2/10 Terrible
Jessica, St Augustine
Travelled with family and small children, Business traveller
1 May,2024
Disliked: Staff & service
I never checked into this hotel in highland falls New York my son and I where attending the tour for Westpoint army because my son will be attending their next year ,we where staying one night at the Thayer hotel and secured another night at this awful cadet hotel just in case we couldn’t get to our flight on time . As a courtesy on my end , I called 1 hours before check in to let him know I may or may not be checking in upon flight time change, my son and I went back to the Thayer hotel because we had checked out at 0600 to grab the shuttle provided thru Westpoint at the buffalo soldier field to start the candidate and parent tour from 0700-0100 hours . With that being said from 2-6 pm we stayed in the lobby while waiting for our driver to take us to the airport ! When I called back this hotel and even the manager of Thayer hotel to notify the manager of this FairBridge INN maintenance is who was answering the phones from 3:30-5:30 pm Bruce’s the manager had an emergency is what we where told! And I who had reservations the night before as a pre-caution , was tying to notify the hotel that we are not checking. In to cancel our reservations , maintenance is not capable of doing a manager or front staffs job , even the manager of the Thayer hotel called for us .and got no where and because of this booking thru EXPDEDIA I MISSED THE WINDOW OF CANCELLATION DUE TO INCOMPETENT STAFF AT THE FAIR RIDGE INN.. I ADVISE TO NOT EVER BOOK ANY ROOM AT THIS HOTEL.
Jessica
Stayed 1 night in Apr 2024