Hotels near Newton-Wellesley

"Super friendly staff. Umbrellas can be checked out. Easy baggage check. Breakfast food is mid, but did have fresh fruit and water/ coffee. "

"When I checked in, the gentleman handling the process was very courteous and polite. Explained everything in detail. The second day, I had a whole different experience; as I was approaching the reception, a man saw me and immediately left his post and went into a side room. Waited few minutes and went to call him. He acted upset that I called him and was very grouchy with short responses to my questions. Not good. The breakfast food quality was not good. I and another table ordered smoked salmon. Salmon arrived frozen. Both tables complained but nothing was done. This beautiful hotel that has rooms like a Four Seasons hotel, dilutes that beauty and serenity with these issues. "

"The staff were very rude. I had 2 reservations with individuals checking in at different times. When it came time to check in for the second reservation, I was told it was cancelled. I gave them the confirmation number for both reservations and I was told it was cancelled. I called Expedia and they verified it wasn’t cancelled an attempted to call the hotel but they wouldn’t pick up the phone. When they finally agreed to give me the room for my second reservation, they first gave me the keys to a room that was occupied! I finally received my room 2 hours after I arrived at the hotel. On top of all of this, they wouldn’t even give my elderly mother water while checking in! "

"Staff at front desk are so clueless although I paid true Expedia they charged me full price on check in when I mentioned I have paid true Expedia she said she will credit me, on checkout the charges me full prices on my credit card again when I mention she argued with me tha No she only charged me 81 dollars when I showed her my credit card she told meat is wrong I had to call me credit card comp at and file fraudulent charge on the two charges "

"Terrible experience about front desk service and very noisy environment. Not recommend at all."

"You pay for what you get! "

"Toilet was broken. Had to call someone to fix it."

"It’s not the prettiest hotel but it’s clean and convenient. Parking and access was very easy."

"room door lock was not functioning smoothly. only one elevator working and often had long wait. towels and bedding not great. no free coffee in lobby because theres a starbucks."