Nikko, Oakland hotels

"Staff gave me wrong room, which occupied by other guest. No breakfast available. Room was dirty with shady curtains..do not accept any more customers "

"Loved staying here very clean and helpful staff"

"Please do not stay here. Not only is the management terrible, but the rooms are filthy, musty, and poorly maintained. I even had to switch rooms during my stay. We originally stayed at the La Quinta in Galt because my daughter, who is a photographer, had events around San Francisco. We decided to move to Oakland thinking it would be closer and more convenient. Looking back, leaving Galt was a huge mistake. The La Quinta in Galt was gorgeous, clean, and had an amazing staff. This location was the complete opposite. When I checked in, my state ID was expired. I understand policies are policies, but I have never had an issue using it before — I even flew to NYC with it. I asked if they could simply change the reservation to my daughter’s name since she was also staying with me, but the staff refused. The supervisor was rude, dismissive, and completely unhelpful. At 1 a.m., exhausted and overwhelmed, I ended up on the phone with Hotels.com in tears trying to fix the situation. Having worked for Marriott in my 20s, I was honestly shocked by the lack of customer service and compassion. After more than an hour, Hotels.com finally spoke with the hotel manager, who agreed to cancel and rebook the reservation under my daughter’s name. Unfortunately, the problems didn’t stop there. The hotel smelled strongly of smoke, the room was dirty, and the curtains were literally shredded. Please save yourself the stress and spend your money somewhere else."

"Train station behind hotel convenient, and breakfast was yummy. The quakers were there to confirm the quality of the oatmeal they sold the hotel."

"Great stay at the Shattuck. Rooms were clean, staff were friendly and helpful, and the location was perfect for a walk to the Berkeley campus. Great food options near by! We will definitely be back."

"Great stay, perfect location clean rooms wonderful city view. Patio area was cute and peaceful Great for families. "

"I disagree with other reviewers regarding the breakfast. We found it really well stocked and very fresh. Staff was attentive and helpful. The menu included: scrambled eggs, cheese omelette, link and patty sausages, bacon, waffles, home fried potatoes, pastries, English muffins, croissants, hot and cold cereal, hard boiled eggs, watermelon, pineapple, cantaloupe, grapes, coffee, tea, juice, milk and more!"

"The only that I noticed was that the online pictures of the lobby and the rooms were not current. Carpeting throughout was in need of either replacement or a deep cleaning. But other then that the rooms were clean, had plenty of towels and most importantly for me was the shower, toilets, and bathroom floor were very clean as was the bedding."

"LOCATION - 5 Stars - Great, especially if visiting UC Berkeley; next to restaurants and shops and steps away from the University STAFF - 2 Stars - There were only 2 or 3 young girls at the front desk that we met during our 3 day stay. All of them looked unhappy at their job and seemed a better fit at a Thrift Store. CLEANLINESS - 3 Stars - much to be desired, specifically in the bathroom. Let's just say I was not about to use the bathtub. Throughout the room and bathroom, it looked like a deep clean was much needed. RESTAURANT - 4 Stars - Nothing spectacular, my salad was not fresh, but prices were reasonable and the service was fast. OTHER - 3 Stars - There was a very strong smell in the lobby, which I could not say what it was - candle or something else. While the decor in the lobby was interesting and inviting, it seemed that students and random people could just come in, buy a coffee and sit there using their computers. The room was a good size (we had the corner Campenile view) however, it did not feel clean, there was no pen, not even a single piece of paper to write a note. The Front Desk lobby area did not have any interesting materials on the area, what to do or see and I was not about to ask the front desk ladies, they did not inspire much confidence. There was no concierge either. Overall good location, but not even a 4 Star hotel."