2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Paradise Palms Resort Orlando

4 out of 5
Paradise Palms Resort Orlando
8950 Paradise Palms Blvd., Kissimmee, FL

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 12 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

8/10 Good

Queen, JACKSONVILLE, FL

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about the home!! It was perfect. I will most definitely use again. Now, getting into the property gates for the first time was HORRIBLE!! I sat in line for over 30 minutes, then I was the only person on the list, security showed me on the computer. Thank God I had the copy i sent to you all on the WhatsApp. On the second day, even after i communicate with someone on the WhatsApp earlier Saturday, while my family was at Sea World, he still had an issue with getting in because the parking pass they gave him expired! I wasn't happy with that process at all. The security people are being verbal abused due to the information not being entered in, I saw it with my own two eyes, only me,maintains, cleaning crew, and 1other person were listed. You resolve that issue, its the best place ever to stay.
Stayed 2 nights in Oct 2020

8/10 Good

Héctor

Stayed 2 nights in Aug 2020

6/10 Okay

Monica M., Miami, FL

Disliked: Cleanliness
Disappointed
Positives Large, pretty townhouse in a nice location. Plenty of space for a group of 12 and with plenty of sleeping accommodations. Negatives First and foremost, you can only contact property manager between the hours of 9 to 5. Their agreement states that non-emergency calls outside these hours will incur a charge. These would include all of the issues that I will state below. If this is the case, then make sure the place is equipped with everything in the description. *The washing machine was broken. When looking for a place we made sure it had a washer and dryer. *We found 2 dead and 4 live roaches. The property manager excuse was that the place has just been fumigated. *There were no extra trash bags to refill trash cans. When they stopped by to leave some, they only left small bathroom bags. The agreement states that we need to make sure there is no trash left behind. Where the trash needs to be thrown out, it was already full of trash during our stay. *The description says the place has a game room which is a Foosball table, air hockey table and dart board. There was no puck and no darts. Traveling with 6 kids raging in age from 8 to 17, we made sure to pick a place with a game room. *The tv in 1 of the kids room had no cables. *A few remote controls did not have batteries. A pack of batteries were dropped off. When we vacation we rent via VRBO or Air BNB. This is the first time that we have so many issues and that the company does not want to be bothered to make our stay as comfortable as possible. If they are going to charge for being inconvinienced, then they should give us a credit for inconviniencing us.
Stayed 2 nights in Aug 2020

10/10 Excellent

SUN OCH

Travelled with family
Liked: Cleanliness, room comfort
clean and comfortable
It was a clean and comfortable property with 4 rooms and 3 baths, and small pool for kids. We enjoyed really much. I'll visit here again!
Stayed 2 nights in Aug 2020

8/10 Good

Michelle S.

Liked: Cleanliness
Great for the family
The place was great and the management staff was great!

8/10 Good

Von, Volusia

Travelled with family and small children
Liked: Cleanliness, amenities
It was very hot inside the unit and you were only allowed to have the ac set at a certified ten
Stayed 2 nights in Jun 2020
Response from Reservations on 9 Jun,2020
Hello, The only reason we have a note to keep the ac set in the low 70s is because Some guest want to put it at 50 or 60 degrees and they freeze the unit

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Reservations on 9 Jun,2020
Thank you

8/10 Good

Kendra, Orlando

Travelled with family
Liked: Cleanliness
I really like the fact it was a lot of space but I did not like the fact the sheets was not changed on the beds and there were no big pots too cook with but other then it was ok
Stayed 2 nights in Feb 2020
Response from Reservations on 9 Jun,2020
Hello, we hope you enjoyed your stay. Just a quick note, the sheets are not washed in the property. They are washed and sanitized, wrapped in plastic by a different company. the cleaners come into the property with clean sheets, there is no other choice. We always recommend to contact our front desk if you are having any issues so we can address them while you are still in the property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful! Staff was very helpful. Property manager made sure everything was great as well.
Stayed 5 nights in Mar 2019
Response from Reservations on 11 Sept,2019
Thank you for staying with us.

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good communication. Property has no hot water and sink does drain properly.
Stayed 5 nights in Jul 2019
Response from Reservation Department on 11 Sept,2019
Hello Mike, Please note the best thing to do when you have an issue in the property is to call our office and let us know. We would had sent someone to take a look at the issues. Regards,

2/10 Terrible

LaPorchea

Disliked: Cleanliness, property conditions & facilities, room comfort
This place wasn’t cleaned properly there were bugs everywhere roaches bedbugs you name it
Stayed 2 nights in Jun 2019
Response from Reservations on 19 Jun,2019
LaPorchea, Please note all our homes get bi-monthly pest control treatment. We checked our records and the two nights you stayed in the property you never contact us to complaint about anything in the property. Either-way, we had the place checked by our pest control company and they confirmed there are no bedbugs or a roach problem in the property. The only problem we had recently was love bugs, which is a completely different issue. Unfortunately, here in Florida we have love bug season a couple times a year, they are harmless, just pesty because they are everywhere in this area for weeks at the time.

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Large Home w comfortable beds
We booked out stay here for just three family members, my wife, 13-yr-old daughter and me. All was in great condition and nice! Only a few small problem areas... Bathrooms are only stocked with one roll of toilet paper each and kitchen with one roll of paper towels. Television was somewhat difficult to navigate for someone only used to traditional streaming channels. (This is reason for the 'service' mid-range rating. Of course there is not regular 'service/cleaning' for condos and homes like actual hotel rooms.
Stayed 5 nights in May 2019
Response from Reservations on 9 May,2019
Thank yo for staying with us.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was filthy dirty so the property management move us to a new house.
Stayed 3 nights in Apr 2019
Response from Reservations on 11 May,2019
You arrived at the property much earlier than the 4 oclock check-in time without giving us time to inspect it. Once you contact us about the issue were moved to a much bigger house at no extra cost and your last message to us was how much fun you and your family had and how you would like to come back to a property similar to the one you stayed.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Reservations on 9 May,2019
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean. Great location. Parking spots in front of villa. Quiet.
Stayed 1 night in Mar 2019
Response from Reservations on 9 May,2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Reservations on 13 Aug,2018
We are glad you enjoyed your vacation. We look forward on having you as a returning guest in the near future.

4/10 Poor

Rachael, Wisconsin

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the hassle
We rented a four bedroom townhome at Paradise Palms. The booking went through Apex rentals. The neighborhood is very nice, as is the entire Paradise Palm complex. However, the townhouse was not in the best of shape. There were many stains on the carpets and furniture and patches on the walls. Towels were to be provided but they only provided eight bath towels, three hand towels, and no wash clothes, dish rags, or dish towels. We had six people in our group and we were staying for six nights. After contacting the front desk, who referred us to Apex, we finally received 5 wash clothes. However, I contacted five other people during our stay for additional towels and none were provided. They also do not provide garbage bags, dish soap, toilet paper, or coffee filters. You have to provide everything for yourself, as instructed by Apex, after I complained. The cable in the kids room did not work at all and through the rest of the house it went in and our numerous times during a show. I paid $50 for a late check out but they had another party booked to arrive at 4:00 that day. I told Apex we could leave early and Elizabeth stated they would refund my $50.00 for all of our troubles, but I still have not received the credit. I would recommend finding another place to book or a different management company to book with other than Apex.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder escape for larger family
This area is tucked away from the traffic of bust main streets. However, it is still close enough to shopping and entertainment to partake if you choose. The colors were very bright and cheerful. Perfect retreat for a grieving family.

10/10 Excellent

Yaremi, Miami,fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Awesome place to stay with your family. Everything was new and clean

10/10 Excellent

Anthony, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disney Family getaway
Great new house with little use and great amenities. It was more than what we expected.

10/10 Excellent

Terry, South FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again
The townhouse was beautiful. Having our own little pool was neat. The kids enjoyed the rooms.

8/10 Good

eman, AA

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel with big space room
Nice room with comfortable bed and clean furniture. All the room have wide space and nice bath room

10/10 Excellent

Eudoro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno y limpio, muy buena atencion , súper recomendable
Stayed 2 nights in May 2020
Response from Reservations on 9 Jun,2020
Gracias

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado en General
Es muy amplio y agradable, todo estuvo muy bien en general, un pequeño inconveniente con la secadora, y la velocidad del internet si que deja mucho que desear.
Stayed 8 nights in Sep 2019
Response from Reservations on 9 Jun,2020
Que bueno que disfrutaron

10/10 Excellent

Arturo, Merida, Yucatán, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa en Orlando para vacaciones sin problemas.
Las instalaciones estaban en perfectas condiciones, todos los aparatos electrónicos y electrodomésticos funcionaban bien. La decoración y el funcionamiento inteligente del aire acondicionado hicieron mas confortable la estadía. La basura la recogían 5 días a la semana, conforme lo establecido. La seguridad del complejo excelente. El servicio de apoyo telefónico en mi idioma funciono de maravilla no obstante el horario nocturno. Regresaría sin pensarlo.
Stayed 7 nights in Dec 2018
Response from Reservations on 22 Dec,2018
Estamos contentos que disfruto sus vacaciones.

8/10 Good

Maria genuilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito boa, com uma única advertência no horário de chegada pois não tem recepção a noite
Stayed 6 nights in Jul 2018
Response from Reservations on 16 Aug,2018
Thank you for your comment. We are available 24 hours a day and any check-in can be done over the phone. All our homes are key-less and all you need is a gate/door code to go directly to the property. We hope you enjoyed your stay.

6/10 Okay

Patricio, Santiago

Liked: Room comfort
Disliked: Staff & service
Climatización de piscina privada inexistente
Pague U$175 por climatizar la piscina de la casa y ésta nunca funcionó, llame por teléfono y nadie contesta, fui en 2 oportunidades a la oficina y no había nadie, deje un mensaje escrito y aún espero por la respuesta para que me reembolsen el dinero pagado por un servicio que nunca existió.

4/10 Poor

GRACIELA, MEXICO

Disliked: Cleanliness, staff & service, room comfort
HOTEL CON ALBERCA SIN FUNCIONAR
CONTRATAMOS CASA CON ALBERCA PRIVADA, LA CUAL NUNCA SIRVIO, PESE A REPORTARLA DIARIO. CONTRATAMOS SERVICIO DE LIMPIEZA, EL CUAL FUE PESIMO NO LIMPIABAN NADA. SIGO ESPERANDO EL REEEMBOLOS POR NO FUNCIONAR LA ALBERCA.