"Really loved this stay! I arrived early to drop off my luggage, the staff helped me to check in early (although rooms are only available at 3pm still) and even helped to move my luggage to my room by the time I came back. The staff will guide you step by step on the hotel facilities and to your room, you can even choose the type of pillow for you futon.
The dinner is kaiseki type and the staff will bring each dish course by course, explaining to you how to eat each dish. I had mine at the dinning hall and was surprised by the male staff when he explained in English.
The in room toilet has a very nice atmosphere and then there is a modern shower, although you will more likely to be using the Onsen for your showering and bathing. Speaking of the Onsen, the hotel has 2 separate layouts that will rotate genders per day, so if you want to experience both layouts you need to use it during the morning the next day.
I didn't manage to get her name but the lady staff that helped me checked in and also check out was very hospitable, from the early check in to helping with the souvenir store and seeing me off after check out, making the entire experience very welcoming.
Overall a really great experience!
Just one thing to note, the road to the hotel has quite a bit of incline, just be prepared when returning back from visiting the main town area."