Padilla Holiday Rentals

"Our stay at Peńon hotel was absolutely fantastic! It was so clean and one of the top hotels I've experienced in Cali. Can't wait to come back for sure!"

"All meals were excellent. Staff was tremendously attentive. Room is spacious and courtyard is beautiful."

"The A/C was broken in my room, I have to wait to Fidel the A/C"

"Breakfast was fine , room wasn’t ready for check in at 3:00 pm . It Eventually was ready around 3:20 however we have n been travelling since 03:00 am the day before and we were desperate to get somewhere to rest. We chose this hotel for the location and convenience as it’s near to many amenities . Area a a bit loud as there was a trans convention where they were discussing their issues and it was heard all over the lobby and restaurant area through the loud speaker . One manager told us the convention gets loud and that he was sorry if any guests were disturbed by the noise . "

"Room service was great "

"Amazing stay!"

"Great staff. Perfect pool. Bar and burger was outstanding. "

"We expected to have a good experience since the place has several positive reviews. However, what we experienced was completely disappointing. On the first night, the room we booked for my mom and her husband had a serious issue with the air conditioning. During the night, it started leaking so badly that it felt like it was raining inside the room, which was very uncomfortable and alarming. When we reported it at the front desk, the staff member was kind, apologized, and told us that if we came back, we would receive an “excellent discount” and that the experience would be different. We decided to give them a second chance, but unfortunately, that was not the case. The so-called discount turned out to be minimal (around $10), and when I compared prices on Expedia, I found cheaper rates even without that “offer,” so there was really no compensation at all. Additionally, we were initially assigned the same room from the previous day, which had not been cleaned. We had to go back to the front desk again to request a different room. In the new room, we encountered more issues: there were no towels, no soap, no shampoo, and although the air conditioning turned on, it did not cool. Overall, the customer service was poor, and our experience as tourists was very negative. We do not recommend this place, as it does not meet basic standards of quality or service."

"How great the staff and rooms are"