Find Cat & Dog Friendly Hotels in Northbrook from S$140

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."

"Very convenient. Close to practically everything."

"Great and welcoming staff! Parking was easy. Room was clean."

"The room was clean, spacious, with good views."

"Absolutely a great value for downtown Chicago! Highly recommend!"

"It felt that after the acquisition, this property has really fell off the wagon. The staff was nonexistent, when I was trying to check out there was nobody at the front desk. Upon checking in experience was also disorganized. One night I tried to call room service, then tried to call the front desk, and then the concierge. I rang multiple times and nobody picked up. Don’t know if they had all abandoned their stations at the same time or what was going on, but it was really bizarre. No one picked up. What if we had an emergency? Not an experience I would expect from a hotel at this price point. The room did not have a mini bar, no coffee maker, no slippers, no robe. Really bare bones. The hotel did not provide free Wi-Fi, which in this day and age is a given. The television did not even have smart TV capability, it did not connect with Netflix or anything like that — it all just felt outdated, and as if no one cares. It felt more like a cheap motel than a fine establishment."

"This was by far one of the worst hotel experiences of my life. The property condition is dated and not aligned with the photos. The towels had visible stains on them. The coffee maker has and old and used pod in it. The bathtub was clogged then my room wasn’t cleaned on a two night stay. I’d highly recommend any travels to avoid this property at all cost. Then to charge a destination fee of $25 per day but run out of food choices a breakfast is incredibly. Id describe this as a historic property that is not in alignment with the travel of the future. "

"Fantastic hotel in a great central location with helpful staff - what more could we ask for?!"