Ratings based on 50 verified reviews
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia-verified reviews
by a verified traveller from Uk
Posted 28 Dec, 2018
Great hotel! V attentive & welcoming staff. Loved our stay
Comment from Hotel Management
29 Dec, 2018 by THE VIEW Lugano, Hotel Management
Dear Dee,
thank you very much for taking the time to write your amazing review.
We are extremely glad that you enjoyed your stay under all aspects. Guest satisfaction is the most important result for us.
We hope to have the opportunity to welcome you back in the near future for another unforgettable experience.
With our best regards,
THE VIEW Lugano
by a verified traveller
Posted 12 Dec, 2018
Comment from Hotel Management
13 Dec, 2018 by THE VIEW Lugano, Hotel Management
Thank you very much for choosing us. We work hard to make our guests happy, guest satisfaction is the most important result for us. We extremely appreciate your review.
With our kindest regards.
by a verified traveller
Posted 8 Dec, 2018
Comment from Hotel Management
13 Dec, 2018 by THE VIEW Lugano, Hotel Management
Thank you very much for staying with us. We work hard to make our guests satisfied and happy. We extremely appreciate your feedback.
With our best regards.
by a verified traveller
My room needed maintenance
Posted 21 Oct, 2018 on HotelsVery good
Comment from Hotel Management
22 Oct, 2018 by TVLang, Hotel Management
Dear Guest,
really thank you for taking the time to review us on Expedia, we really apreciate you chose our Hotel for your stay in Lugano. We hope to welcome you back soon to give you the possibility to feel in a comfortable room with all the amenities needed.
Regards
THE VIEW Lugano
by a verified traveller
Posted 28 Sep, 2018 on Hotels
Comment from Hotel Management
16 Oct, 2018 by THE VIEW Lugano , Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by a verified traveller
Posted 26 Sep, 2018 on Hotels
Excellent Service
Comment from Hotel Management
16 Oct, 2018 by The View Team, Hotel Management
Dear Guest,
we apreciate the time spent to review us and our service! THE VIEW Lugano Team really thank you.
by a verified traveller
Beautiful hotel with beautiful view
Posted 1 Sep, 2018 on HotelsAmazing hotel. Very moden in every bit of it. They operate a new concept of having no lobby. A person in charge will wait for you and escort you to the suite with an ipad and attend to your every need. The view from the suite is astonishing - really beautiful. The hotel is all about attention to details to achieve total luxury. The only downside is that the hotel was too hot. The suite was too hot, we called the hotel a few times to check the AC and they told us that this is it. This is the maximum that the AC can perform and that it is programmed to be only 3 degrees lower than outside temperature. So, if it is 29 degrees outside, the temperature inside the suite will be 26! It didn’t make sense! Other than that, the hotel is great.
Comment from Hotel Management
6 Sep, 2018 by FO, Hotel Management
Dear Anonymous, thank you first of all for staying with us and moreover for taking time giving us your detailed feedback. We are really glad that you have enjoyed the details and procedure of the check-in in room, as well as the service of our personnel. We are sorry about the inconvenience the air conditioner has created during your stay. We hope to welcome you back for an improved service. Best regards, THE VIEW Lugano
by a verified traveller
Nice hotel
Posted 21 Aug, 2018 on HotelsFriendly staff and good transportation options provided from the hotel
Comment from Hotel Management
23 Aug, 2018 by F.O. , Hotel Management
Dear Mohammad, thank you for staying at THE VIEW Lugano and for taking time giving us your feedback. We are really glad that you were able to enjoy your stay to the fullest, and our facilities and service of the staff members contributed to it. We hope to welcome you back for another unforgettable stay. Best regards, THE VIEW Lugano
by a verified traveller from Abu Dhabi
Posted 12 Aug, 2018
Pleasant view overlooking lake lugano. Convenient smart car short ride to the lake side.
Comment from Hotel Management
16 Aug, 2018 by F.O, Hotel Management
Dear anh, thank you for staying at THE VIEW Lugano and for taking time sharing your wonderful feedback. We are really glad that you have enjoyed the magnificent view over the Lugano lake, as well as our complimentary electrical Smart car service. We hope to welcome you back for another unforgettable stay. Best regards, THE VIEW Lugano
by a verified traveller
Posted 10 Aug, 2018 on Hotels
Comment from Hotel Management
11 Aug, 2018 by F.O., Hotel Management
Dear Anonymous, thank you for staying with us at THE VIEW Lugano, we hope to welcome you back in the near future. Best regards
