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Reviews of Hôtel de Nell

5 out of 5
Hôtel de Nell
7-9 Rue Du Conservatoire, Paris, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 368 out of 515 reviews" "
Rating 8 - Good. 102 out of 515 reviews" "
Rating 6 - Okay. 29 out of 515 reviews" "
Rating 4 - Poor. 7 out of 515 reviews" "
Rating 2 - Terrible. 9 out of 515 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and an amazing stay. The hotel is in a great area close to several things. The staff are very accommodating and helpful. This was my first time in Paris and I felt very comfortable here. Highly recommend to everyone!
Stayed 5 nights in Apr 2024

10/10 Excellent

John Anthony de St

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hôtel de Nell for 9 nights. We have been to Paris a lot over the years but it’s our first time staying in this hotel. Staff at reception are always attentive and kind, specially a lady with long dark hair whose name we didn’t ask but who was there to greet us almost every single day and helped us reorganize a restaurant reservation for my husband’s Birthday. The room is modern, clean and airy; they offer a mini fridge, a Nespresso Coffee maker and a kettle both with complimentary coffee pods and tea bags. Upon arrival you will get a welcome Madeleine and a scone and a compliment bottle of water (any extra bottles will be charged). You also get a nice robe and slippers (there is a Spa on the ground level), hairdryer and umbrellas but no iron, although they do offer a laundry service. Towels and sheets were always fresh and clean and the toiletries smelled great ( note they have shampoo but no conditioner). My only comments regarding things that can be improved are: The bathroom sink is nice and modern but it will splash your clothes every time you use it, we concluded that the reason is that the faucet is too big for the sink, I think it’s a design problem. There is a single recessed floor light for the shower area making it impossible to see when using a razor or trying to figure out how the shower works! Breakfast was nice but we found cheaper options literally 5 minutes away. Lots of great restaurants nearby and close to the Metro. Would definitely stay again!
Stayed 8 nights in Mar 2024
Response from Front desk Nell hotel. on 15 Apr,2024
Thank you so much for taking the time to share your detailed feedback about your recent stay at Hôtel de Nell. We are thrilled to hear that you enjoyed your 9-night stay with us and that our attentive and kind staff were always here for you. It's wonderful to know that we were able to assist you in reorganizing your restaurant reservation for your husband's Birthday.We are glad that you found our rooms to be modern, clean, and well-equipped. We are pleased that you appreciated the welcome Madeleine, scone, and complimentary bottle of water upon arrival, as well as the provision of a robe, slippers, hairdryer, and umbrellas. Our team strives to ensure that every guest feels welcomed and comfortable during their stay.We appreciate your constructive feedback regarding areas for improvement. Your observation about the bathroom sink is duly noted, and we will certainly look into addressing the design issue to minimize splashing. Additionally, we apologize for any inconvenience caused by the lighting in the shower area and will explore ways to enhance visibility for our guests' convenience.Thank you for highlighting our convenient location near great restaurants and the Metro. We are delighted to hear that you would definitely stay with us again, and we look forward to welcoming you back on your next visit to Paris. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know. Wishing you safe travels ahead!Regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly, Jennie who checked us in helped with all our questions and was very accommodating.
Response from Hotel de Nell on 15 Apr,2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff, especially Jennie, to be very nice, friendly, and accommodating during your stay. Providing excellent service and assistance to our guests is always our top priority, and we're glad to know that Jennie went above and beyond to ensure your questions were answered and your needs were met. We'll be sure to pass along your kind words to Jennie and the rest of our team. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. Warm regards

2/10 Terrible

Laura

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms have inconvenient designs / arrangements. Also, I booked this room through Expedia, specifically to include breakfast. When I arrived, the hotel said breakfast was not included, and would cost 29 euros per guest each morning. Very disappointing.
Stayed 3 nights in Feb 2024
Response from The Front Desk Team at Hôtel de Nell on 15 Apr,2024
Thank you very much for sharing your delightful experience with us! We are thrilled to hear that your stay was nice, and memorable, especially as you celebrated your wedding anniversary with us. It's wonderful to know that our friendly staff, and relaxing ambiance met your expectations. Your kind words mean a lot to us, and we are grateful for the opportunity to be part of such a special occasion. We hope to welcome you back for many more stays in the future. If there's anything we can do to make your next visit even more special, please do not hesitate to let us know. Warm regards,

10/10 Excellent

Rachael

Stayed 2 nights in Feb 2024

10/10 Excellent

Cyrille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Large, stylish and comfortable room. Quiet and intimate common spaces. Excellent breakfast and very convenient location. Warmly recommended.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Fantine on 15 Jan,2024
Dear guest, we would like to thank you for your note and are delighted to hear that you enjoyed your stay with us. We hope to see you soon in our hotel.

10/10 Excellent

Geng

Stayed 7 nights in Dec 2023
Response from Fantine on 12 Jan,2024
Bonjour Geng! We would like to thank you for your note and are delighted to hear that you enjoyed your stay with us. We hope to see you soon in our hotel!

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fantine on 12 Jan,2024
Dear David, thank you very much for your note and we are happy to know that you enjoyed your experience with us. We look forward to welcoming you soon at Hotel de Nell.

10/10 Excellent

YUTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fantine on 28 Dec,2023
Bonjour Yuta! We would like to thank you for your note and are delighted to know that you enjoyed your stay with us. We hope to see you soon in our hotel!

10/10 Excellent

Dann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fantine on 18 Dec,2023
Dear Dann, we would like to thank you for your note and are delighted to hear that you enjoyed your stay with us. We hope to see you soon in our hotel!

10/10 Excellent

Stephanie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
a million stars. the staff is so friendly and the pictures don’t to it justice to how lush of a stay this is. i’ll only stay here when i visit paris
Stayed 4 nights in Dec 2023
Response from Fantine on 18 Dec,2023
Bonjour Stephanie! Thank you very much for taking the time to let us know about your experience at our hotel. We are delighted to read that you enjoyed your stay with us. We will be happy to welcome you back for your future stays in Paris!

10/10 Excellent

Jonathan Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean, amenities were very nice. Staff was kind, courteous and attentive. Area around the hotel is near tourist attractions as well as public transportation, eating and shopping. It seemed like everything was a 20 minute walk or closer
Stayed 4 nights in Dec 2023
Response from Fantine on 18 Dec,2023
Bonjour Jonathan Chris, thank you for taking the time to let us know about your experience at our hotel. We are very hapy to read that you enjoyed your stay with us. It is important for us to be attentive to our guests' needs. We look forward to welcoming you back soon.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Excellent hotel in a great area. Incredibly helpful staff.
Stayed 5 nights in Nov 2023
Response from Fantine on 30 Nov,2023
Bonjour Rob, thank you for taking the time to let us know about your experience at our hotel. We are delighted to read that you enjoyed your stay with us. We were happy to answer your questions and help you during your stay. We look forward to welcoming you back soon!

6/10 Okay

Pauline

It was kind of out of the way. We were charged a mini bar charge even though we told them we didn’t use it.
Stayed 5 nights in Nov 2023
Response from Fantine on 30 Nov,2023
Dear Pauline, we are sorry to learn that your stay with us did not meet your expectations. Please, do not hesitate to contact us by email so that we can discuss this subject together. We look forward to welcoming you back so we can give you a completely different impression of our establishment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Fantine on 18 Nov,2023
Dear client,thank you very much for your note and we are happy to know that you enjoyed your experience with us. We look forward to welcoming you soon at Hotel de Nell!

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from Fantine on 13 Nov,2023
Dear Heather, thank you very much for your note and we are happy to know that you enjoyed your experience with us. We look forward to welcoming you soon at Hotel de Nell!

6/10 Okay

gilles

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel
Nice hotel I have being staying there for a long time I think it just did not aged well Great location Ok service No more restaurant at night sad
Stayed 4 nights in Oct 2023
Response from Fantine on 30 Nov,2023
Dear Gilles, thank you for sharing your impressions with us and we are sorry to learn that you impressions did not meet your expectations. We take note of your comment in order to improve our service and sincerely apologize for any inconvenience caused. We have notified the relevant teams to ensure that this does not happen again. Nevertheless, we hope to be able to welcome you back to our hotel and give you a completely different impression of our establishment.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!
Stayed 3 nights in Oct 2023
Response from Fantine on 9 Nov,2023
Dear Christopher,Thank you very much for your note. We are verry happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Dai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly.
Stayed 2 nights in Sep 2023
Response from Fantine on 9 Nov,2023
Dear Dai,Thank you for taking the time to let us know about your experience at our hotel. We are delighted to read that you enjoyed your stay with us.Indeed, it is important for us to be able to create bonds with our clients and we are pleased to know that you've appreciated this.We look forward to welcoming you back soon.Kind regards,

8/10 Good

Mark, Highland Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly nice and could not be more helpful. Unfortunately, the single elevator was out for 2 days. The room was very nice but the pillows were a bit lame. The hotel is more of a 4-4.5 instead of a 5.
Stayed 5 nights in Sep 2023
Response from Fantine on 9 Nov,2023
Dear Mark,We would like to thank you for your comment and your note.We are constantly working to improve and have taken your comments into consideration and forwarded them to the appropriate departments.We look forward to welcoming you soon at Hotel de Nell.Kind regards,

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fantine on 9 Nov,2023
Dear Gregory,We would like to thank you for your note and we are happy to know that you enjoyed your experience with us. We look forward to welcoming you soon at Hotel de Nell.Kind regards,

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, many restaurants, bars and shopping in the area, cute hotel! The shower though was a little unpractical the all floor bathroom gets very wet no shower curtain or glass door, The picture shows another brand of toiletries, the brand the abbey ffer is not a luxury brand as the advertise. Not very helpful at the front desk to find a taxi.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from Fantine on 9 Nov,2023
Dear Ivan,Thank you very much for your note. We are hapy to know that you enjoyed your stay with us. We hope to see you soon in our hotel.Kind regards,

8/10 Good

Margaret, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Fantine on 9 Nov,2023
Bonjour Margaret,Thank you very much for your note and we are happy to know that you enjoyed your experience with us. We look forward to welcoming you soon at Hotel de Nell.Kind regards,

8/10 Good

Abelina

Stayed 5 nights in Aug 2023
Response from Fantine on 9 Nov,2023
Dear Abelina,Thank you very much for your note and we are happy to know that you enjoyed your experience with us. We look forward to welcoming you soon at Hotel de Nell.Kind regards,

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back for sure!!!!
Stayed 1 night in Sep 2023
Response from Fantine on 9 Nov,2023
Dear Ivan,Thank you very much for taking the time to let us know about your experience at our hotel. We are delighted to know that you enjoyed your stay with us.We would be very happy to see you again at the hotel!Kind regards,

10/10 Excellent

Andreas Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place in Paris
Perfect place in Paris, very central in the 10th arrondisment. While there is obviously a well functioning metro system, we chose to use our feet and walk 17 miles through the entire city center. Paris remains a world capital and has lots of obvious and less obvious things to see and visit. In some areas, it was excessively packed with tourists, but after all, we were tourists too. The hotel was everything we needed and offered a chic, modern, and very comfortable interior. Everyone was charming. While for most days we chose to go to a nearby bakery and grab some croissants etc on the run, there was also a wonderful breakfast buffet in the hotel with multiple selections – for us perfect prior to going to gare de Lyon to catch our TGV. (originally posted by me on Yelp)
Stayed 3 nights in Aug 2023
Response from Fantine on 30 Nov,2023
Dear Andreas Martin, we would like to thank you for taking the time to let us know about your experience at our hotel. We are delighted to read that you enjoyed your stay with us. We look forward to welcoming you back soon!

2/10 Terrible

SHENG CHUN

Stayed 3 nights in Aug 2023

10/10 Excellent

Mohamed Y, Basking ridge

Stayed 1 night in Aug 2023
Response from Fantine on 9 Nov,2023
Dear Mohamed,We would like to thank you for your note and are delighted to hear that you enjoyed your stay with us. We hope to see you soon in our hotel.Kind regards,

10/10 Excellent

Trina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff
Stayed 4 nights in Aug 2023
Response from Fantine on 30 Nov,2023
Dear Trina, we would like to thank you for your note and are delighted to hear that you enjoyed your stay with us. We hope to see you soon in our hotel.

10/10 Excellent

Jeannie, San Francisco

Stayed 1 night in Aug 2023
Response from Fantine on 9 Nov,2023
Bonjour Jeannie,Thank you for your note. We are verry happy to know that you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay in Paris was nothing short of magnificent, and a huge chunk of that credit goes to Hotel de Nell. Every aspect of the hotel was delightful, but what truly set it apart was the phenomenal staff. Their dedication to ensuring we had a memorable experience was unparalleled. They went above and beyond in every way imaginable, consistently presenting themselves as pleasant, helpful, and extremely knowledgeable. Our room, while on the cozier side, was immaculately clean and furnished just right with a modern touch. Given the plethora of attractions Paris has to offer, we primarily used our room for resting. And speaking of rest, the beds at Hotel de Nell are divine. The mattresses cradle you in comfort, guaranteeing a restful night’s sleep. One small oversight on my part was not taking advantage of their sumptuous breakfast from the get-go. I had mistakenly thought it was just a buffet; had I known you could order eggs as an addition, I would’ve saved myself the effort of looking elsewhere. To any future guests: don’t make the same mistake I did. Trust me, you won’t find a better breakfast spot nearby. I want to reiterate my appreciation for the amazing staff. Their cheerfulness and informative nature truly enhanced our trip. This being my inaugural review on Expedia speaks volumes about how much I valued their service. In summary, Hotel de Nell is a gem in the heart of Paris. I wouldn’t think twice about staying here again. Highly recommended!
Stayed 4 nights in Jul 2023
Response from Fantine on 30 Nov,2023
Bonjour Christopher, thank you so much for taking the time to share your experience with us. We are so pleased to hear that you had a wonderful stay with us.It's important for us to be able to help our customers and make their stay as stress-free as possible. We are also delighted to hear you enjoyed the bedding, the room and the service. We hope to have the chance to see you again soon in our hotel!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tanya

Stayed 1 night in Jul 2023

2/10 Terrible

Remy

Stayed 2 nights in Jul 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Management on 19 Jul,2023
Dear Heather,Thank you for your rating.We hope having the pleasure for welcoming you back.Best regards

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Management on 19 Jul,2023
Dear William,Thank you for your rating.We hope having the pleasure for welcoming you back.Best regards

10/10 Excellent

Paul

Stayed 7 nights in Jul 2023

10/10 Excellent

Louis-Martin

Stayed 1 night in Jun 2023
Response from La Direction on 19 Jul,2023
Cher Louis Martin,Nous vous remercions pour votre note.Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement.Bien à vous

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deferment Not a five stars hotel!! I had a worm in my breakfast and the hotel did nothing!!!!!! Dirty hotel! Not a nice staff. Very very disappointed
Stayed 2 nights in Jun 2023
Response from The Management on 6 Jul,2023
Dear Mrs LEVI CHIBOTARO,I am afraid that your are deforming the true and also forgot to inform readers that you have emptied the minibar before C/O without paying any items.Best regards

6/10 Okay

Alex

Disliked: Staff & service, property conditions & facilities
Unable to communicate with staff due to language barriers. No hot water on the last day - when staff was informed they didn’t have any reaction. No apologies whatsoever- not going back to this hotel. Expensive and low quality service
Stayed 3 nights in Jun 2023

4/10 Poor

Dorottya

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from The Management on 6 Jul,2023
Dear Dorottya,Thank you for your rating.I remain at your disposal would you wish to explain your unsatisfaction.Kindest regards

10/10 Excellent

Sharilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this hotel and felt special at all times. The only item we would have liked is a quick map/summary of the area to show where we were in relation to certain landmarks
Stayed 3 nights in Jun 2023
Response from The Management on 6 Jul,2023
Dear Sharilyn,Thank you for your nice comment. We are glad to read your satisfaction and hope having the pleasure for welcoming you back soon. Be assured that our conciege will be at your disposal for organizing your visit and advise for the place place to go. Kindest regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. Would highly recommend!
Stayed 3 nights in Jun 2023
Response from The Management on 6 Jul,2023
Dear Kevin,Thank you for your rating and recommandation.We hope having the pleasure for welcoming you back soon. Best regards

10/10 Excellent

sunil

Stayed 1 night in May 2023
Response from The Management on 6 Jul,2023
Dear Sunil,Thank you for choosing Hotel de Nell for your last stay and share your satisfaction.Kindest regards

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and well kept property in a convenient location
Stayed 5 nights in May 2023
Response from The Management on 6 Jul,2023
Dear Pat,We are pleased to read your satisfaction concerning your stay at Hotel de Nell. Thank you for sharing it.Kindest regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern comfortable hotel
This has not become my favorite hotel in Paris and I have been here more than a dozen times. I will be back to Hotel de Nell. It is not in the location I like the best but with Uber who cares. It does have many close attractions and some very good places to eat. The hotel was very comfortable, bed was great. great breakfast and the staff went out of the way to help you.
Stayed 3 nights in May 2023
Response from Raphael on 15 May,2023
Dear Robert,Thank you for sharing your experience at Hotel de Nell and to highlight the kindness of our team and our delectable buffet breakfast. We hope having the pleasure for welcoming you back very soon. Best regards

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful 5- star hotel. The staff was wonderful, always willing to assist you. Location is perfect size it’s very quiet. We were within 30 minute’s of walking to most sites. Will be returning.
Stayed 6 nights in Apr 2023
Response from Raphael on 15 May,2023
Dear German,We are glad to read such a nice comment regarding your stay at Hotel de Nell. This is the best reward for the team. We hope having the pleasure for welcoming back soon. Kindest regards