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Reviews of OYO Hotel North Lima OH - Boardman

2.5 out of 5
OYO Hotel North Lima OH - Boardman
9955 Market St, # 9774, North Lima, OH

Reviews

6.8
Rating 10 - Excellent. 57 out of 166 reviews" "
Rating 8 - Good. 37 out of 166 reviews" "
Rating 6 - Okay. 22 out of 166 reviews" "
Rating 4 - Poor. 12 out of 166 reviews" "
Rating 2 - Terrible. 38 out of 166 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Rachelle

Staff was nice and professional was not for me
Stayed 1 night in Apr 2024

2/10 Terrible

katora

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Never got checked in.
Never got checked in. After repeated service bell rings over a 15-minute period, I left to find another hotel.
Stayed 1 night in Nov 2023
Response from Ammy on 6 May,2024
Hi, Donna! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Nick

Stayed 1 night in Oct 2023
Response from Joey on 23 Jan,2024
Sincere apologies, Nick! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Bill, Rowland Heights

Disliked: Cleanliness, staff & service, property conditions & facilities
0 star
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct,2023
Hi, Bill! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

6/10 Okay

Richard, Niagara Falls

Liked: Cleanliness
The facility itself was fine. Room was clean, relatively quiet. For the room rate I paid, I cannot complain. My only issue was with someone (not sure who, whether it was the hotel staff, OYO system staff or Expedia) canceled my reservation even though I said I would be late. As a result I was charged a cancelation fee, even though I was there when I said I would be. I got my money back, but there shouldn't have been a cancelation in the first place.
Response from Eva on 13 Oct,2023
Hi, Richard! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Allen

Stayed 1 night in Sep 2023

2/10 Terrible

donna

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
NO-YO
Dirty, noisy, filthy bedspread, dingy, non-working bedside lamp etc etc
Stayed 1 night in Sep 2023
Response from Ammy on 6 May,2024
Apologies for the problems you had faced, Donna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Dale

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct,2023
Hi, Dale! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

4/10 Poor

Linda

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct,2023
Hi, Linda! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

6/10 Okay

Harold

Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct,2023
Sincere Apologies, Harold! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book here! You will regret it!
Manager is rude, told me i had no reservation when i did. Awful rooms straight from the 80's and reek of stale smoke. Bed is awful, room had threadbare carpet and blanketing.
Stayed 3 nights in Sep 2023
Response from Barbara on 11 Sept,2023
Hi, Lauren! We are sorry to hear about the experience you had with us. We have cascaded the same to our relevant team to ensure this is not repeated. We ensure a better experience in the future. Regards, Barbara

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
We went to check in and were told the room we booked almost a week ahead of time was "not available" so we then asked if we could have a discount on a different room and he said no but we could cancel. So we cancelled and stayed somewhere else. May be the worst service at a hotel ever.
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept,2023
Hi, John! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

2/10 Terrible

Randy, Cleburne

Stayed 3 nights in Jul 2023
Response from Joey on 11 Sept,2023
We are sorry for the inconvenience, Randy! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey

6/10 Okay

Matthew

Disliked: Amenities, property conditions & facilities
I just needed a place to sleep on a long drive and didn't want to spend a lot of money and I got what I was looking for. The bed was comfortable with clean linens and the shower was recently updated. But the rest of the room was dated, one of the bedside table lamps was broken, and there were two patches in the wall.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept,2023
Sorry for the hassle you faced, Matthew! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No. Just no.
Do not stay here. We drove in and immediately left. There was loud arguing happening when we arrived with anger flying everywhere. The building is run down. The place looks like a third world brothel. We didn't even attempt to engage. We booked another hotel and cut our loses. Then we read the reviews. Glad we dodged this proverbial bullet.
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept,2023
Hi, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey

10/10 Excellent

Hamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, amazing Wi-Fi ~300 M
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept,2023
Thank you for your appreciation, Hamed! We hope to give you consistent service every time. Regards, Eva

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Joel on 11 Sept,2023
Hi, Sophia! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and easy to get to.
Stayed 1 night in Jul 2023
Response from Eva on 11 Sept,2023
Thanks for rating us, Lisa! Your review made our day. We hope to delight you with our services. Regards, Eva

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Eva on 25 Jul,2023
Much thanks to you for rating us positively, Bernard! Delighted to know you loved our services. Have a nice day. Regards, Eva

6/10 Okay

Bradley

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul,2023
Hi, Bradley! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul,2023
Hi, Robert! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

2/10 Terrible

Kai

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul,2023
Hi, Kai! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Definitely no frills
Expected a no frills hotel, but this was a step below my expectations. There was no electrical outlet or ventilation in the bathroom and the sink faucet had hardly any water pressure. The shower was fine and the bed was comfortable so it was tolerable for one night.
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul,2023
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Deletrice

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints at all!!
Stayed 3 nights in Jul 2023
Response from Ammy on 15 Jul,2023
Hi, Deletrice! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Abraham

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service is horrible, the whole experience was horrible, You are bothering them, since this motel, not hotel, is their home. You have to push a ring doorbell just to get service, & then you have to wait & wait, in a room the size of a closet with no air circulation, waiting for them to show up, it’s obvious your interrupting something. We booked 2 rooms for 2 days. We had to go thru the above procedure to get more towels, but we were told they don’t have any right now, they’ll bring some in the morning @9am. Check out is @11. We never got the towels. We did have an old used towel from the day before we shared, & the towels are small, thin,& old. The bathroom floors are very slippery, be careful. The rooms are not clean, very dirty. I wore my shoes the whole time, my socks would be black on the bottom if I walked around in them. There is no hair dryer or anything. I think there breakfast is a coffee pot & some plastic wrapped muffins inside the closet sized, no air circulation waiting room. Our room does have an old small frig & an old extra small microwave, & that’s the only good thing, if you can call that good. Oh, you need to leave a $50 deposit to secure the fact you don’t steal things from the room & you don’t leave it damaged. Lmao. But they will call you on a landline phone @ 10:30 & express did you know your suppose to be checking out?or your getting charged for another day. This place is horrible.
Stayed 2 nights in Jun 2023
Response from Ava on 5 Jul,2023
Sincere Apologies, Abraham! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel around Boardman
Very clean , awesome shower , brand new AC unit , excellent parking .
Stayed 1 night in Jun 2023
Response from Joe on 21 Jun,2023
Hi, Joel! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joe

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best priced hotel I’ve been to
On the outside this place looks like an older plain motel, but it is very clean and the owner is very friendly. The price is inexpensive and it is not a fancy place , just the necessities and basics, and that’s what makes it a nice place to stay and affordable. You can tell the owner wants only good quality customers and won’t have rough people staying here. He will help you anyway he can to make sure you are comfortable. The beds are nice and firm and there is no carpeting which in my opinion keeps thing cleaner. Hard floors. I prefer doors that open to outside and this hotel has that and it is very convenient to park right outside your room so you can transfer luggage in and out and come and go easily with out the hassle of a big useless lobby and a slow elevator and long hallways . Very close to all kinds of food and the mall. I stay here every time I’m working in the area.
Stayed 1 night in May 2023
Response from Joey on 21 Jun,2023
Thank you for the pleasing feedback, Joel! We will put in our continuous efforts to provide consistent service every time. Regards, Joey

8/10 Good

Bridget

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Maria on 21 Jun,2023
Hi, Bridget! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Maria

4/10 Poor

Louis

Business traveller
Disliked: Staff & service
Shower did not work.
Stayed 1 night in Jun 2023
Response from Barbara on 21 Jun,2023
Sorry for the inconvenience, Louis! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were very rude! The room was very dirty and gross. Moved to different hotel. They refused to refund any of the charge for the room. DO NOT RECOMMEND!!! Very disappointed. I also reported to Expedia and they were no help.
Stayed 2 nights in Jun 2023
Response from Barbara on 21 Jun,2023
Hello, Linda! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Joey on 21 Jun,2023
Hi, David! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

2/10 Terrible

Brianna, San Diego

Stayed 1 night in Apr 2023
Response from Maria on 18 May,2023
Hi, Brianna! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place has everything you need and nothing you don't. Clean rooms, great showers. The beds are rock hard. Not really a problem for me but my wife had trouble sleeping.
Stayed 2 nights in Apr 2023
Response from Ava on 19 Apr,2023
Great to hear this, Philip! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ava

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
was to get nonsmoking my room had ashtrays and smelled bad. went to walmart for spray
Stayed 1 night in Apr 2023
Response from Ava on 19 Apr,2023
Hi, Paul! Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean. Great shower and water pressure. Bed was comfortable and motel was quiet. Easy in and out. Great value for the cost.
Stayed 4 nights in Mar 2023
Response from Joey on 18 Mar,2023
Hi, Francis! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar,2023
Great to hear this, Jacquelyn! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Eva

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property management customer service is terrible! They are money hungry and refuse to refund my money!! My reservation was booked on the wrong month and they REFUSED to give me back my money that they took!!!!!!
Stayed 2 nights in Feb 2023
Response from Ava on 2 Mar,2023
Something like this should not have happened, Danielle! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

10/10 Excellent

Stuart, LIBERTYVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient off the interstate and I like that I can park next to the room since I have a pet with me. Makes it nice to move her in and out of the room.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar,2023
Hi Stuart! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

2/10 Terrible

Dustin

Disliked: Cleanliness, amenities, property conditions & facilities
It was absolutely disgusting. We wanted to give this place a chance but it ended up being the worst. We get in our room and it smells like body odor. Then when we lay down on the bed we noticed there was little blood spots on it. It was disgusting. We were there for maybe 20 minutes then decided it was time to leave.
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb,2023
Hi, Dustin! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was so rude. Did not look like pictures that were posted. Kind of a sketchy place, also had a weird smell to the room. I definitely would not recommend staying here.
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb,2023
Hi, Nicole! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2023
Response from Ammy on 14 Feb,2023
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. Only thing that would have made it nicer would be towels that didn't feel like sandpaper and there were no wash cloths at all. The shower was nice but it did take about a half hour of the water running before it got warm enough to shower in.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb,2023
Hi Cheryl! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Eva

2/10 Terrible

Schanique

Stayed 1 night in Dec 2022

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay n polite service they did ask for a deposit of 50 but let me go without and ordered pizza n had it in 15 minutes, prompt
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec,2022
Hi, Justin! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec,2022
We appreciate your positive rating, Sabrina! We take pride in providing our guests with a great experience. Regards, Tim.

2/10 Terrible

James

Travelled with partner
Disliked: Staff & service
I checked in my room with my fiancé on 11/18/2022 we were watching tv at night the two of us. She went to the front desk to ask for a extra pillow the woman at the front desk the owners wife told my fiancé no and she knows we are having a party. My fiancé recorded the conversation. She came back to the room. Angry all of a sudden there is a loud bang at the door. The husband says In broken English you have to get out sor I am calling the police. I said for what we are watching tv he said you just have to go. No reason at all. He said he would return my deposit only gave me 50 dollars of the hundred. Do not stay here room is dirty staff is rude and disrespectful. He is looking for a way to keep your money.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov,2022
Apologies for the problems you had faced, James! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Isaiah

Disliked: Staff & service, property conditions & facilities, room comfort
Go anywhere else
Well you can literally hear everything through the walls because they were paper thin. Was Kinda clean but also it was badly remodeled. The bed made sounds all the time. You sat it was loud you change positions it was loud.
Stayed 1 night in Oct 2022
Response from Ammy on 7 Nov,2022
Hi, Isaiah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim