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Reviews of Hotel Villa Esperia

3 out of 5
Hotel Villa Esperia
Viale Margherita di Savoia 53, Palermo, PA

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 79 reviews" "
Rating 8 - Good. 36 out of 79 reviews" "
Rating 6 - Okay. 18 out of 79 reviews" "
Rating 4 - Poor. 5 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Patryk

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and kind. Area outside hotel was nice and clean. Room and specially bathroom need general renovation. Disgusting mold and limescale on shower and sink. Room was very dark and we had the worst bed in our life, so squeaky. Overpriced for what you get.
Stayed 3 nights in Aug 2022

4/10 Poor

Judit

Liked: Cleanliness
Disliked: Staff & service
They are using a different hotel's photos!!
There are 62 photos of a completely different Hotel here. The hotel you see on the photos(swimming pool, modern bathroom, sun terrace, restaurant) belong to Hotel Villa Esperia in Taormina, not in Hotel Villa Esperia in Palermo(Mondello). This hotel is completely different. And not in a good way I'm afraid. It is an old converted villa where everything echoes, dated rooms, uncomfortable mattress, old bathrooms. There is no restaurant on site, and the nearest one is quite a walk away. Danile at reception was fantastic. But I spent a long time trying to explain to an elderly gentleman at reception who only spoke Italian, that the photos don't belong to them and surely they should be aware and change these immediately. This review is written 1 week after my stay, and they still have the incorrect photos up, so I am convinced they are fully aware of scamming people. I stayed one night only and got my money back for the rest, from hotels.com. This hotel was pointing fingers at the agent and took no responsibility for their actions. I am disappointed and hopefully hotels.com will take actions to ensure the hotel corrects this mistake.
Stayed 3 nights in May 2022
Response from VINCE on 14 May,2022
Dear customer, we are very sorry about what happened, unfortunately it is not our fault, Google has mixed the photos of our hotel with the Hotel Villa Esperia in Taormina, unfortunately we have the same name. We have reported the problem to Google and they have told us that they are taking action but the problem still exists. It is not in our policy to make fun of tourists as we live by this and have been operating in the sector for about 30 years. We apologized to you for what happened and we will do it again, I hope that the solution to this mistake is near. As for the restaurant, this season we have not opened as a restaurant, given the severe crisis that has hit our sector due to Covid, but a 5-minute walk from the hotel there is a bar that does catering and a pizza restaurant. . We are still sorry that she was not happy, we hope to be able to fix it in the future

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good service
Stayed 1 night in Feb 2020
Response from The Staff. on 5 Mar,2020
Thanks for your review at the Hotel Villa Esperia Mondello.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staffs, lovely hotel !! I'd like to re visit again :-)
Stayed 4 nights in Jan 2020
Response from The Staff. on 5 Mar,2020
Thanks from our staff. We look forward to seeing you in the future for a new stay at the Hotel Villa Esperia Mondello.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Ka Wai carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
Comfortable stay and located at a not touristy area. And it’s only few mins walk to the beach. It is good for vacation.
Stayed 1 night in Oct 2019

6/10 Okay

anne

Liked: Cleanliness, staff & service
Clean but old hotel.Was lerfectly fine for 2 night stay.
Stayed 2 nights in Sep 2018
Response from Valeria on 7 Oct,2018
Thank you.

6/10 Okay

rosie, steeple bumpstead

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Room was too small for 4 people...
This Hotel is very clean, no parking available so we had to double park and keep checking to see if a space became available.... staff were friendly on arrival but not very helpful on checkout... room was very small for 4 people...
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and lovely rooms
We stayed in a superior room which had fantastic views of etna and very modern bathrooms. Everything was exceptional except for the breakfast which could be slightly improved
Stayed 1 night in Jun 2017
Response from Villa Esperia on 1 Jul,2017
good morning, Thank you for your review, but are we sure it was in our hotel and not in Taormina? We are in Mondello and the ethno is not seen.

8/10 Good

Tina, Koper

Liked: Cleanliness, staff & service
Cute 3* hotel, but without parking!

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Charles and Ann, Dorset UK

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel and locality review
The Hotel was looking a little tired, the parking facilities were non existent.The shuttters kept us awake at night when windy, there was no way of locking them to the wall.They had no Brandy in the bar. We experienced difficulty with the Sky TV system. Overall We were not pleased at all with the 4 star rating of this Hotel.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Difficult to find on our own.
Our room phone didn't work. we were put in an annex off the main hotel, lots of steps and difficulty with door lock. We had a 5am wake up due to our early departure but the restaurant didn't open until 8pm and there were no restaurants in the vicinity.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Nice rooms and breakfast, uncomfortable atmosphere
The hotel is a nice villa-style building, with a charming entrance and elegant interiors (if not slightly in need of an update). Mondello beach is beautiful and just down the road. The area, however, is mainly residential, surrounded by unlit streets in the evening, and quite a lengthy walk away from any restaurants. Rooms are basic, there was not a mini-fridge and it was small, the lift was extremely old and noisy, wakin us up each morning. Breakfast was very wide and varied, with excellent coffee, but on the day we didn't arrive first everything was gone and not replaced, the breakfast waiter was unwelcoming and did not greet us back. The general atmosphere in the hotel was often slightly uncomfortable and a bit too intense for us, the hotel is small and it felt deserted. This is not to say all the staff were rude, a couple were very polite and one even lent us wine glasses to take to the beach for a picnic one evening.There was nothing particularly wrong with the hotel, the staff could have just been more professional and friendlier. Definitely good for a short stay in Mondello.

2/10 Terrible

Rocco, Ottawa, ontario, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disillusioned
Arrived at the hotel, no mention that Internet was down due to storm. No internet no Wi-Fi. Two single bed put together for a double (queen size). Blanket had smokes holes. No soap in the shower. No fridge in room but provided water bottles by going to front desk. Elevator broke down at about nine pm., but was fixed within a short time frame. Could not make telephone call to airline in Rome, we had to go down at the front desk to use their front desk phone. In the morning, the front desk had internet but still no Wi-Fi in the room. Breakfast in the morning, nothing to rave about.

6/10 Okay

Verified traveller

Liked: Cleanliness
Mondello/ Palermo
Hotel was okay. Some staff was helpful some not so. Not many restaurants for much to do in the area except for the crowded beach.

8/10 Good

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Mondello
Really nice elegant hotel in Mondello just outside Palermo. Staff were extremely friendly & polite. Area is very nice. Will stay there again.

6/10 Okay

cinar, sweden

Liked: Cleanliness, property conditions & facilities, room comfort
so so
chose that hotel cuz it was the only hotel which has free wifi and free parking nearby the beach. well there was no wifi either parking facility of the hotel. typical italian no english at all! the rest was fine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Hannah, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel next to the beach
From the moment we arrived at the hotel we were made welcome and all our needs were attended to. The staff were all polite, friendly and accommodating, despite our inability to speak Italian! We arrived before check in time, but were allowed to leave our suitcases at the hotel whilst we explored the local area. When we came back our bags had already been taken to our room for us and everything went smoothly. The room was spacious, comfortable and clean. We were provided with more than enough space for hanging and putting away clothes, a lovely bathroom with a powerful shower and a delightfully comfortable bed. We slept well every night as the room was cool and the area was very quiet and peaceful. We ate in the hotel restaurant two of the nights that we stayed, and were impressed with the level of service and quality of food. The hotel overall had a relaxed, friendly atmosphere and I would recommend it highly for anyone who wants to escape reality in beautiful Sicily.

10/10 Excellent

Diane Gioia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Even though hotel Villa Esperia has 2 stars, for me, it was a 5 star experience. The hotel and staff exceeded my expectations. The room was clean and spacious while staff were attentive and pleasant. The food was exceptional and dinner was the best meal I had during my 10 day stay in Sicily. I highly recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money
Nice big room and terrace for drinks. Friendly staff and reasonable prices.

6/10 Okay

Mauro

Travelled with family
Liked: Staff & service
L’hotel è visibilmente datato e mal tenuto, oltre che rumoroso in quanto situato su una via ad alto scorrimento. Gode di una posizione comodissima per raggiungere velocemente e a piedi la bellissima spiaggia di Mondello ma non possiede un parcheggio, neanche a pagamento. Il personale è estremamente gentile e cortese e ha molto a cuore la soddisfazione del cliente. Non è assolutamente consigliato per ospiti esigenti.
Stayed 6 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice and typical Italian style. Cosy hotel with good service. The breakfast was ok, a lot of cakes. Good location near the beach.
Stayed 3 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Le personnel est sympathique et l'hôtel est à quelques minutes à pied de la plage. Par contre l'état l'état
Stayed 3 nights in May 2022

6/10 Okay

Maurizio

Liked: Staff & service, amenities
Stayed 1 night in Apr 2022

8/10 Good

sabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches, aufmerksames Personal. War Anf. Januar da.... nicht die Saison für Mondello😊 doch ich würde mich auch im Sommer wohlfühlen hier. Nahe am Strand, leicht erreichbar.... Gute Adresse 👍
Stayed 2 nights in Jan 2022

8/10 Good

Paolo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien placé et agréable
Stayed 9 nights in Jul 2021
Response from Hotel Villa Esperia on 31 Jul,2021
Merci

6/10 Okay

Alessandro

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jul 2021

10/10 Excellent

Ina

Stayed 7 nights in Jul 2021

6/10 Okay

Mai

Liked: Cleanliness, staff & service
senteal i Mondello idyllisk men slitt
litt slitt. utenfor rom ventilasjonsanlegg som bråket. vaskedame som låste seg inn på rommet før 07.00 som er uhørt. frokost bare noen kaker og syltetøy null pålegg og juice maskin smakte mugg. hyggelig betjening i resepsjon og sentralt men ikke særlig verd prisen
Stayed 1 night in Oct 2020
Response from Hotel Villa Esperia Mondello - Staff on 27 Oct,2020
Vi beklager hvis ditt opphold på hotellet ikke var veldig velkommen. Litt slitt egentlig ikke, den har definitivt en jugendstil. Vi vil sjekke ventilasjonssystemet til rommet du brukte, husholdersken lager aldri rommene før 9 for resten av gjestene. Frokost er vanligvis mer variert, for ytterligere forespørsler var det tilstrekkelig å informere restaurantpersonalet. Tusen takk for kommentaren hyggelig betjening i resepsjon og sentralt, de gjør alltid sitt ytterste for å hjelpe gjestene. Vi håper å se deg igjen for ditt neste opphold for å avhjelpe det som ikke var til din smak. Takk skal du ha!

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Hotel Villa Esperia Mondello - Staff on 27 Oct,2020
Grazie del suo voto 4/5!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Villa Esperia Mondello - Staff on 27 Oct,2020
Grazie per il suo voto 8/10!

10/10 Excellent

Paqui, Isernia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegante struttura, accogliente sin dal vialetto di ingresso, con verde ben curato. Relativamente vicino agli stabilimenti balneari di Mondello. Personale cortese e molto attento alle prescrizioni anti-Covid. Colazione continentale ricca e varia. Unico neo, la larga strada trafficatissima su cui affaccia l'ingresso.
Stayed 1 night in Jul 2020
Response from Hotel Villa Esperia Mondello - Staff on 27 Oct,2020
Ci dispiace se la strada è risultata trafficata, a ferragosto può succedere. Grazie per i graditi commenti e per il 5/5! Vi aspettiamo per il vostro prossimo soggiorno all'Hotel Villa Esperia Mondello.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spaventoso
Pessimo! Appena arrivati il proprietario, dicendo di non vedere la prenotazione, voleva darci una camera più costosa facendoci pagare la differenza. Dopo esserci rifiutati, ci ha dato una camera diversa da quella prenotata, in una dependance, in pessime condizioni; il bagno vecchio e sporco e con residui di feci. Dopo avergli fatto notare le condizioni della camera, ci ha subito spostati in un’altra, migliore, ma sempre con grandi problemi di pulizia. Inoltre ha sottolineato più volte che se avessimo prenotato direttamente, senza affidarci a prenotazioni online, avrebbe fatto un prezzo migliore in quanto a lui viene scalata una parte! In poche parole voleva la differenza in soldi, in quanto a lui viene presa una percentuale , altrimenti ti viene data una camera pessima!!
Stayed 1 night in Sep 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno indimenticabile
Esperienza positiva. Camera spaziosa e pulita. Personale cortese e disponibile...da ritornarci sicuramente.
Stayed 2 nights in Aug 2019

8/10 Good

Antonella, Avola

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo hotel, personale gentile, belle camere. Unica pecca troppo freddo nel bagno
Stayed 1 night in Dec 2018

8/10 Good

antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Valeria on 29 Oct,2018
grazie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In der Nähe des schönsten Strands von Palermo
Das Hotel befindet sich in unmittelbarer Nähe (5min) zum Strand von Mondello, der schönste Strand von Palermo. Ich hatte ein kleines Einzelzimmer und nur das Badezimmer war renoviert. Ich hatte mich aber trotzdem sehr wohl gefühlt. Das Personal ist sehr professionell und freundlich. Das Frühstücksangebot ist für ital. Verhältnisse gut. Ich würde das Hotel bestimmt weiterempfehlen...
Stayed 1 night in Sep 2018
Response from Valeria on 23 Sept,2018
Vielen Dank für Ihre Bewertung, bis zum nächsten Mal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto carino e su via strategica
La struttura è molto bella. Le stanze potrebbero essere un po' ammodernate. Nel complesso un posto davvero gradevole a duecento metri dal mare e di fronte ad un parchetto ben curato. Lungo la strada, per andare a Mondello (140 metri dall'hotel), c'è il bar Alba, famoso per la pasticceria e rosticceria. Da provare.
Stayed 1 night in Sep 2018
Response from Valeria on 20 Sept,2018
Grazie per la sua recensione.

6/10 Okay

Verified traveller

Hotel in buone condizioni.,vicinanza dagli stabilimenti balneari circa 300 metri a piedi. comodissimi.. Colazione buona ed abbondante.
Stayed 6 nights in Sep 2018
Response from Valeria on 20 Sept,2018
Grazie per la sua recensione

6/10 Okay

gabriella, ferrara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo delizioso personale gentile lo consiglio
Albergo delizioso ricca colazione ottima pulizia personale gentilissimo. Lo consiglio
Stayed 1 night in Sep 2018
Response from Valeria on 19 Sept,2018
Grazie mille per la sua recensione, alla prossima :)

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel luxueux
Hôtel dans un belle villa bourgeoise proche de la plage. Restaurant avec une belle carte - prestations haut de gamme
Stayed 1 night in May 2018
Response from Valeria on 13 Jul,2018
Merci beaucoup.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Albergo carino ricavato da una vecchia villa Liberty in puro stile Mondello. Infissi poco agevoli, mal montati, colazione scarsissima ( fette biscottate e torta del Mulino Bianco e nulla per vegani/celiaci), risotrante chiuso. Per il resto pulito, abbastanza silenzioso nonostante sulla strada, ragionevolmente vicino al mare, ma il servizio spiaggia non e' assolutamnete incluso. Bel cortiletto interno, interessanti le camere esterne che pero' non ho visto dal di fuori
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comodo e confortevole hotel nei pressi della spiaggia e in collegamento con la città.
Stayed 3 nights in Nov 2017
Response from valeria on 30 Nov,2017
Grazie per la sua recensione. A presto!!

8/10 Good

doris

Carino Buona locazione
Manca cassa sicurezza in stanza, molto rumore tra stanze muri sottili, colazione con caffè bassa qualita.
Stayed 4 nights in Aug 2017
buonasera, ci dispiace leggere le sue lamentele, e mi dispiace anche non le abbia fatte presente qui per poter trovare una soluzione. speriamo di rivederci per poter recuperare. saluti

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
grazie

8/10 Good

Omar, Modena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comodo albergo con spiaggia a due passi
ho soggiornato soltanto una notte. ero di passaggio con amici per un viaggio on the road. albergo in un palazzo un pò datato ma pulito, bagno grande, personale disponibile e gradevole. collegato internamente con una pizzeria dove la pizza è ottima
Stayed 1 night in Sep 2017
Response from valeria on 26 Nov,2017
grazie per la sua recensione. speriamo di rivedervi presto:)