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Reviews of Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 717 out of 2226 reviews" "
Rating 8 - Good. 530 out of 2226 reviews" "
Rating 6 - Okay. 431 out of 2226 reviews" "
Rating 4 - Poor. 269 out of 2226 reviews" "
Rating 2 - Terrible. 279 out of 2226 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Lawrence

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. Had to check out when found in the morning Staff was good about it, but did not offer a refund or credit or discount.
Stayed 4 nights in May 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Location was perfect. Staff were pleasant and responsive. Would definitely stay again.
Stayed 3 nights in May 2024

4/10 Poor

Austin

Travelled with family
The property was extremely dark inside, not particularly clean and the absolute minimum of outlets, towels and amenities in the rooms. The staff was very helpful but it was clear the owners of the property were not interested in supporting them given the condition of the property
Stayed 3 nights in May 2024

10/10 Excellent

Gina R.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
location was great got to everything by walking and had the best time ever
Stayed 4 nights in May 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Madison

Liked: Cleanliness, staff & service
The Paramount Hotel is the perfect location for a first time in New York as it is close to everything. Staff is incredible and check in is very simple. There is a nice accommodation if you need to leave your bags before checking in or after checking out. Overall, we enjoyed our stay at the Paramount.
Stayed 3 nights in May 2024

10/10 Excellent

ilyusha, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best
Stayed 3 nights in Apr 2024

6/10 Okay

Joline Anthea

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Shuhua

Travelled with family
The sink was clogged.
Stayed 4 nights in Apr 2024

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s extremely expensive and the rooms are gross.
Stayed 2 nights in May 2024

6/10 Okay

Gwendolyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Best thing about this hotel is location. Guest services are minimal. No water except on 4th floor , ice machine out of order, no help with luggage coming or going. No answer to guest services phone call. Concierge service/rep was great and helpful!
Stayed 5 nights in Apr 2024

4/10 Poor

Darla

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pictures did not show what the rooms really looked like. The lobby was dingy looking and we had to pay to store our luggage.
Stayed 3 nights in May 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness
We were next to a storage area so early mornings there were a lot of noise. Wish they allowed early check in.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chris, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the Theatre District.
Stayed 3 nights in Jan 2024

6/10 Okay

Harris

Disliked: Amenities
Ice machine was broken…no early check in even for 50$ and no refrigerator in room that I requested! So with this I left very early this morning.
Stayed 1 night in May 2024

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location - no frills
Stayed 1 night in Apr 2024

8/10 Good

Salim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. The whole hotel needs renovation.
Stayed 11 nights in Apr 2024

10/10 Excellent

Gregory, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
washcloths and drink cups not provided
Stayed 7 nights in Apr 2024

10/10 Excellent

Kerrin

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Apr 2024

10/10 Excellent

Mertula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Kiefer Brazier on 30 Apr,2024
Thank you for your valued feedback

10/10 Excellent

Yeira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and very comfortable. Staff was friendly and housekeeping was very accommodating. It’s located so close to everything. Definitely will be staying again.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr,2024
Thank you for your valued feedback

6/10 Okay

Eric-Van, Jersey City

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Renata

Travelled with family
Liked: Cleanliness, staff & service
Rime square on the corner
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on 29 Apr,2024
Thank you for your valued feedback

10/10 Excellent

Susan Elena, conway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 29 Apr,2024
Thank you for your valued feedback

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
The interior of the room was sufficient for my minimal needs. The internet was very unreliable, and the TV did not allow for use of apps (Netflix, Hulu, etc) as advertised. Fruit flies were everywhere upon check in. I requested extra towels one time during my stay. One towel was thrown on the bed by housekeeping. It was not folded, nor was it placed appropriately in the bathroom. It was either freezing cold, or roasting hot in the room. No lamps whatsoever. Only two glaring overhead bulbs. I will not be booking this hotel ever again.
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr,2024
. I wanted to personally reach out to express my sincerest apologies for the inconveniences you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations.Please know that we take your feedback seriously and are actively addressing the issues you encountered with the Wi-Fi speed and the functionality of third-party apps on our TVs. Our team is working diligently to rectify these issues to ensure a seamless and enjoyable experience for all our guests moving forward.We truly value your business and the opportunity to serve you. Your feedback helps us improve, and I assure you that we are committed to enhancing your experience should you choose to stay with us again in the future. If there's anything specific, we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us.Once again, I apologize for any inconvenience you experienced, and I sincerely hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Mckayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr,2024
Thank you for your valued feedback

2/10 Terrible

Nikeshia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on 30 Apr,2024
Thank you for your valued feedback, Do you care to share more information on your stay when the time permits?

6/10 Okay

Claude

Liked: Staff & service
The room was fairly clean, but it had very little furniture and storage. It was also hot, and I was unable to change the temperature, despite two calls for someone to fix it. The bed was comfortable. The area around the hotel was really nice and convenient, with plenty of good restaurants. Overall, this hotel has not been my favourite in New York but I would stay there again if needed.
Stayed 7 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your kind review, Claude. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place close to shows. Wish they had coffee in the rooms. But for the money and decent option for week of shows!
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 26 Apr,2024
Thank you for your valued feedback

8/10 Good

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

2/10 Terrible

Bonnie

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
I am terribly sorry, do you care to share more?

6/10 Okay

Teresa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel has an unpleasant perfume scent. The lobby was small and under construction. This was not noted when placing reservation. The lobby was colder than being outside.
Stayed 4 nights in Apr 2024
Response from RGP on 25 Apr,2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your insights as they allow us to continually improve our services and facilities.We sincerely apologize for the issues you encountered during your stay. It is regrettable to hear that the perfume scent in the lobby was unpleasant and that the size of the lobby and ongoing construction were not clearly communicated prior to your reservation. We understand how these factors can significantly impact the overall experience and apologize for any inconvenience caused.We take your feedback seriously and will use it to address the areas of concern you have highlighted. Please know that we are continuously working to enhance our facilities and services to provide a more enjoyable experience for our guests.We hope to have the opportunity to welcome you back in the future and to provide you with a much-improved experience.Paramount Time Square

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and location
Stayed 1 night in Apr 2024
Response from RGP on 25 Apr,2024
Thank you for sharing your positive feedback regarding your recent stay with us. We're delighted to hear that you enjoyed your experience and found our hotel to offer a good price and convenient location.Ensuring that our guests receive excellent value for their stay and have access to a convenient location is a top priority for us. We're thrilled that we were able to meet your expectations in these regards.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Paramount Time Square

4/10 Poor

roza

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
I am terribly sorry, do you care to share more?

6/10 Okay

Guillermina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

6/10 Okay

Ayush

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The only reason you want to stay here is because it is just 50 steps away from Times Square. The rooms are tiny and the number of towels & soaps were minimal. There were issues with the elevators as well, and only two were working out of four. The Manager and Receptionist were very welcoming. I didn't have a good experience with the bellman when I was checking out. We had a lot of luggage and, therefore, asked for help from the bellman. The bellman used the service elevator, which was different from the regular elevator. Since all the elevators were not working properly and a lot of people were checking out, it took us half an hour to reach the hotel lobby. The bellman demanded money for keeping our luggage in the storage area and then alleged that I was lying it took us so much time to get downstairs. To be honest, I would have given him the tip but the whole experience left a sour taste. I confronted the Manager. She apologized and refunded me the money. Again, it was not about the money but his pathetic attitude and accusation that disgusted me.
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thanks a lot for taking the time to share your review and feedback! We hope to see you again in the future.Paramount Hotel Times Square

8/10 Good

Daranee

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

8/10 Good

Steven, Islington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel - well maintained and in good location staff really friendly and helpful
Stayed 9 nights in Apr 2024
Response from RGP on 25 Apr,2024
Thank you for taking the time to share your positive feedback about your recent stay with us. We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience at our hotel.Ensuring that our guests feel comfortable and well taken care of is our top priority, and we are delighted to hear that you found our hotel to be of good quality, well-maintained, and in a convenient location. It brings us immense joy to know that our staff's friendliness and helpfulness made a positive impact on your stay.Your feedback motivates us to continue providing exceptional service and maintain the high standards that our guests deserve. We are grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another enjoyable stay in the future.Paramount Time Square

8/10 Good

Shauna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small and cozy. Shower was small.
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

6/10 Okay

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

8/10 Good

scott

Travelled with family
Liked: Cleanliness
Location
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 24 Apr,2024
Thank you for your valued feedback

8/10 Good

GORKEM KURSAT

Liked: Cleanliness, staff & service
I’m overall satisfied with my recent 1-week stay at this hotel. I think the location is the biggest pro of this hotel as it situated near Times Square, theatres and many other attractions. A part of the lobby was under renovation when I was there, aside from that the ambiance was nice. HVAC is controlled centrally, therefore I couldn’t set a higher degree on cooler nights. There was no in-room coffee/tea or minibar, as a matter of fact the room was small and there was no enough space even for the safe which a technician brought later so he had to place it vertically on the floor inside the closet, but there were water dispenser and ice machine on 4th floor. Staff was kind and welcoming, especially thank Rudy the front desk agent for his friendly and helpful attitude. Sum up to give a constructive feedback; amenities can be improved and the policy of charging fee for luggage storage can be reviewed; even the current pricing is not consistent, for example, it was stated that the storage fee is $2 per bag on the e-mail I received the day before the check-out but I was charged $3 per bag. Thank you.
Stayed 7 nights in Apr 2024
Response from Kiefer Brazier on 23 Apr,2024
Thank you for your valued feedback

6/10 Okay

Antonio

Travelled with group
Hidden fees were not expected
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 23 Apr,2024
Thank you for your valued feedback.

10/10 Excellent

Gabriel, New York

Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

2/10 Terrible

Darren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After check in, went to the room and noticed that we didn't have any wash clothes, no refrigerator and if you requested one it was an additional $20 that's insane. I called housekeeping to come clean the room and give us new sheets and they never came smh.
Stayed 2 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback.

10/10 Excellent

Victor

Liked: Amenities
Right in the middle of the city
Stayed 1 night in Apr 2024
Response from Kiefer Brazier on 23 Apr,2024
Thank you for your valued feedback

10/10 Excellent

BRIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel that is reasonably priced for New York City. That is particularly amazing since it is right off Times Square in the heart of the theatre district. The room was small and basic but very clean.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 23 Apr,2024
Brian, Thank you for your valued feedback

8/10 Good

Arantza erzsebet

Travelled with partner
Liked: Cleanliness, staff & service
All good just the waiting time for the elevators sometimes was too long
Stayed 3 nights in Apr 2024
Response from RGP on 22 Apr,2024
Thank you for bringing this to our attention. We understand that waiting for elevators can be frustrating, especially during peak times. We'll definitely look into ways to optimize elevator operations to minimize wait times for our guests. Your feedback helps us improve, and we appreciate your patience.We're glad to hear that overall your experience was positive, and we hope to welcome you back for another enjoyable stay soon. If there's anything else we can assist you with, please feel free to reach out.Paramount Time Square

4/10 Poor

Charita

Disliked: Cleanliness, staff & service, amenities
The bathroom was very outdated: toilet was the same as a public restroom toilet; bathroom sink was a metal sink on four legs; no counter space except a small niche ledge. No cups, microwave or refrigerator in the room; lobby and hallways very dimly lit; noticeable water stains on ceiling.
Stayed 3 nights in Apr 2024
Response from Kiefer Brazier on 28 Apr,2024
Thank you for your valued feedback Charita