2 bars/lounges, rooftop bar, cocktail bar
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Reviews of The Knickerbocker Hotel

5 out of 5
The Knickerbocker Hotel
6 Times Square, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 676 out of 1010 reviews" "
Rating 8 - Good. 169 out of 1010 reviews" "
Rating 6 - Okay. 79 out of 1010 reviews" "
Rating 4 - Poor. 48 out of 1010 reviews" "
Rating 2 - Terrible. 38 out of 1010 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and location. Rooms are spacious especially for New York. Highly recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to theaters. Team of employees courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 1 May,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

8/10 Good

Jus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 1 May,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Lyubov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my 21st birthday in New York and the Knickerbocker definitely made our stay better! The location is exceptional, 2 minutes from the Heart of Times Square and incredibly easy access to the subway! Staff were very helpful, service was fast. Will definitely recommend in the future!
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 29 Apr,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

8/10 Good

Devon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 30 Apr,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

teresa, Massapequa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Times Square.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Dear Teresa,Thank you for your compliments on our beautiful property! We're glad our location was ideal for your trip, and we hope to see you again soon at The Knickerbocker.Warmest Regards,Scott CaseGeneral Manager

10/10 Excellent

Katelynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever!
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 21 Apr,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great and attentive
Stayed 1 night in Apr 2024
Response from Sean M. Sibanda on 20 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 21 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Toby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large bathroom!
Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 15 Apr,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great food at Charlie Palmer on the 4th fl. - I would definitely stay here again. Two areas for improvement: They never pickup at the front desk. Tried 10X. - they should have a doorman to help with the heavy double doors.
Stayed 1 night in Apr 2024
Response from Sean M. Sibanda on 15 Apr,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

8/10 Good

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location and sfaff were great. However, the elevators were down 2 of the 4 nights we stayed there. Going up to my room was a handle, after paying so much money to stay there. We had to wait to get walked to our room. Also, there is no ice machine so had to call down to get some. Called 4 times for some ice and still was never received. Location is amazing as well as the amenities. Rooms were big as well
Stayed 4 nights in Mar 2024
Response from Sean M. Sibanda on 13 Apr,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff couldn’t do more to help. On Times Square so great location
Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 13 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

franck

Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 30 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and big rooms at a fair price. Nice rooftop bar as well, definitely would revisit.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 8 Apr,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

8/10 Good

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very good. Caution when being approached about transportation to the airport. ONLY licensed vehicles are permitted. Always confirm with the driver prior to departure on their rates. We were told one price by the doorman and placed in a vehicle, we were told a higher rate when we reached the airport.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 8 Apr,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is severely in need of updating and better maintenance across the property. The elevators are slow, old and one stopped working during our stay with passengers trapped in there. The staff works hard to manage the ongoing issues. I also had no hot water for the first full day on my arrival. It’s a bit of false advertising to have the best hotel in America list so prominently displayed. The location is excellent for theatre district.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 8 Apr,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Miguel

Travelled with family
Great location in the heart of Time Square. The rooftop bar was a nice relaxing experience place to have some drinks with a view.
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 7 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

DANIELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was coffee fixings in the room!!
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 7 Apr,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

6/10 Okay

Charice Y, Saint Peters

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Broadway, Times Square, shopping and dining.
Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 6 Apr,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great spot near Times Square, but there was no working room key for 3 days! The staff were helpful but it was far from a VIP 5* hotel.
Stayed 7 nights in Mar 2024
Response from Sean M. Sibanda on 6 Apr,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easily one of my best experiences ever staying in a hotel. The staff was amazing. I got an upgraded room because it was my anniversary, but the room was awesome. View of Times Square and while we were out they turned down the bed, brought us extra towels and chocolates. I highly recommend the Knickerbocker Hotel.
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 6 Apr,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

4/10 Poor

Ofir

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The key for the room didn’t work for 3 days. We have to call the workers at the hotel to open the door. It was so annoying.
Stayed 2 nights in Mar 2024
Response from Sean M. Sibanda on 2 Apr,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

4/10 Poor

Ryan

Stayed 3 nights in Mar 2024
Response from Sean M. Sibanda on 22 Apr,2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you want to be in the middle of the hustle and bustle of NYC
Stayed 4 nights in Mar 2024
Response from Sean M. Sibanda on 2 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

2/10 Terrible

Lucinda

Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 21 Apr,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Allison, West Islip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 30 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 31 Mar,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Steven, Snohomish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful hotel. Immaculate service and surroundings
Stayed 5 nights in Mar 2024
Response from Sean M. Sibanda on 25 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

6/10 Okay

Amir

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Shower was clogged. The "city view" was strobing lights flashing into the room where it was difficult to sleep and no blackout curtains that worked properly. No coffee machine in the room. Room was spacious. Good toiletry products from Diptyque. Breakfast was good but a bit ovepriced ($45 per person).
Stayed 3 nights in Mar 2024
Response from Sean M. Sibanda on 25 Mar,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Olivia, Indianapolis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Great room.
Stayed 3 nights in Mar 2024
Response from Sean M. Sibanda on 24 Mar,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Dave

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. Location excellent. Staff and service excellent.
Stayed 3 nights in Feb 2024
Response from Sean M. Sibanda on 23 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

8/10 Good

Tara

Stayed 2 nights in Feb 2024
Response from Sean M. Sibanda on 8 Apr,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Sean M. Sibanda on 17 Mar,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

6/10 Okay

Mary

Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 6 Apr,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Caroline, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 16 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To me, this is the ideal place to stay in NYC.
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 16 Mar,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

6/10 Okay

Arti

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room given to us had a construction view, there was no kettle in tge room
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 11 Mar,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Katelynn

Liked: Amenities
Great hotel. Great staff ! Juan at the cloud bar was fabulous! Best bartender ever!
Stayed 3 nights in Mar 2024
Response from Sean M. Sibanda on 4 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Amanda Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, very clean and pleasant staff . The only little problem was the prices on the roof top bar but its in the middle of Times Square
Stayed 6 nights in Feb 2024
Response from Sean M. Sibanda on 5 Mar,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Every single person I interacted with was so helpful. Right next to Times Square and the subway. Walking distance to so much great food and shopping. Couldn't be happier.
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 4 Mar,2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

8/10 Good

Gia

Liked: Cleanliness, staff & service, property conditions & facilities
We came here for my boyfriend's birthday and it was great! Our room was clean when we arrived
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 5 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Meridith

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sean M. Sibanda on 4 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Lyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location with attentive staff.
Stayed 3 nights in Dec 2023
Response from Sean M. Sibanda on 2 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Kaitlyn

Stayed 3 nights in Feb 2024
Response from Sean M. Sibanda on 31 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Have stayed at hotel many times in the past. Service used to be great. We had several interactions with staff at front desk and found them non responsive to issues with our room and bordering on dismissive. Concierge and Room service staff were however fantastic
Stayed 6 nights in Feb 2024
Response from Sean M. Sibanda on 26 Feb,2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my birthday stay here. Staff was friendly and room was spacious and clean. Will definitely be staying again.
Stayed 1 night in Feb 2024
Response from Sean M. Sibanda on 25 Feb,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sean M. Sibanda on 20 Mar,2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Julie, Costa Mesa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sean M. Sibanda on 20 Mar,2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!