Hotels near Old Towne Village Shopping Center

"I am BEYOND DISGUSTED w/ my experience at this hotel.From the moment I arrived, it was clear that this establishment has ZERO REGARD for basic human decency, let alone ADA federal accommodations! I was traveling w/ my disabled child,while trying to check in-the front desk clerk, RACHEL, is disgustingly more RUDE and DISMISSIVE.She remained on her phone the ENTIRE time, did NOT acknowledge me- had the audacity to make disrespectful comments about my child’s disability. That alone was unacceptable—but it got WORSE! She then informed me that my deposit would be $200 instead of the standard $100, strongly insinuating that it was because of my son’s disability.That is BLATANT DISCRIMINATION. There is no justification for treating a guest differently based on a disability, and it is a direct violation of ADA protections! I had already requested ADA accommodations in advance- not only were they not honored, but I was met with hostility and disrespect instead. I did not feel safe, welcomed, or respected in any way. I refused to stay and immediately requested a refund which was denied! To make matters even worse,the property itself felt unsafe.The parking lot was filled with people loitering in their vehicles, openly smoking what appeared to be illegal substances.There were even raccoons gathering near the room doors and entrances, which is both unsanitary and alarming.The hotel may be located right off the highway, but it sits in a dark poorly lit area that feels genuinely unsafe"

"The property was in shambles. The room was cleanish, but everything looked like it could use a refresh. The staff was super rude, including telling me and my son to catch the next elevator rather than letting us get on with him when there was plenty of room. We also had a lady walk by that was clearly tripping on something and mumbling nonsense which turned out to be one of the cleaning ladies. I don't know what she took a hit off of while she was on her break, but she was clearly on something. We had booked 3 nights but didn't feel safe staying any longer than we already had. Luckily the manager refunded our money for the next 2 nights."

"Breakfast was good but the area was crowded and ran out of stuff fast even on the week days. The room we got was assigned to another couple so we had to go back down and get another room. Then during our whole stay our keys wouldn't work and we had to keep getting new keys. "

"Hotel has great location, parking and accessibility but the rooms need urgent remodeling. Had to change rooms because of sounds from outside and bad toilet. Next room assign was quieter but still issues with toilet."

"There was no airport shuttle. Food in restaurant wasn’t that great. Room was comfortable. Netflix sign in was great. "

"good"

"I like everything thanks for service"

"The room was clean and the air conditioner worked well. The kitchen is stocked well and the refrigerator/freezer is a great size. Their breakfast is perfect with a variety of hot meal options as well as other, lighter meals. The staff are all very friendly and keep the place clean. This is my favorite place"

"We arrived and they gave us a room that someone was already occupying. The staff gave us another room and this room was dirty and the beds were not made. "