Hotels with Swimming Pools in Northwest Harbor

"Everything was super clean and staff was friendly and helpful. "

"Our family of four stayed for 3 nights in a two bedroom suite with ocean views. We booked it last minute for spring break. Overall, we had an amazing time and enjoyed our stay despite the cold temps. The room was clean. I saw no obvious signs of aging of furniture, fittings and walls - a huge plus given the volume of people it must see. We chose to have breakfasts, lunches and one evening's dinner outside of the resort. The only area I thought they could have done better is the consistency of the communication and countenance of the staff. Front desk was excellent - smiles, eye contact and clear communication. Cleaner was happy, smiles and positive. Gigi's maitre d' was polite and prompt but we're out of New York, it'll be nice to have some warmth through a smile and eye contact. Similarly, while one evening's waiter, Felix, was phenomenal in his ability to connect professionally with us, the next night's waiter did not. I can understand that they must see a variety of individuals every day and it can wear on their emotions (perhaps some individuals are rude to them?) but they are in customer facing roles and each new table is an opportunity to bring some warmth and enjoyment to a new customer's experience. We'd go again and adjust our expectations of Gigi's dining experience. "

"We love the Sound View. As a school social worker, I sometimes REALLY need to reset. There is no better place to do it than here with the most amazing views! We have been coming 3x a year with our pup. Great staff and restaurant! The hotel really tries to accommodate requests, such as a certain room number our dog has gotten used to lol. 10/10 recommend! "

"Clean, friendly and accessible."

"The rooms were clean. The bathroom had a pocket door for the toilet area that did not close properly and the lock did not work. The shower was outside the toilet area, but there was no door only a curtain."