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Reviews of Hotel Karam Palace

4 out of 5
Hotel Karam Palace
Avenue Moulay Rachid, Ouarzazate

Reviews

6.4
Rating 10 - Excellent. 6 out of 49 reviews" "
Rating 8 - Good. 18 out of 49 reviews" "
Rating 6 - Okay. 11 out of 49 reviews" "
Rating 4 - Poor. 6 out of 49 reviews" "
Rating 2 - Terrible. 8 out of 49 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

4/10 Poor

Jenna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay at all
The stay was horrible
Dirty drain tap
Broken RC table
Broken switches
A safe box that is not safe
Stayed 3 nights in May 2023

2/10 Terrible

Francis, Chatham

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and paid two nights. When I arrived they told me they only had one night available for me. They sent me to a hotel 10 min away. However all my friend stayed at the hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very pretty and bigger than I had expected. The bed was very comfortable, unlike the hotel I had stayed at before, with beds as hard as a rock. The hallways were filled with typical Moroccan pictures.
Stayed 1 night in Jan 2020
Response from Soumia on 11 Feb,2020
Thanks for staying with us. We appreciate your review!

6/10 Okay

Kaddour

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Zeg
Nice hotel but there is no maintenance
Stayed 1 night in Oct 2019
Response from Soumia on 17 Dec,2019
Thanks for staying with us. We appreciate your review !

6/10 Okay

Esmee

Disliked: Staff & service
Overbooked not friendly
The woman at the reception told us at our arrival that they were overbooked. She looked at our confirmation and full payment and said. I see but we didn't get your booking. We are fully booked, but what can I do.. So she didn't care about the fact that we had payed the room. As we asked if she know an other hotel she made the effort to call for us if there are rooms available. That's it. I didn't had the feeling she felt sorry or was looking for a solution for us. Wouldn't book it again.
Stayed 1 night in Oct 2018

6/10 Okay

Toni

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
4 star??
A four star hotel, perhaps 30 years ago. After a long hot drive in 48 degree heat we were delayed when the front desk seemed unaware of our booking-despite my printed out paper copy. Eventually after an excessive wait we were shown to a room far from the main building. The room was pleasant, lovely big bed, fridge and large,although tired and crumbling in spots, bathroom. The water was unsafe to drink of course, so was there a bottle in the room to drink? No. It was about 2pm and the restaurant was closed. No option for snacks-although we followed the sign to the snack bar(it was closed and looked like it hadn't been used for months) we asked for water and was told it was available in the bar which opened late afternoon about 5-5:30.....so no drink offered on check in, like every other hotel did, no water in the room, even to buy. We had to drive into the main Street (10-15 min walk but it was 48 degrees and we were unsure where to go) to find a shop to buy water. We always use a steri pen to avoid bottled water, but the water had an unbearable chemical taste once sterilized. Water purchased and food found we went back for a swim. The pool was nice but in need of repairs, loose tiles, chips and mould. The staff were friendly, the bar man was the loveliest man. Overall, if a hotel is 4 star, I expect 4 star service. Sad that such a beautiful old hotel that was once so grand, but now has overgrown gardens and lawn, unkempt exterior and crumbling paths and pool.
Stayed 2 nights in Jul 2018
Response from Soumia on 2 Aug,2018
Thank you for staying with us. We appreciate your review!

6/10 Okay

M, Los Angeles

Disliked: Staff & service
Ficilities are old
Stayed 1 night in Jun 2018
Response from Soumia on 2 Aug,2018
Thank you for staying with us. We appreciate your review!

8/10 Good

Moshe J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Giulio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience, dirty and cold rooms, never again.
Stayed 1 night in Jan 2018

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karam Palace Indeed
Great place with great staff and beautiful grounds
Stayed 9 nights in Nov 2017

8/10 Good

Sosale, ware, UK

Liked: Staff & service, property conditions & facilities, room comfort
A decent hotel with excellent staff
We stayed for three nights in the hotel. Our room was comfortable and spacious. The garden and the pool areas were very beautiful and looked tidy. The oldish gentleman who was at the reception in the evenings was perhaps, one of the most courteous, efficient and polite people we have met. He made us feel very welcome. on the first day, we had our supper. The food was OK. We wouldn't say value for money. However, as one of us is a strict vegetarian, there was not much choice. We ordered vegetarian spaghetti from the a'la'carte menu. They took a long time to prepare this dish which turned out to be below average. Since there was a delay, the restaurant manager offered a bowl of soup and as only a small portion of the spaghetti was eaten, they did not charge. they were very polite and friendly. I wish we could say the same about the food. Breakfast spread is good. The table clothes had seen better days. At times one had to wait a while before the dishes were replenished in the buffet. Room and people : great! Food : average Location: very good Value for money: good Wi-Fi: only in the lobby and parts of restaurant despite the advertisement claiming wi-if in rooms

8/10 Good

Ma Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
A very good experience at Karam Palace. Beautiful grounds and nice relaxing environment.

2/10 Terrible

adam, casablanca

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and need refreshing
Hotel establishment seem to be runing without a manager, everything runing on its own Food service is unpredictable, buffet with flies and cold ain courses Hot fresh coffe is hard commodity in the restaurant, instead you may try warm yougurt All platters filled with one kind of croissant

6/10 Okay

Bob, Rancho Palos Verdes, CA

Liked: Staff & service
Crunchy on the outside...chewy in the middle
Note the Far Side reference in the title. My son and I stayed here. This place looks so cool on the outside. And, the inside is not too bad, but overall just a bit run down. Its like it was built in the hey day of the movie industry filming, but has slowly deteriorated. With that said, you get amazing value for the price. And, everything is clean. Pool is wonderful. Dinner buffet was good food. Breakfast buffet was dreadful (unless you like a variety of pasteries with great fruit juices). So, there you have it - some pros and some cons. But very good price and the staff is very nice.

4/10 Poor

Dave, Vejle, DK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks good from the outside but....
A good location, free self-parking, and front entrance are just about all the good features of this hotel. We stayed for two nights which turned out to be a surprise for the receptionist who could not find our reservation. Her colleague, instead of helping her, spent more time checking her own cellphone. Just like she did every time we passed the reception. Our room was OK in terms of size but furniture was strikingly old and in need of repair / modernization. The buffet breakfast was very poor. Morocco grown fruit and vegetable are so affordable in Morocco yet were disappointingly missing. The hotel is dependent on tourists coming in big groups by busses and staying overnight. Book another hotel if staying more than just one night. Some features / amenities listed on Expedia's website were missing in our room or hotel.

2/10 Terrible

Hannah, good

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is not working properly
Wifi and 3g does not working in the room. hôtesse is not trained well. breakfast is not good. overall, this is not good stay.

8/10 Good

Murat

Liked: Room comfort
Nice buffet for dinner
The hotel is good sleep one night on the way to Sahara.

8/10 Good

Serge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon rapport qualité prix. Secteur de la piscine très agréable.
Stayed 2 nights in May 2023
Response from Soumia on 21 Jul,2023
Merci

8/10 Good

Mahe

Stayed 1 night in May 2023

2/10 Terrible

Stephan

Stayed 1 night in Apr 2023

6/10 Okay

Rea

Travelled with family
Liked: Staff & service
ich war der einzige gast im ganzen hotell.da ich in der kalten jahreszeit reiste war das zimmer sehr kalt, aber es hatte genug decken. die reception öffnet erst um 12 uhr was das checkout erschwert. das personal war sehr freundlich.
Stayed 1 night in Feb 2021

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sympa . Nombreux groupes .
Très bon hotel vaste . Excellent acceuil.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel correct
Hotel correct, pas trop loin du centre de Ouarzazate a pied et de la zone du musee du cinema et la kasbah. Sejour en decembre donc peu de clients dans l hotel, calme et tranquilité au bord de la piscine. Petit dejeuner a eviter.
Stayed 1 night in Dec 2019
Response from Soumia on 17 Dec,2019
Merci d'avoir sejourner avec nous. Nous apprécions vos commentaires!

4/10 Poor

Vladimir

Travelled with family
Disliked: Staff & service
moyen
Hôtel ... qui a du avoir de très belles années ... le temps et le manque d’entretien sont venus dégrader l’hotel. Mais l’état général passe encore ... le vrai point négatif reste l’accueil et le manque d’intérêt du personnel face au client. Alors que le Maroc et la ville de Ouarzazate en particulier sont réputés pour leur qualité de réception des Touristes ... dans cet hôtel le client n’est pas après les besoins du personnel et leur tranquillité ... agent d’accueil en tête ... même les tarifs des services que propose l’hotel sont variables en fonction à qui nous demandons ...
Stayed 2 nights in Nov 2019
Response from Soumia on 17 Dec,2019
Merci d'avoir sejourner avec nous. Nous apprécions vos commentaires!

8/10 Good

Catherine

Liked: Cleanliness
Disliked: Property conditions & facilities
Tranquillité
Séjour reposant
Stayed 2 nights in Oct 2019
Response from Soumia on 17 Dec,2019
Merci d'avoir sejourner avec nous. Nous apprécions vos commentaires!

8/10 Good

louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beau séjour dans l'ensemble
Dans l'ensemble un bel hôtel avec un personnel très sympathique et accueillant. Chambre propre, cours de l'hôtel avec piscine très jolie avec jardin très fleuri et très beau. Chambre sombre, décoration ancienne à rénover, mais toutefois propre. Lits de confort modeste.
Stayed 2 nights in Oct 2019
Response from Soumia on 17 Dec,2019
Merci d'avoir sejourner avec nous. Nous apprécions vos commentaires!

4/10 Poor

Corine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très décevant déjà à notre arrivée elle nous a dit que notre réservation avait été annulé elle nous a dit que l’hôtel était complet et d’aller à l’hôtel ibis juste à côté il a fallu insisté et lui montrer que nous avions été débité ensuite le petit déjeuner rien de frais viennoiseries de la veille piscine sale etc j’allais tout le temps dans cet hôtel je n’y reviendrai plus
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ik vind de accommodatie slecht onderhouden te oud. En op de fotos was alles mooi !! Alles heeft onderhoud nodig of de fotos op de site aanpassen naar de huidig staat van de accommodatie !
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les jardins et l’environnement, personnel très à l’écoute et charmant.
Stayed 3 nights in Apr 2019
Response from Soumia on 3 May,2019
Merci beaucoup , nous apprecions votre commentaire.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
普通です。Wifi部屋で繋がらないのが痛恨。
夜中の到着にも関わらず、丁寧に対応いただきました。フロントデスクの方々は皆親切で丁寧でした。部屋も清潔に掃除されていました。ベッドのスプリングが弱くて腰が痛くなりました。Wifiが部屋で通じないのが一番不便でした。フロントに行かないとPC繋がらない・・・。それが一番不便でした。でもフロントの方が、電源が近くにある机のところを教えてくれました。あと冷蔵庫は空です。事前に水等を買っていかないと、夜困ります。プールは素敵でしたが、その日は寒くては入れませんでした。朝ご飯はXです。ヨーグルト、パン、６Pチーズみたいの、ゆで卵がとりあえずある程度です。中国や韓国の団体さん用のホテルのようで、朝ご飯たくさんの人に押されて大変でした。
Stayed 2 nights in Oct 2018

8/10 Good

tanimesse, toulouse

Liked: Cleanliness, staff & service, property conditions & facilities
BEL ETABLISSEMENT
bel hotel mais sans ascenseur les bungalows RC et 1er étage entourent une grande piscine au sein d un beau jardin bien entretenu salle petit dejeuner fermée à 8 H 30 rien d installé il a fallut attendre 1/2 la mise en place buffet continental
Stayed 1 night in Jun 2018

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bernard du Canada
Très agréable ,déplacement facile à pied,bon rapport qualité prix.resto à proximité.j’y retournerai.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A eviter
Hotel en à l'abandon , à déserter. Choisir un autre hotel
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPLENDIDE
Parfait a tous les égards. Certainement un des meilleurs de Ouarzazate. Accueil, chambres, petit-déjeuner, tout est remarquable. Une adresse à retenir.......
Stayed 1 night in Nov 2017

6/10 Okay

Hassan, Orleans

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hôtel proche aéroport et centre ,calme
Le séjour est satisfaisant . Le service de chambre est moyen. Ils ne serve pas de boissons dans les chambres d après la bar women , ni de repas en chambre. Bar fermer très souvent , rien avant 16h Mais la gentillesse du personnel fait oublier ces petits désagréments. Surtout Saleh et Mourad .

8/10 Good

Hajji, Ede

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
leuk hotel vriendelijke personeel.
mooi gelegen. makkelijk te vinden. open en vriendelijke personeel. leuk gids.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable.Reposant.Propre . Bon accueil.
De passage à Ouarzazate pour 2 nuits...apres une longue route et pour le travail....Correspondait à ce que nous cherchions pour nous reposer . Personnel souriant et très attentionné ...surtout au bar près de la piscine....La musique était en trop pour nous!

8/10 Good

Hicham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Palle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Prachtig gelegen bekend van de Touareg rally
Zeer mooi en goed hotel met westerse normering Is goed uitgerust voor grote groepen

6/10 Okay

Andrea, Torino

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Discreto albergo a 4 stelle.
Albergo bello e ben tenuto nelle parti comuni, decisamente deludenti le camere che risultano essere modeste e con alcuni dettagli non funzionanti ma soprattutto non all'altezza di una struttura a 4 stelle. Personale gentile ma scarsamente preparato.

6/10 Okay

CURRYMAN

Liked: Staff & service
Disliked: Property conditions & facilities
共用部は豪華な大手ホテル
中庭を中心に共用スペースはとにかく豪華！分かりやすい場所にあり24時間体制で人がいるため深夜のチェックインもOK。ただし部屋は古く、寝るだけの利用がいいと思います。

8/10 Good

dominique, drancy 93700 france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trés bon rapport qualité/prix
BON RAPPORT QUAITE/PRIX

6/10 Okay

dominique, drancy

Liked: Room comfort
accueil sympathique et chambre très correcte
nous avons passé une semaine à ouarzazate pour voir des amis et la famille