"Our stay at Condovac was very nice for the most part. First off, the staff was very kind and helpful with everything. From the reception to food service and hotel cleanliness, the staff was the best. Maybe due to it being low season, there were just a few things we would have like to have seen more of around the resort itself, like more food choices and activities, especially for kids, but for us the vacation was about relaxing with family and we were able to do just that. Thank you for your hospitality."
"Our room phone wasn't working, so we had to go downstairs to the front desk whenever we had a question. We made staff aware of this the first day, but there was never any follow up on this.
Wrist bands were used to enter the room. Three of the four we received failed within the second try.
On the good side, the buffet breakfast was excellent. And most of the staff were professional.
The worst thing that happened: I accidentally made two identical reservations for my trip, both for arrival on May 14, 2026, for a two-night stay. Upon arrival, the receptionist, Irene, noted the duplicate booking and I confirmed it was an honest mistake. However, when I followed up the next day, I was informed that the front desk manager had decided I was responsible for both reservations, resulting in an additional charge of over $800. If the hotel were full I could understand, but the hotel was far from full! I was told I could use this amount as a credit for a future stay, but I am 80 years old and this was a once-in-a-lifetime trip for me. The front desk appeared embarrassed about this decision and suggested appeal to Mr. David Gonzalo, a senior guest manager. I emailed him two weeks ago, and he has not had the courtesy to even reply.
Shame on them for purposely gouging me like that!"
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort
6/10 Okay
"Let me start by saying the property itself wasn’t bad. However I must say that I’ve been to many all inclusive resorts at many different countries and the service ambiance is usually very happy and contagious. At Planet Hollywood it seams that some of your service staff feel like they are being inconvenienced by the guests and your bar tenders are not very happy and helpful and that is the reason why they lose so many tips and lack customers communication. Your adult bar should be just that and not allow little one to be there . These are just some of my observations."
"Hotel Riu a wonderful place to stay with family. The room was clean, amenities were nice. The only observation we had was some restaurants were closed, and due to the food was great, reservation to restaurants will be highly suggested. But nevertheless, our stay was perfect."
"This is a great resort, my family had a wonderful time! The kids loved the pool and the activities. The staff were all very helpful and friendly, especially Jose and Priscilla who made my kids feel like family.
The beach is beautiful, not at all crowded and has amazing sunsets (Tip: the security guards will set up beach chairs for you if you ask).
We did the all-inclusive package and it was absolutely worth it. The food was much better than I expected and we took advantage of the other amenities that came with all inclusive.
I highly recommend, and will definitely be back."
"I am writing to report a significantly misleading and disappointing experience at CC Papagayo, which ultimately caused us to leave the property and transfer to another hotel.
The hotel listing advertised multiple amenities and experiences that were either unavailable or materially different from what was represented. Upon arrival, we found that only one of the two advertised restaurants was operational. Additionally, the live music and entertainment promoted in the listing was entirely nonexistent during our stay.
The beachfront experience was also substantially misrepresented. The property was advertised as being directly on a desirable beach; however, the actual beach area was rocky/gravel-based and did not resemble the appearance or experience suggested in the listing photos and description. There were also no beach chairs or towels available, which further diminished the advertised beach experience.
Another major issue involved the outdoor dining and beach environment. There were numerous large iguanas roaming the property that repeatedly approached and chased guests in attempts to obtain food, creating an uncomfortable and, at times, intimidating experience that negatively affected our ability to comfortably enjoy the premises.
Additionally, the overall atmosphere and amenities available onsite were far below expectations based on the listing, price, and marketing materials. The combination of unavailable amenities, misleading representations regarding the beach and"
"Hotel was kept clean and staff were helpful when needed. Great amenities including the infinity pool, shuttle services, and access to the beach club, additional beach pool and fitness facility. Highly recommend!"
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North Pacific Coast offers so much to see and do, it can be tricky to figure out where to begin. If you're staying a while in Sardinal, Playa Pedregosa is a hit for both young and old.