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"They had to move my room twice first when I got there in the afternoon the DJ was so loud they put me down one corridor in the dark and then the same night a wedding party came and was super loud through the whole complex and they had to move me at 11 o’clock at night to the other side of the hotel They locked me out twice to my room. I had to go to the front desk and get re-keyed unfriendly staff not very organized. I wouldn’t recommend it to somebody who doesn’t party or doesn’t like chaos. "

"Everything was fabulous "

"Lovely!"

"We stayed 8 days with elderly parents (walker + wheelchair) and had a shockingly poor experience. The resort felt empty despite being “full,” and we were placed in a far building not suitable for mobility needs. Our “upgrade” overlooked a parking lot and active construction. The adjoining doors were stuck shut due to extreme dirt buildup — housekeeping had to repeatedly get more supplies just to clean it enough to open. Issues were constant: broken or ineffective AC, missing or non-working phones, bathroom doors that wouldn’t close or reopen, unsafe showers flooding floors, broken safe, and even a patio that sank underfoot. After being moved rooms, problems continued. The toilet wouldn’t flush unless we manually added water. Housekeeping came only 3 times in 8 days, often leaving no towels or supplies. Requests for basics took hours or never arrived. Food service was frustrating: long waits, wrong orders, and poor service. “Free breakfast vouchers” weren’t worth the hassle. The pool felt unclean, and loud parties disrupted sleep with little security response. We’ve stayed here 6 times and hosted conferences — heartbreaking to see the decline. I wouldn’t host a monkey poo fight here. Stay somewhere else."

"The pool and slide were amazing. The suite was spacious and it was lovely to have a kitchen and balcony. The staff were super responsive and helpful. The lifeguards did an amazing job keeping the kids safe, especially Claire. The only thing I can say that’s constructive feedback is that there are not nearly enough lounge chairs at the pool. Guests are lined up at 8am when it opens and line 90% of the chairs with towels/belongings by 8:15am. If you come to the pool at 9, there’s nowhere to put your things. We had to take cafe chairs to just have a spot for our things, other than leaving them the ground. Once we figured out what we had to do, we also got in line at 8am to get a chair but I really wish we didn’t have to do that while on vacation. I love lazy mornings but realize that’s not possible here. Other than this, we were very happy at this resort. We will definitely be coming back! "

"Rooms were clean with updated furniture. Bathroom needs renovated. AC very loud and did not keep room temp consistent. Room smelled musty."

"Great location and hotel. Some construction was happening that made it a little less convenient than normal, but I imagine it will be a 5 star review once completed. I’d stay here again"

"So much potential! Awesome vibe and staff. Great pool and view but the purple carpet needs to go! Cleanliness of rooms was fine but the carpet makes everything look run down and dirty. Staff was awesome and overall a really fun stay!!"

"Making up the room was a constant problem Stayed five nights, and only twice did get new towels. This was after telling the front desk we wanted clean towels each day. Location was excellent."