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Reviews of Park West Hotel

3 out of 5
Park West Hotel
465 Central Park West, New York, NY

Reviews

6.2
Rating 10 - Excellent. 185 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 241 out of 1000 reviews" "
Rating 4 - Poor. 159 out of 1000 reviews" "
Rating 2 - Terrible. 177 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was terrible and looked very unclean, tv and shower didn’t work. Staff was very unhelpful. Place is very overpriced for its horrible conditions.

4/10 Poor

Ricardo

Stayed 4 nights in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Jennifer

Travelled with family
Reservation was cancelled by hotel and I was moved to different hotel
Stayed 2 nights in Sep 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Not at this time
Stayed 3 nights in Sep 2022

2/10 Terrible

Alexis

ITS A HOMELESS SHELTER NOW - its been over a week! give me my refund please.
Stayed 1 night in Sep 2022

2/10 Terrible

Ann

Stayed 4 nights in Sep 2022

6/10 Okay

Yuan Yuan

Liked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Carrie

Travelled with family
Stayed 2 nights in Aug 2022

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness
The location was very convenient. I was disappointed that my adult son, who was on the reservation as a paid for, attending guest, was not given access to his room till I arrived, very late in the night (my flight was much later than his). He was very tired, but waited patiently in a stark and uncomfortable reception area till I arrived. I was denied verbal confirmation to give him access to the room for which was paid. I was also charged an additional $25 "reservation fee" for both nights of my stay upon checking out. (???)
Stayed 2 nights in Aug 2022

2/10 Terrible

Maria

Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Convenient
Very small but perfect for what we needed.
Stayed 3 nights in Aug 2022

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from Glenny P. on 15 Aug,2022
thank you

8/10 Good

Samantha

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was across from the park. I did not get that view from my window.
Stayed 1 night in Jul 2022
Response from Glenny on 28 Jul,2022
I'm sorry we couldn't give you a room facing the park. These are the most requested rooms and they are granted based on a first come first serve basis. Hopefully when you come back we can accommodate your request.

6/10 Okay

fangfei

Stayed 4 nights in Jul 2022

2/10 Terrible

Daniela

Stayed 1 night in Jul 2022

6/10 Okay

Vladimir

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 2 nights in Jul 2022

4/10 Poor

Jad

Disliked: Staff & service, amenities, property conditions & facilities
Small rooms, not a good location, staff doing the minimum they dont seem happy to even work there
Stayed 2 nights in Jul 2022
Response from Glenny on 25 Jul,2022
I apologize your experience didn't go as expected. We will be sure to address this issue with the staff. Or goal is to make sure our service is exceptional

2/10 Terrible

Steven

dsgssdvdsvdvdsvsdv
Stayed 2 nights in Jul 2022
Response from Glenny on 25 Jul,2022
Thank you

6/10 Okay

James B

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

2/10 Terrible

JENNIFER

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Way to overpriced! Yea it’s across from Central Park but it’s gross and dirty! Wallpaper coming off the walls, holes in the wall, dirt stuck to bottom of shower. OLD AC units covered in dust and mold! Rugs throughout the buildings and in the room are beyond dirty, ripping up and repulsive! I could have found a cleaner space to sleep IN CENTRAL PARK under a tree than this place! The whole room smelt like chemicals when you walk in and not cleaning ones! Called some asking for an additional pillow and towel and they never brought them up for us! SAVE YOUR MONEY DO NOTTTT STAY AT THIS DISGUSTING PLACE!!
Stayed 2 nights in Jul 2022
Response from Glenny on 25 Jul,2022
Thank you for your detailed feedback, we will make sure to address this issue with ownership and work to fix this.

10/10 Excellent

VANESSA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was really nice. My room did not have a remote and the ac was very old. Besides that the stay was pretty cool can’t complain!! Thanks park west, I’ll be back.
Stayed 1 night in Jul 2022
Response from Glenny on 13 Jul,2022
thank you so much for your feedback, we strive to make all our guest happy and make a stay an enjoyable one.

2/10 Terrible

Etai

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is located in a bad area, and it's in bad shape. Let along not even a coffee maker in the room. Everything is super old. It has a window AC making a tractor level noise. Never coming back.
Stayed 2 nights in Jul 2022
Response from Glenny on 25 Jul,2022
Thank you for your feedback. We will make sure to fix this issue.

8/10 Good

Vincent

Liked: Staff & service
It was OKAY
Stayed 2 nights in Jun 2022
Response from Glenny P on 29 Jun,2022
Thank You for your feedback.

2/10 Terrible

Alexis

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Immediately no
I have never left a review before, but after my one night stay here I felt the need to do so. Do not stay here. The hotel staff was very nice, but the room did not look like the pictures at all.. it was dingy and gross.. there was stuff on the walls, stains on the mattresses, no phone or clock, and had a musty smell. To top it all off around 8:30am a man (who did not work for the hotel) used a key to open our door and tried to come in while we were still asleep. We are two younger girls in our 20s. We felt so unsafe. Thank goodness we had our top lock pushed over. Then about 25 minutes later hotel staff knocked on our door until we responded to ask us if we needed anything?? Found very odd especially since checkout wasn’t until 12pm. Stay far away.
Stayed 1 night in Jun 2022
Response from Glenny on 24 Jun,2022
We apologize for this inconvenience. I will investigate further to see why this happen. Our hotel is very secure.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Jackelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jun 2022

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not well maintained or as advertised. During my stay I also encountered bugs, was disgusting. Brought it to hotel management's attention and was ignored after 3 attempts. Very disappointed! Will obviously not be going back and don't recommend anyone else go to this hotel due to the bugs issue and of course the poor conduct from hotel manangement.
Stayed 2 nights in May 2022
Response from Glenny on 13 Jun,2022
We apologize for any issues you encountered during your stay. We will make it better next time.

2/10 Terrible

Marianela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it's a nightmare in that place without adequate conditions, not trust in the picture. I don’t have words to describe the place
Stayed 4 nights in May 2022
Response from Glenny on 9 Jun,2022
I apologize for any inconvenience you may have experience during your stay. Id appreciate if you can further assist me by letting me know exactly what and where we went wrong, so we can make it better

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a good deal for the money. It's in NYC next to Central Park and the subway! That said, it's very basic as people have said. The elevator is small and slow but at least there is one! I found free parking nearby on the street. No amenities but you're just there to sleep and the beds were comfortable and clean.
Stayed 2 nights in May 2022
Response from Glenny P on 13 Jun,2022
Thank you for your review we appreciate your feedback and that you chosen us to stay

8/10 Good

Maryanne

Liked: Cleanliness, staff & service
Good service; convenient location
Stayed 1 night in May 2022
Response from Glenny on 13 Jun,2022
Thank you

4/10 Poor

Patti

Stayed 1 night in May 2022

4/10 Poor

Patrick

Travelled with family
Disliked: Property conditions & facilities
The lighting was awful so dark and gloomy. The bathroom was teeny tiny and with shelf tilting and leaky toilet. I was charged a fee upon checkin which I was told would be refunded, it was not. Nor was the room serviced each day as also told upon check in.
Stayed 4 nights in May 2022
Response from Glenny on 14 Jun,2022
Thank you for your feedback. We do take a 7$5 dollars hold and its immediately released upon check out. If there is any issues please contact your bank

2/10 Terrible

Javim

Business traveller
Disliked: Property conditions & facilities, room comfort
Multiple mix ups with my booking where the I had to switch hotels then they had a plumbing issue where the water was literally black
Stayed 1 night in May 2022
Response from Glenny on 14 Jun,2022
We apologize for this inconvenience, we will investigate this further.

6/10 Okay

Michael

Park west
TV didn't work. window blinds were broken. comforter was damp
Stayed 2 nights in May 2022
Response from Glenny on 13 Jun,2022
We apologize for this inconvenience this may have caused you .

4/10 Poor

Quinette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed CHI-Town visitor
Rugs not cleaned or vacuumed, toilet tank & floors cracked, tub was filthy, window was broken and the bed was very uncomfortable. Rooms are literally to small for two peoples. I would never stay at this hotel again
Stayed 2 nights in May 2022
Response from Glenny on 13 Jun,2022
We apologize for this inconvenience. our rooms are standard size rooms and we try our best to keep up with our cleaning. thank you for your review.

4/10 Poor

Amy

Stayed 2 nights in May 2022

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Hotel was perfectly situated for Columbia graduation as well as easy access to everything else we wanted to do and see. Clean, comfortable and very reasonable prices.
Stayed 5 nights in May 2022
Response from Glenny on 13 Jun,2022
Thank you we appreciate your business

2/10 Terrible

Naomi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My toilet flooded and I was given a single room
Stayed 1 night in May 2022
Response from Glenny on 13 Jun,2022
We apologize for any inconvenience you may have experience during your stay with us

4/10 Poor

Keturah

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Will Not Be Back
The location is perfect, however, the lock on my door did not work; elevator can only hold 2 people; ice available only in the bathroom; requested items such as cups, towels, etc, and did not receive them, even after multiple visits to the front desk, because we could not call from the room.
Stayed 1 night in May 2022
Response from Glenny on 13 Jun,2022
we sincerely apologize for this inconvenience. We will investigate further and contact you directly

8/10 Good

Burjiz

Liked: Cleanliness, staff & service, amenities
It is far from city center. Good value for location and facility. Would love to return to this place as I come to NY monthly
Stayed 5 nights in May 2022
Response from Glenny on 13 Jun,2022
Thank you for your honest review. We hope to see you again.

8/10 Good

Hamid

Stayed 3 nights in May 2022

2/10 Terrible

Lourdes

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very dirty when we arrived. We had to set towels on the bathroom floor because it was so dirty. The toilet flooded on our last night with nothing in it to stop it up and it flooded into the carpet in the room. The people downstairs came up because their ceiling was leaking from thr flood. The hotel did not give us money back, did not allow us to stay in another room or even check out. We were forced to stay in that room that night bc it was 3:00 am and all other hotels were booked. Our experience at the Park West Hotel was very poor and the worker was very rude.
Stayed 3 nights in May 2022
Response from Glenny on 13 Jun,2022
we apologize for this inconvenience. We will investigate this claim and get back to you. We want all of our guest to have a satisfying experience.

4/10 Poor

Malia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff is great. The hotel, not so much.
This is probably one of the jankiest hotels I have ever stayed in and would not recommend it to anyone. For context, I was traveling for work for two weeks. Here is what bothered me: - No deadbolt on the door - No safe in the room - No chair at the tiny "desk" - No mini fridge - Room was minute - There was no shelf or counter space, no drawers, and the closet was a half closet so all of my dresses and pants had a wrinkle in them where I had to fold them to fit. - The floor was uneven and had holes where it seemed like someone stomped through the floor and they just covered it up with carpet. The carpet also felt dirty. - Cold showers for probably 10 of the 15 days that I was there. Didn't matter what time of the day I showered (before 7 am, after 9 am, 10 pm) - all of them were freezing cold. - Walls were paper-thin. I could hear every movement from the hallway, upstairs and next door neighbors. - The room's AC unit is installed via the window so on cold days, my room was freezing. - The hotel just feels old (old carpet, old fixtures, old furniture) - Blankets were scratchy and need to be replaced. I think they were burned in the dryer. What I liked: - WiFi actually worked and was free - Free water every day - Bed and pillows were decent - Offered C.O. Bigelow soap and shampoo - I did not see any bugs - The staff were helpful and kind - Same day laundry service on the next block Overall, I would NOT stay here again. It is TERRIBLE for business travel.
Stayed 14 nights in May 2022
Response from Glenny on 6 Jun,2022
Thank you for you kind and detailed review. This is help us improve for the future. We appreciate your time and stay with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Glenny on 6 Jun,2022
Thank you for staying with us

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Glenny on 6 Jun,2022
Thank you for staying with us

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022
Response from Glenny on 6 Jun,2022
Thank you for staying with us.

8/10 Good

Sheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great right on Central Park
Stayed 2 nights in May 2022
Response from Glenny on 6 Jun,2022
Thank you for choosing us.

8/10 Good

marc

Stayed 1 night in May 2022
Response from Glenny on 6 Jun,2022
Thank you