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"Even though it probably wasn’t the best for my son and I, this is a great Hotel. We just needed a place to crash before and after climbing Mt. Fuji. This place is for families and older folks. I was drawn in by the thermal Onsen and hopefully a spa day. Post climb massage etc. Staff had zero clue as to what we needed. We walked the beautiful gardens and enjoyed Fuji sites from the Hotel, but no massage. No desire to Onsen with my kid. Brunch was nice. Bus couldn’t come fast enough to get us away from families. Was told to try the Udon but everything but Dennys was closed or full of a bus-load of kids was unloading into it. Outdoor patio was vacant. "

"Our party of 11 thoroughly enjoyed our stay at this property. Everything from check-in to all the facilities were all amazing experiences. Their shuttle bus service was great, nothing to be concerned about at all. The shared facilities are the best we've seen on in the trip including a much needed 24 hour gym. In addition, the rooms are to die for, really happy we stated and would do so again on our next trip! Thanks!"

"Very nice"

"The place was very quiet and closed to the train station and monorail to go to kamakura. "

"It is all good"

"understated luxury, the superior room had more than enough space to accommodate 2 guests, perhaps too much for one person but it was a great experience. The room was cleaned everyday to original state when we first entered the room on the first day. The lobby staff was very helpful and over all we had a great time in Kamakura thanks to all the hotel staff."

"Appreciate free drinks after 3PM and beers Etc, after 7PM. Fantastic breakfast. Very kind staffs. Very comfortable and considerate hotel. Tiny thing one chair will be nice addition."

"Spacious and beautiful views of the surrounding hills. Only downside is that there are no food places within walking distances, but was able to take the train to nearby places."

"Very efficient service and close to Fujisawa Station, especially comparing others with similar price Smile Hotel really stood out."