Hotels near Palace Arts Center Theatre

"Room was clean but the lamps didn’t work "

"I was told upon check-in that there was construction going on in the area of our room. If I would have been notified in advance, I would have stayed at a different hotel. It was very loud until about 6pm. The executive suite was really basic. The room was very noisy at night. We could hear the squeaking of the elevator cables and gears all night long. The construction work started up about 9am the following morning, so it was a very noisy stay the entire time. The staff was very courteous though. It was a horrible experience for our first time."

"It is an older property but the staff make the difference. At the price point very good value. The staff were all very professional and extremely friendly and helpful. "

"Staff was very helpful and friendly "

"Walking distance from Grapevine Mills shopping center!!"

"Conveniently close to the airport. Is rated > 8 on Trip Advisor, but our stay was more of a 5.5. The pool (which was a main draw) was not working and full of dirt. The quality of the rooms was poor. I also chose it for the airport shuttle, but was not able to be connected to an actual person to schedule a pickup from the airport. When I called, it directed me to a customer service robot. When I asked the robot for the phone number for the front desk, it gave me a number that went to voicemail. I ended up spending $30 on an uber to the hotel, when I chose it specifically because of the airport shuttle. "

"Staff was extremely nice and helpful."

"Friendly staff. Very clean rooms and I didnt see not 1 roach."

"I stayed at Embassy Suites by Hilton DFW North with my family and checked in on March 14, and unfortunately our experience was very disappointing. First, the staff at the front desk did not seem very friendly or welcoming. The overall service felt cold and unhelpful from the moment we arrived. One of our biggest frustrations was that our third room was still not ready even an hour after the official check-in time, which caused unnecessary delays for our family. Another issue was the parking fee. We were charged $20 per day just to park at the hotel, which I find ridiculous, especially for guests already staying at the property. The room itself also had several problems. There was a noticeable hole in the wall, which made the room feel poorly maintained. In addition, the lighting throughout the room was very dim, making it uncomfortable and inconvenient. We also found a bug crawling near the bed. On the second night, my daughter’s room key suddenly stopped working. When we went to the front desk, the staff said they didn’t know why the room had been removed from our account. Because of this issue, they couldn’t leave the room together to go to breakfast since their keys would not work. It was very frustrating and inconvenient. Overall, between the unfriendly staff, delayed room availability, unexpected parking fees, and the condition of the room, this stay was far below what we expected. I am very disappointed with this experience and will not be returning to this hotel a"