4/10 Poor
Molly
Travelled with group
1 May,2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately this was the worst all-inclusive I’ve been to. The dining options had limited hours, at times during the day there was NOTHING available. No food allowed on the beach or pool areas, as well as no servers. Breakfast was not available until 7:00am, no coffee or tea even available - which are typically in the lobby.
The food was essentially the same at all the restaurants, even though they had different themes. My friend chose this place due to the vegan/vegetarian options - THAT WERE NONEXISTENT. Not many of the employees (other than the front desk) spoke English, so basic communication was difficult - and ignored. One employee (Nuria) seemed to enjoy being caddy to guests. I spoke to the desk immediately about her rude behavior - which was also completely ignored. For so many reasons I would never stay there again. Very disappointing for a RIU Property.
Molly
Stayed 3 nights in Apr 2024