Desk, blackout curtains, soundproofing, free cots/infant beds

Reviews of Microtel Inn & Suites by Wyndham Niagara Falls

2.5 out of 5
Microtel Inn & Suites by Wyndham Niagara Falls
7726 Niagara Falls Blvd, Niagara Falls, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1005 reviews" "
Rating 8 - Good. 330 out of 1005 reviews" "
Rating 6 - Okay. 100 out of 1005 reviews" "
Rating 4 - Poor. 56 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok
Stayed 1 night in May 2024

10/10 Excellent

ROSEMARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in May 2024

10/10 Excellent

Muhammad Asad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, all the hotel staff were very nice!
Stayed 1 night in May 2024

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Joshi on 19 May,2024
Thank you so very much. Hope to see you again.

8/10 Good

Deborah

Travelled with family
Liked: Staff & service, amenities
The property was fairly nice, the staff were pleasant and professional however, the hallway carpet and the room smelled old.
Stayed 3 nights in May 2024
Response from Joshi on 12 May,2024
Thank you. The hallways and rooms were professional steam cleaned last month.

10/10 Excellent

CELIA

Liked: Property conditions & facilities
Staff were very pleasant and welcoming! Really attentive and always would speak when we would come in and all of them were very nice including cleaning staff!
Stayed 2 nights in May 2024
Response from Joshi on 12 May,2024
Thank you. Hope to see you again.

8/10 Good

DAVID

Travelled with family
Liked: Staff & service
People are nice, rooms are super small and the lines and towels are stain, breakfast is good
Stayed 7 nights in May 2024
Response from Joshi on 12 May,2024
Thank you.

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 2 star property, I have to say I was pleasantly supried, very clean, large rooms and very comfortable beds after spending 14 hours travelling from Boston to Niagara by train. Very close to Outlets and to the Falls on the US side. Such good value would definitely stay again!
Stayed 1 night in May 2024
Response from Joshi on 11 May,2024
Thank you so very much for giving us a perfect rating and for recommending our hotel to other travelers. Our entire staff takes pride in giving our guests experiences like this. Take care

10/10 Excellent

Anuj

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Joshi on 9 May,2024
Thank you

6/10 Okay

Randi, Mississauga

Travelled with group
Liked: Staff & service
Staff was excellent, friendly, polite and helpful. Room had many ants, found them in the bathroom, crawling on the floor throughout the room, and even one in the bed as well as a spider nest in the room. The shower floor had hair in it when we arrived and did not appear very clean, so we cleaned it ourself. Breakfast is eggs, pancakes and pork sausage which is heated in a microwave, not made fresh. Nice selection of yogurt and loved the 24 hour availability of the coffee/hot water dispenser. Be prepared for the very fast elevator door closing. One person exited from the elevator, I started to walk in and the door hit me hard enough to bruise my arm. This happened three times and i used the stairs. Stairs were not clean, saw the same garbage in the staircase for 3 days. Thats how you get ants..
Stayed 2 nights in Apr 2024
Response from Joshi on 6 May,2024
Thank you for taking the time to share your experience and for bringing this to our attention. We’re sorry to hear you had a negative experience at our hotel. At Microtel in Niagara Falls, we strive to provide an enjoyable stay for each of our guests at a fair and reasonable price for economy-class hotels.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joshi on 6 May,2024
Thank you.

2/10 Terrible

Ali

Liked: Staff & service
Thanks
Stayed 1 night in Apr 2024
Response from Joshi on 2 May,2024
You're welcome. Hope to see you again.

10/10 Excellent

Imran, Leesburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a nice area . Parking inside the fenced property
Stayed 1 night in Apr 2024
Response from Joshi on 27 Apr,2024
Thank you for sharing your experience. We hope to see you again soon.

10/10 Excellent

Naorett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joshi on 25 Apr,2024
Thank you

8/10 Good

Haesay, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Joshi on 22 Apr,2024
Thank you

6/10 Okay

Zubeyde

Disliked: Amenities
Breakfast was terrible, they dont have cheese and bagel, their pancake was really hard to cut. Rooms rug was smelling somethig. But hotrl was clise to every where.
Response from Joshi on 21 Apr,2024
Thank you for taking the time to share your experience. We serve the best free breakfast in our class and surpass many upscale hotels. An average breakfast these days as defined by Wyndham’s breakfast requirements, which you can find online, is juice along with the hotel’s choice of either a 2 oz. baked good and 4 oz. yogurt or a 1 oz. granola bar, 4 oz. fruit cup, and a prepackaged breakfast sandwich. That’s it. Our free breakfast far exceeds Wyndham’s requirements. Then, we extend that even more by adding 100%, plain scrambled eggs, buttermilk pancakes, and link sausage to the menu. So, as you can see, an average breakfast in a Wyndham hotel is much less than what you enjoyed with our delicious warm continental breakfast. According to management, the hotel industry is moving to either not serving breakfast or providing breakfast for an additional charge. Thanks for staying with us!

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joshi on 19 Apr,2024
Thank you.

8/10 Good

Agned

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Joshi on 19 Apr,2024
Thank you.

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff are amazing especially the guy in the front desk Kevin he’s so helpful and so nice
Stayed 2 nights in Apr 2024
Response from Kevin on 19 Apr,2024
Thank you for your kind words it was my pleasure, hope you come again.

10/10 Excellent

Madison

Stayed 1 night in Apr 2024
Response from Joshi on 2 May,2024
Thank you

10/10 Excellent

Jennifer, Doylestown

Stayed 3 nights in Apr 2024
Response from Joshi on 2 May,2024
Thank you

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 1 night in Apr 2024
Response from Joshi on 11 Apr,2024
Thank you. We hope to see you again.

10/10 Excellent

Viswanath Sasidhara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities.
Stayed 1 night in Apr 2024
Response from Joshi on 5 Apr,2024
Thank you! Please come again.

8/10 Good

Donna, Wasaga Beach

It was as advertised
Stayed 3 nights in Mar 2024
Response from Joshi on 4 Apr,2024
Thank you. Please come again.

8/10 Good

Wei

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshi on 4 Apr,2024
Thank you

2/10 Terrible

michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked with Expedia and The Microtel ALSO charged me for a 1 night stay 1 week later . No apology or reason why. They said expedia didnt create a proper account? I was unaware of any issue as I again booked and paid expedia and was surprised a week later to see a charge from Microtel and still awaiting revund Itvwas an unauthorized charge. The microtel should have dealt with expedia you dont just charge a customer???? NEVER AGSIN
Stayed 1 night in Mar 2024
Response from Joshi on 4 Apr,2024
So sorry for the inconvenience. You were charged the day you arrived, not a week later. Your credit card was refunded on the 27th of last month after your travel agency finally gave us the money you gave them. You are financially responsible for your stay if your travel agency doesn't pay. Please refer to your contract with them.

10/10 Excellent

Steph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to a lot of shopping and restaurants. Very convenient. Its clean . Breakfast is decent ( no peanut butter ) . Only negative is the wifi is slow .
Stayed 1 night in Mar 2024
Response from Joshi on 4 Apr,2024
Thank you for sharing your experience. The WiFi has been fixed. Please come again.

10/10 Excellent

Maneet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was verg clean and beds were so comfy.
Stayed 1 night in Mar 2024
Response from Joshi on 1 Apr,2024
Thank you for taking the time to review our hotel. We appreciate it very much. Hope to have you stay with us again.

10/10 Excellent

Akshay, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for a quick overnight stay while passing through.
Stayed 1 night in Mar 2024
Response from Joshi on 1 Apr,2024
Thank you so much for your review. Please come again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and updated, staff very friendly and helpful. Close to shops and Niagara Falls.
Stayed 1 night in Mar 2024
Response from Joshi on 31 Mar,2024
Thank you for sharing your experience at our hotel. Hope to see you again.

10/10 Excellent

Christineh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, cheap.
Stayed 1 night in Mar 2024
Response from Joshi on 30 Mar,2024
Thank you for sharing your experience. Hope to see you again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the money! Would certainly stay there again!
Stayed 1 night in Mar 2024
Response from Joshi on 28 Mar,2024
Thank you for your review and for choosing our hotel. We are delighted that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

6/10 Okay

jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel.nothing special
Stayed 1 night in Mar 2024
Response from Joshi on 25 Mar,2024
THank you for taking the time to review this hotel.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at the cleanliness of the rooms. Extremely good value for the price!
Stayed 1 night in Mar 2024
Response from Joshi on 24 Mar,2024
Thank you for sharing your wonderful experience at our hotel. We are so happy you are pleased. Come stay with us again.

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Joshi on 25 Mar,2024
Thank you. It would have been helpful to know what we could have done differently to make your stay better.

10/10 Excellent

Caroline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service, the room is very clean and good price.
Stayed 1 night in Mar 2024
Response from Joshi on 22 Mar,2024
Thank you so very much. Hope to see you again soon.

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What this hotel offers for the price it can't be beat. Fantastic location.
Stayed 1 night in Mar 2024
Response from Joshi on 22 Mar,2024
So very glad you enjoyed your stay. If you're ever in this area again, we'd love to have you stay with us!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, no complaints! Nice stay!
Stayed 2 nights in Mar 2024
Response from Joshi on 21 Mar,2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good decent hotel for few night's shopping in Buffalo, super close to restaurant and shop's. Nice clean rooms, bonus fridge, microwave in rooms and a ton of tv channels. Decent continental breakfast with few choices to kicks start you're day. Check in and check out was fast. Great customer service all day.
Stayed 1 night in Mar 2024
Response from Joshi on 21 Mar,2024
Thank you for sharing your experience. Hope to see you again soon.

8/10 Good

Tanya, Pembroke

Travelled with partner
Liked: Cleanliness, staff & service
Price was right. The breakfast was not fantastic and the area didn’t have much close by for eating. But room was clean and so was hotel.
Stayed 2 nights in Mar 2024
Response from Joshi on 21 Mar,2024
Thank you for your review.

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite hotel
Stayed 1 night in Mar 2024
Response from Joshi on 21 Mar,2024
Thanks!

2/10 Terrible

Neha

Travelled with family and small children
Disliked: Cleanliness, staff & service
HORRIBLE experience , need money refunded. Microtel wrong advertise on Expedia that it was 2 queen beads per my booking but in reality we got DOUBLE BED and on top pillow was not stand half size. VERY UNCOMFORTABLE and COULD NT SLEEP. Moreover ask for standing shower , so embarrassed no communication they give wheel chair room to us thinking we r special need. STUPID PEOPLE CANT U SEE WE R YOUNG ABSOLUTELY fine family with kids. Shower was not working report 2 times, but no one came back. Later, came to know as it is getting busier they make fool people and trying to give not as per booking in order to safe other rooms at higher rate for walk in. But stick to what client book- and you commit. Horrible scammers
Stayed 1 night in Mar 2024
Response from Joshi on 6 Apr,2024
All of the beds in this hotel are queen size (60" wide x 80" long). We invite you to come measure them. We do not have any full size aka double (54" wide x 75" long") beds. When you book a "wheelchair room" you get a "wheelchair room". Please look at your booking. You will see you booked a handicap accessible room specifically designed for people with physical handicaps. Sorry you couldn't understand "Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)" meant a "wheelchair room" and that you, a young, absolutely fine family, didn't need a handicap accessible room. Roll In showers are designed for people confined to a wheelchair. We gave you exactly what you reserved and what we committed to give you. It was your mistake, madam, not ours. We find your gross exaggerations unbecoming of a "fine family".

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights with my family, had a good stay. Checkin was easy, the hotel was clean and staff were very friendly. Location was close to dining and shopping. Would stay again the next time we visit Buffalo.
Stayed 2 nights in Mar 2024
Response from Joshi on 17 Mar,2024
Thank you so very much for giving us a perfect rating and for recommending our hotel to other travelers. Our entire staff takes pride in giving our guests experiences like this. Take care!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshi on 21 Mar,2024
Thank you

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Staff & service
This place had to worst most ignorant staff I have ever had to deal with in my life. All 3 of the staff I came in contact with were all very ignorant and very unprofessional. I will never go back to that hotel, I was yelled at called names, I felt so disrespected by a business I was giving my money too I had no choice but to leave and go to another hotel down the street. I would have never of bother to go there if I knew that was how I was going to be treated.
Stayed 6 nights in Mar 2024
Response from Joshi on 17 Mar,2024
Thank you for sharing your experience. I understand how you might feel that way, but perhaps you should have had the money to pay for your entire stay. You made a reservation for 6 nights but could only pay for the first night, with much difficulty. We extended courtesies to you which we shouldn't have. It appears by your review that you are ungrateful for our kindness. We appreciate your resolve to never stay here again.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good and clean.
Stayed 1 night in Mar 2024
Response from Joshi on 14 Mar,2024
Thank you for taking the time to write your review. We appreciate hearing from you.

4/10 Poor

Abby

Travelled with family
Disliked: Cleanliness, staff & service
Unfortunately we had a terrible experience trying to check in. The staff was not very helpful and told us to figure it out with Expedia- and the issue ended up being on their end and between them and Expedia. When we called Expedia, they told us that our card had already been charged and that they were having trouble getting in touch with the hotel to sort it out (even though the clerk was available in the lobby the whole time). It took an hour on the phone with Expedia trying to get it sorted out before the clerk would let us have a room. Our room wasn’t overly clean, with dirty pillows and a dirty bathroom. You could also hear the people in the room next door and anyone in the hallway. With that said, it is in good proximity to the outlet mall. I guess you get what you pay for because this hotel was on the cheaper side.
Stayed 1 night in Mar 2024
Response from Joshi on 11 Mar,2024
Thank you for sharing your experience with us. We've already spoken to our new employee that helped you. So sorry for the inconvenience.

8/10 Good

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location. Conveniently located near Fashion Outlet
Stayed 1 night in Mar 2024
Response from Joshi on 11 Mar,2024
Thank you.

8/10 Good

theresa

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Mar 2024
Response from Joshi on 10 Mar,2024
Thank you