we needed to be. He even wrote it down for this very directionally challenged human!!
Stayed 3 nights in Feb 2024
Response from Quenasha Q- Front Desk Supervisor on 29 Feb,2024
Thank you for leaving a review. Your feedback is greatly appreciated. We will be sure to inform Eddie how great he has made your directions to your destination easy. It was pleasure to have you both here, please return again for future stay.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the helpful staff, fast elevators, recently remodeled shower, proximity to shows, and self-park in a garage just a block away. King room not large but not tiny, plenty of space to move around in.
Stayed 2 nights in Feb 2024
Response from Quenasha Q- Front Desk Supervisor on 28 Feb,2024
Thank you for staying with us, we do appreciate having you here with us. We are saddened to know the size of the room was not what you expected. Being in manhattan most of the buildings are designed to go straight up, we do hope this does not tarnish any future stays. Please come again

10/10 Excellent

Emilio, Niceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with spacious rooms, clean and comfortable. Good free breakfast. Coin laundry available in-house. Helpful, kind staff.
Stayed 2 nights in Feb 2024
Response from Quenasha Q- Front Desk Supervisor on 28 Feb,2024
We are excited that we have met expectations during your stay. Your feedback is important to us, we love enhancing the experience for our guests. Please come again

10/10 Excellent

Calum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the complimentary breakfasts each morning and the staff was very nice. We had tea each night before bed at the coffee/tea stand.
Stayed 4 nights in Feb 2024
Response from Quenasha Q- Front Desk Supervisor on 27 Feb,2024
Thank you for taking the time to leave us a review. We are ecstatic to know we have met expectations during your stay. To know we had made your stay great, keeps the smile on our faces. Please come again, we would love to service you & your family again

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were so wonderful and friendly! From the check in desk to the breakfast staff to the bellman I was floored by how friendly and helpful the staff were!
Stayed 1 night in Feb 2024
Response from Camille on 23 Feb,2024
Your feedback and kind words towards our staff are greatly appreciated! We understand the importance of providing our guests with great customer service and we are so happy to see that we made your stay memorable because of this. Thank you so much for making us a part of this wonderful New York trip and we look forward to having you here with us again soon!

10/10 Excellent

Arnetta, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. The hotel and our room was great. The location was also good. We were near everything. Will definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Camille on 23 Feb,2024
Thank you so much for choosing us to be your home away from home and for taking the time to give us a review. It makes us happy to see that you enjoyed your stay with us because of the location and hotel facilities. Your kind words are greatly appreciated, and we will definitely share this with the entire team. Thank you again and we are already looking forward for your return. Have a great day!

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Camille on 19 Feb,2024
Thank you so much for your feedback. It makes us happy to see that you had a pleasant experience with us. We hope that this great experience will be shared to your family & friends and prompt you to return to us again in the future. Thank you and have a wonderful day!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff here are amazing! They did a great job catering and taking care of us!
Stayed 2 nights in Dec 2023
Response from Camille on 18 Feb,2024
Hello Jessica! Thank you so much for choosing us to be a part of your stay and for taking the time to give us a review. It makes us happy to hear that you enjoyed your stay because of our welcoming staff. Your kind words are greatly appreciated, and we will definitely share this amazing review to the team. We hope that this experience will prompt you to return to us again for your next trip to New York. Thank you and we look forward to seeing you again next time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Camille on 18 Feb,2024
Thank you so much for your feedback. We are happy to see that you had a pleasant experience with us. We hope to see you again next time!

6/10 Okay

Ofelya

Travelled with partner
Liked: Cleanliness
Great location. Nothing special about the hotel especially since it’s ridiculously overpriced. You basically pay for the location.
Stayed 1 night in Dec 2023
Response from ROCHELLE on 17 Feb,2024
Thank you for choosing The Hampton Inn Times Square for your past stay. We are delighted to hear that you enjoyed our facility and services. Thank you for you feedback. We look forward to hosting you again in future.

8/10 Good

Adil, Corona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Clean place
Stayed 1 night in Jan 2024
Response from ROCHELLE on 15 Feb,2024
Thank you for choosing The Hampton Inn Times Square Central. We are delighted you enjoyed your stay. Please free to stay with us in future. We look forward to hosting you.

10/10 Excellent

Kleber

Stayed 1 night in Dec 2023
Response from ROCHELLE on 15 Feb,2024
Thank you for choosing The Hampton Inn Times Square Central. We are delighted you enjoyed your stay. Please free to stay with us in future. We look forward to hosting you.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Quenasha Q- Front Desk Supervisor on 12 Feb,2024
We appreciate you taking the time to leave a review. We are excited to see we have met expectations during your stay.