Nishiwaki Hotels from S$47

"Very clean room and delicious breakfast! Quiet and convenient location. Welcome drink service is a big plus. Everything exceeded my expectations."

"We spent great time, people are very nice and helpful."

"Location was great for the train and the palace."

"Good location wrt train station, great communication with host."

"The hotel's hardware is perfect. We loved our room (特別室離れ庭＆露天風呂付「考槃居」), which cost HK$44,400 (US$5,612) for two nights. The room and bedding were incredibly comfortable, and standard yukatas were provided, though we were surprised by the lack of pajamas. We thoroughly enjoyed the separate bathhouse featuring an outdoor onsen and indoor hinoki bath. However, the bedroom suffered from foot traffic noise. The English-speaking staff tried her best, but lacked the genuine sincerity typical of luxury ryokans. Overall, service felt sloppy considering the hotel's caliber and premium price. We truly wished for service that was more considerate, attentive, and delivered from the heart. Upon arrival, we were informed meals would be served in the main restaurant rather than our room. Disappointingly, we ate dinner alongside three other tables. In our experience, high-end ryokans always offer in-room dining or private restaurant rooms. Guests paying this premium expect privacy and exclusivity, which felt overlooked here. Wanting to utilize our room's generous space, we requested in-room breakfast instead. Fortunately, they accommodated this. Our second dinner remained in the restaurant, but thankfully in a private room. The food was mediocre; the Kobe beef tasted like average wagyu. None of the seasonal dishes possessed the refinement expected at this price point. Overall, we simply wanted a much better dining experience to match the stunning property and the premium we paid."

"Nice staffs"

"Good location "

"Great stay, staff were incredible, excellent bathing facilities, highly recommend."

"We had a private onsen room and it was a Kin-sen ("golden coloured hot spring water"). Temperature was good, and is constantly running. We had dinner and japanese breakfast served to us inside our room. Check out was a bit early at 10am, so that clashed a bit with our late breakfast and trying to get a last bath in while the staff wanted to clean up our breakfast set up at the same time. The massage chair was nice and the futon on the tatami was super comfortable (with choice of pillow). The coffee bar was nice, with some snacks during guest staying hours (after 4pm and before 10am). It's a bit further from the bus station, so didn't explore too much (it was rainy too), but there's a shuttle that's available on request. We had to use a pay phone to call as we had data-only plans. They can also shuttle you from the ropeway or train station. All in all, a nice relaxing and quiet place to unwind and soak in a wonderful onsen."