Check COVID-19 restrictions.

Choose dates to view prices

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 62 out of 226 reviews
5 - Excellent 27%
Rating 4 - Good. 90 out of 226 reviews
4 - Good 40%
Rating 3 - Okay. 54 out of 226 reviews
3 - Okay 24%
Rating 2 - Poor. 15 out of 226 reviews
2 - Poor 7%
Rating 1 - Terrible. 5 out of 226 reviews
1 - Terrible 2%

3.9/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.8/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hot spring hotel
The room was clean and comfortable. Also, the dinner and breakfast were good. We had a very Happy trip.
Stayed 1 night in Feb 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities
The shuttle bus itself to airport is good and convenient , however, what I wanna point out is the bus driver. We had a lot of luggages and were struggling with the trolley on the slope to the bus, it was raining, we could hardly manage to get the trolley to the bus, out of my surprise, the bus driver was just standing beside the bus 5 meters away watching us and didn't show any interest in giving us a hand at all. He didn't help us with loading and unloading our luggages at all either, just standing beside us and watching us struggling with the luggages ourselves. This is not the kind of a Japanese hotel service we experienced and expected at all. Even the public bus driver would have been offering help with luggages. Front desk service was good, but the shuttle bus driver, I hope your hotel could do something with the shuttle bus service to improve customer experience.
Stayed 1 night in Nov 2019

3/5 Okay

Liked: Cleanliness
Hotel Stay OK only
Booked a Double Room for 2 pax but only 1 pillow was provided upon check in. Requested for a hairdryer upon booking time, but upon check in no hairdryer was provided in room. Request from reception ,was told no more stock. Ask us to go to Onsen room to use hairdryer there. We complain only they go find a haidryer. Daily buffer and dinner food choice are the same. Only good bus from Noboritbesu Station stops in front of the hotel and Onsen is great.
Stayed 2 nights in Nov 2019