Reception

Reviews of Baymont by Wyndham Odessa

2.5 out of 5
Baymont by Wyndham Odessa
4101 Parks Legado Rd, Odessa, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 100 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Liked: Amenities
Good
Stayed 1 night in May 2024

8/10 Good

joep

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great restaurants nearby, hotel is ok clean just not great. staff is friendly but you can tell they want to just perform their jobs to basic extend. property looks older then it really is.
Stayed 3 nights in Apr 2024

8/10 Good

Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place to stay when I visit my family always good value.
Stayed 2 nights in May 2024
Response from Manager on 28 May,2024
Hello Miguel,We're delighted to hear that you consistently choose our hotel for your visits. It's wonderful to know that you appreciate the value we offer. We look forward to welcoming you back on your next trip to the area.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we saw notes at the front desk about the elevator not working but we were told it was still usable, the elevator goes up but does not go down. The front desk person told us to go on ahead and she would unlock our door when we got to the room. When we arrived to the room she came and unlocked the door and said the keys weren’t working and she couldn’t give us any access keys to the room. The carpets were really dirty and sticky feeling, there were parts of the room that wasn’t even cleaned well. It was loud and we heard doors slamming and people were just generally loud till the early am hours. Then in the am we had to take the 3 flights of stairs down. Wish Expedia had notified us of this during our booking because the elevator situation is not new.
Stayed 1 night in May 2024
Response from Manager on 27 May,2024
Hello Lisa, We regret to hear about the challenges you encountered during your recent stay. We appreciate you bringing these issues to our attention and encourage guests to contact management directly for resolution. Your feedback regarding the elevator and cleanliness of the room will be shared with the relevant teams for improvement. Please know that we strive to offer a comfortable experience and will address the mentioned concerns accordingly.

6/10 Okay

Melinda

The room was not vacuum well. Bed was comfy. Water was hot. A/C noisy but cold.
Stayed 1 night in May 2024
Response from manager on 23 May,2024
We are sorry to hear we didn't meet your standards. We are ever trying to provide the perfect stay. Please come back to see how we are upgrading and ever changing.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The side door is broke. The elevator coming down has no button, so stairs it is, the dryer broke last week says the help. The stairs smell like skittles. Smh.......
Stayed 1 night in May 2024
Response from manager on 17 May,2024
Dear , AngelaThank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. Thank you again for your feedback and for choosing Baymont.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
always a great stay
Stayed 1 night in May 2024
Response from Manager on 10 May,2024
Hello Crystal,We are delighted to hear that you had a great stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable experience.

8/10 Good

Jenny

Stayed 1 night in May 2024
Response from Manager on 11 May,2024
Hello Jenny,We're thrilled to hear you enjoyed your stay with us! Please don't hesitate to reach out if you have any suggestions or concerns. We look forward to welcoming you back soon.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Manager on 10 May,2024
Hello Liz,We are pleased to hear that you found our hotel to be clean and quiet during your stay. Your comfort and satisfaction are our top priorities. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

mona

Liked: Staff & service
Disliked: Property conditions & facilities
The coffee maker or microwave didn’t work ..
Stayed 1 night in Apr 2024
Response from Manager on 7 May,2024
Hello mona, We apologize for any inconvenience you experienced with the coffee maker and microwave during your stay. Your feedback is valuable, and we will address this with our team promptly to ensure a better experience for our future guests. Thank you for bringing this to our attention.

6/10 Okay

jose d

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sodas old and dirty, clean was not done properly. Elevator has not being fix in over month. 3rd floor up only, but stair coming down. Not good.
Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello jose d, Thank you for bringing these concerns to our attention. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and will address these matters with the appropriate teams for improvement. We hope to welcome you back in the future for a better experience.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello Michael, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
It’s good
Stayed 4 nights in Apr 2024
Response from Manager on 30 Apr,2024
Hello Michael,We appreciate your positive feedback and are delighted to hear that you had a good experience at our hotel. Our team always strives to provide excellent service and we hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

ishmeal

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May,2024
Hello ishmeal, We appreciate you choosing to stay with us. If you have any specific feedback about your stay, please don't hesitate to reach out to us. We value your input and strive to make every guest experience exceptional.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr,2024
Hello Mary,We're pleased to hear that you found our hotel nice and quiet. Your feedback is valuable to us for future improvements. Thank you for sharing your experience with us.

8/10 Good

Jermaine

Stayed 1 night in Apr 2024
Response from manager on 17 May,2024
thank you for the positive review, please feel free to stop by in the future.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr,2024
Hello Julian,We're thrilled to hear you had an excellent stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.

8/10 Good

Ms.

Stayed 1 night in Apr 2024
Response from Manager on 10 May,2024
Hello Ms., Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Michael

Business traveller
Liked: Amenities
I like were its location is, but kids making too much noise after midnight
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr,2024
Hello Michael, We appreciate your feedback and are glad to hear you enjoyed the hotel's location. We recommend reaching out to our management team directly with any noise concerns for a swift resolution. Thank you for staying with us.

10/10 Excellent

Fidel

Liked: Staff & service
Disliked: Cleanliness
Elevator wasn’t working
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr,2024
Hello Fidel,We apologize for any inconvenience you experienced with our elevator during your stay. We appreciate your feedback and will address the issue promptly to ensure a more seamless experience for our future guests.

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr,2024
Hello Louis, We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any feedback to help improve your experience in the future.

8/10 Good

Jennifer, Odessa

Travelled with partner
Liked: Cleanliness, staff & service
Not much parking
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr,2024
Hello Jennifer,We apologize for any inconvenience you experienced with the parking situation. Guest feedback is valuable for our continued improvement. Thank you for sharing your thoughts with us.

10/10 Excellent

zoraida

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice size room, and the bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr,2024
Hello zoraida,We appreciate your feedback on our spacious rooms and comfortable beds. It's great to hear you enjoyed your stay. We hope to welcome you back in the future for another pleasant experience.

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s an older property that’s showing it’s age. Clean, convenient. Noisy between rooms. Charged $1.00 per bottle of water, which I thought was a dumb policy: small extra profit for the negative reaction it creates.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr,2024
Hello Thomas,Thank you for sharing your feedback with us. We appreciate knowing what aspects of your stay were satisfactory and the areas where we can improve. Our team values all input as we strive to make each guest's experience exceptional. Your comments will be considered in our ongoing efforts to enhance our services.

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, amenities
Good
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr,2024
Hello Darrell,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team to discuss your concerns further. Thank you for choosing to stay with us.

10/10 Excellent

MARCOS

👍
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr,2024
Hello MARCOS,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and it was in a good location. Only downside was some people were smoking pot in the hallway and the smell drifted into our room. We would stay again.
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar,2024
Hello Cheryl,We are delighted to hear that you found our room comfortable and enjoyed our convenient location. Please be assured that we take all guest feedback seriously to ensure a pleasant stay for all. Should you have any concerns during your next visit, feel free to contact our management directly for assistance. Thank you for considering staying with us again.

10/10 Excellent

MINGXIANG, AZUSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. We will recommend to my friends
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello MINGXIANG,We are delighted to hear that you found our hotel clean and safe. Thank you for considering recommending us to your friends. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

6/10 Okay

Manuel, El Paso

Disliked: Cleanliness
The room has a large stain on the carpet. The shower isn't up to par. The room lighting is dim.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Manuel, We appreciate your feedback and regret to learn of your experience. Should you have further details you would like to share or if you wish to discuss your stay, please do not hesitate to reach out to us.

4/10 Poor

Lydia

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
more cleaning , the odor of the rooms were very bad , the bathrooms were dirty , better their staffing .
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Lydia, We value your feedback and regret to learn of your experience. Your comments have been noted for review with our team to ensure we maintain our standards. We appreciate you bringing this to our attention for further evaluation and improvement.

4/10 Poor

Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is decaying, elevator breaks down very often, no water pressure in shower third floor. Toilette not cleaned. I stay here very often, but its time to find a better place
Stayed 1 night in Jan 2024
Response from Manager on 19 Mar,2024
Hello Alberto, We appreciate your loyalty and feedback. Guest comfort is a top priority for us, and we regret to learn about the challenges you faced during your recent stay. Your concerns will be shared with the relevant departments for further review and improvement. Your satisfaction is important to us, and we hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar,2024
Hello andrew,We're glad to hear you found our hotel clean and safe! Your comfort and well-being are our top priorities. Should you have any more feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!

2/10 Terrible

sylvia

Disliked: Cleanliness, property conditions & facilities
Staff was very accommodating but sheets were clearly not changed . A pill was found on bed , and fitted sheet as well as pillow was stained with what looked like mucous . Carpet was outdated and stained.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar,2024
Hello sylvia, We appreciate your feedback and apologize for any inconvenience. We encourage guests to reach out directly to management with any concerns during their stay for immediate assistance. Your comments will be shared with the appropriate team members for review and improvement purposes.

6/10 Okay

Fernando

Travelled with partner
Liked: Staff & service
Pillows sucked. Oil fielders take over this place.
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar,2024
Hello Fernando, We appreciate your feedback and regret to hear about your experience. We strive to provide a comfortable environment for all our guests. Your concerns will be shared with the appropriate team members for review and improvement. Thank you for bringing this to our attention.

8/10 Good

William, Willow Spring

Travelled with partner
Liked: Staff & service
Outdated rooms!!!
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar,2024
Hello William, We appreciate your feedback and regret any inconvenience caused. We strive to offer a range of room styles to suit all preferences. Your comments will be shared with our team for future enhancements.

10/10 Excellent

Rosalva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's always clean and quiet!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar,2024
Hello Rosalva,We're delighted to hear that you found our hotel clean and quiet during your stay. Your comfort and satisfaction are our top priorities, and we're thrilled that we met your expectations. If you have any additional feedback or if there's anything else you'd like to share, please don't hesitate to reach out to us.

4/10 Poor

Anastasia, Amarillo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I booked the room on Expedia and it was non refundable. When we checked in we were told that our room was on the 3rd floor and the elevator call button would work sometimes. After we checked and on our way to our room we found that the 3rd floor elevator call button was completely pulled out of the wall and missing. We had to take the stairs to go down to the first floor. We had a two nights stay. When we went down for breakfast we found that the only thing they had was cereal and coffe. This was a very disappointing experience and will never book here again.
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar,2024
Hello Anastasia, We regret to hear about the inconveniences you faced during your recent stay. Your feedback is important to us, and we will address the issues you mentioned to ensure a better experience for future guests. Please feel free to reach out to our management team directly to discuss your concerns further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Scott, The Villages

Disliked: Property conditions & facilities
No elevator call button on top floor; had to carry luggage down the stairs. No TV guide; figure it out in your own. Breakfast was cold. Fan was very noisy.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar,2024
Hello Scott, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable to us and will be shared with the relevant departments. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Hitel was ckean and very inviting. Room was amazing! Bed was so comfortable i slept very well.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar,2024
Hello Ana,We are thrilled to hear that you enjoyed our clean and inviting hotel, along with our amazing room and comfortable bed. Your satisfaction is our top priority, and we hope to welcome you back for another restful stay in the future.

8/10 Good

Cody

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar,2024
Hello Cody,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello Timothy,We are delighted to hear you had a pleasant stay with us. We look forward to welcoming you back in the near future!

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good stay
Overgood good, the key swipe on first floor on back door opposite of front desk didn’t work that’s why a rock was used to prop door open ( security issue) elevator didn’t work Saturday night Sunday morning
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb,2024
Hello Raymond, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention and will address it with our team to ensure our guests' safety and comfort are prioritized. We hope to welcome you back for a smoother stay in the future.

8/10 Good

Daniela

Stayed 1 night in Feb 2024
Response from Manager on 27 Feb,2024
Hello Daniela,We are happy to hear you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon.

10/10 Excellent

Bethanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Bethanne,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another enjoyable experience.

10/10 Excellent

Auden

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello Auden,We apologize for any inconvenience faced during your stay. Your feedback helps us improve for future guests. Feel free to reach out to our management team regarding any unresolved issues. Thank you for bringing your concerns to our attention.

6/10 Okay

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room we okay. Clean. But i heard every toileet flush the iccerredin the building from the sound of it.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Danny,We appreciate your feedback on the cleanliness of your room. We regret any inconvenience caused by noise disturbances during your stay. Your comments will be passed on to the relevant departments for further review and improvement on our services.

2/10 Terrible

Marianna

Disliked: Staff & service
Response from Manager on 24 Feb,2024
Hello Marianna,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you would like to share so we can address any concerns you may have. We strive to provide all our guests with a memorable stay.

10/10 Excellent

KayE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good breakfast choices. Spacious room.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb,2024
Hello KayE,We appreciate your positive feedback on our friendly staff, breakfast options, and spacious rooms. Your satisfaction is important to us. Thank you for staying with us and sharing your experience.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar,2024
Hello Joseph, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to our hotel directly to share more details about your stay so we can address any issues. We strive to provide exceptional service to all our guests and your feedback is valuable to us.

8/10 Good

Daniel C Orr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I thought early check in was 3 pm. We arrived a little past 3pm and room we reserved was not ready. We completed check in after 4pm. This is unacceptable. What is the point of reservations with a 3pm check in time advertised?
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb,2024
Hello Daniel C Orr, We apologize for any inconvenience you experienced upon arrival. Our team strives to accommodate all requests promptly; we recommend reaching out directly to our management for further assistance regarding your check-in experience.