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Rating 10 - Excellent. 316 out of 504 reviews" "
10 - Excellent
316
Rating 8 - Good. 136 out of 504 reviews" "
8 - Good
136
Rating 6 - Okay. 36 out of 504 reviews" "
6 - Okay
36
Rating 4 - Poor. 10 out of 504 reviews" "
4 - Poor
10
Rating 2 - Terrible. 6 out of 504 reviews" "
2 - Terrible
6
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Suada, Arlington
Travelled with family, Travelled with family and small children
Me and my fiancé stayed at this hotel for 5 nights and it was great. I do not speak French much at all but my fiancé understands it really well. Adele at the front desk was amazing with dealing with both of us and getting us situated with anything that we requested.
All of the staff were fantastic. The room was lovely and quaint. Showers were super nice with the rainfall shower head. Breakfast in the morning can be added the day of and it’s nice to have the option. The food selection was good too. Mostly baked goods and other small food options.
Would definitely stay here again as it’s very nice and convenient to an excellent view of the Eiffel Tower, as well as metro stations with access to line 6 & 9.
Wade
Stayed 4 nights in May 2024
Response from Reception Desk on 22 May,2024
Hi Wade, many thanks for your wonderful review! It's made us glad and proud of all of us! Please welcome again in Paris and among us! Best regards, Hotel Palais de Chaillot
2nd time here and the front desk were amazing (again). This time we had Charlotte and she was very pleasant and informative about what to do in and around Paris. The room was small, but the bathroom was huge!
Murray-John
Stayed 4 nights in Apr 2024
Response from Charlotte on 13 May,2024
Hi! Many thanks for your review, we appreciate a lot :) It's always a pleasure to welcome you among us. Hope to see you again soon:! Best regards Hotel Palais de Chaillot
Hello Arturo :) Thank you for your review. Actually our rooms' sizes are mentionned when you book. We feel sorry if you had the impression that it were smaller than expected. Take care, Best regards, Hotel Palais de Chaillot
We spent a couple of nights at this wonderful hotel and wished we could have stayed longer! The staff were SUPER helpful and friendly. Adel, Alexander, and Patricia were all amazing and really made us feel at home! They were awesome and we enjoyed meeting them.
Amenities were excellent. The breakfast was tasty. Rooms are clean and comfortable. And it was pretty quiet in the building.
The hotel is in an excellent location. It is super easy to get around, with the Trocadéro metro nearby. Lots of sights are within walking distance, including the Arc de Triomphe and the Eiffel Tower. There are also many shops and eateries nearby. We were really surprised at how conveniently located everything was! We will stay here again the next time we’re in Paris!
Jo-Ana
Stayed 2 nights in May 2024
Response from Reception Desk on 22 May,2024
Hi Jo-Ana, many thanks for your complete and so lovely review! You are of course welcome next time you come to Paris! Take care, Best regards, Hotel Palais de Chaillot
The hotel is very close to metro and Eiffel Tower.and yet it’s on the quiet street, comfy bed and good size bath tub
Michelle Myhanh
Stayed 4 nights in Apr 2024
Response from Reception Desk on 30 Apr,2024
Hi, many thanks for your review, we appreciated that you had a great stay with us :) Hope to see you soon again, Best regards, Hotel Palais de Chaillot
The staff was soooo nice!!! We had most experience with the amazing Charlotte!!! So lucky we had Charkottes assistance. This hotel is quaint and near so many good restaurants. Amazois!
Deb
Stayed 4 nights in Apr 2024
Response from Charlotte on 27 Apr,2024
Hi Deb! Hope you had a nice trip back! Many thanks for your tender review! It makes me and my colleagues glad and proud of our job and assistance :)) You are always welcome among us! Take care, Best regards, Hotel Palais de Chaillot
Loved our stay there. Adele ( the man at the front desk) and the other gentleman at night were both SO friendly, helpful, and welcoming! Camille was very quick to respond to my questions when I messaged. Great location, clean, and would highly recommend!
Jessica
Stayed 3 nights in Apr 2024
Response from Reception Desk on 30 Apr,2024
Hello Jessica, many thanks for your review! The whole staff is glad to here this kind of comments! You are always welcome in Paris, Best regards, Hotel Palais de Chaillot
OMG where do I start, words cannot describe how satisfying our stay was. THE ENTIRE STAFF was delightful.Thank you so much to the staff Charlotte,ADEL, RONiDUL, Namadou, ALEXANDER and karium ! The hotel was near everything. Cafes , metro, pharmacy, restaurants The Eiffel Tower , grocery stores. I can’t wait to visit again. I miss the staff already ( sad face). Thank you thank you thank you !!!
Djenie
Stayed 6 nights in Apr 2024
Response from Reception Desk on 30 Apr,2024
Hi Djenie, what a wonderful review you left us !! It is completely rewarding for us !! It was a real pleasure to have you among us in our beautiful city, note that you are always welcome here ! Take care, Best regards, Hotel Palais de Chaillot
Everything was just wonderful. We had the best stay and the staff are just the best. Adel and Charlotte are very helpful, courteous and so friendly. We can only say they are the best. Not to forget Alexander also 🤗 Thanks to the three of you for making our stay such an enjoyable experience.
Robert
Stayed 4 nights in Apr 2024
Response from Charlotte on 15 Apr,2024
Hi Robert, many thanks for your note and such a lovely review! We all appreciate and its makes us proud of the service we provide :) Hope to see you soon, you are always welcome! Have a safe flight, Best regards, Hotel Palais de Chaillot
Short walk to the Eiffel Tower, but room was small, NO A/C. We were told by the receptionist to open the french doors to get cool air, but it rained and soaked carpet.
Brent Philip
Stayed 6 nights in Apr 2024
Response from Charlotte on 15 Apr,2024
Hello Brent Philip, many thanks for your review! Actually hotels generally have a reversible heating/air conditioning system but valid for all rooms at the same time, we feel sorry that the days of your stay were somewhat unsuitable for the heating function. Take care :) Kind regards, Charlotte
Loved the look of the hotel and the room! I was checked in by Adel, who was so lovely, as were the other front desk attendants. My room was clean upon arrival and the one time the staff came into clean my room during my stay, they organized my things with care. An added bonus was the location’s proximity to the Eiffel Tower and the Trocadéro metro station, which was free to ride. If there are rooms available the next time I’m in Paris, I will definitely be staying here again!
Iman
Stayed 4 nights in Mar 2024
Response from Charlotte on 31 Mar,2024
Hi Iman, many thanks for your lovely feedback! Hope to see you again, soon :) Best regards, Hotel Palais de Chaillot
Staff at the hotel were absolutely fantastic, very friendly and helpful. Room was modern, clean and in the perfect location. Would definitely stay here again.
Gemma
Stayed 2 nights in Mar 2024
Response from Charlotte on 31 Mar,2024
Hi Gemma, many thanks for your lovely feedback, we longing to see you again in our beautiful city :) Best regards, Hotel Palais de Chaillot staff
6/10 Okay
Olufunke
25 Mar,2024
The WiFi is as good as them not having wifi…smh
Olufunke
Stayed 2 nights in Mar 2024
Response from Camille on 4 Apr,2024
Problem has been solved, thanks a lot for your feedback :)
My with and I were pleasantly surprised with this hotel considering the price point. The staff was friendly and accommodating, the location is great, less than 15 minutes from the Eiffel Tower and Arc De Triomphe by foot. I opted for the breakfast option at the time of booking and it saved us quite a bit, I strongly recommend opting for it when booking.
Faouzi Xavier
Stayed 4 nights in Mar 2024
Response from Charlotte on 18 Mar,2024
Hello, many thanks for your rating and lovely review! Looking forward to see you again for your next stay in Paris :) Best regards, Hotel Palais de Chaillot
10/10 Excellent
Shiu
16 Mar,2024
Liked: Cleanliness, staff & service
Receptionist are helpful, locations is convenient to see Eiffel Tower, very save surroundings
Shiu
Stayed 9 nights in Mar 2024
Response from Charlotte on 18 Mar,2024
Hello Shiu, many thanks for your rating and sweet review :) Looking forward you to welcome again soon! Best regards, Hotel Palais de Chaillot
10/10 Excellent
Mia Oanh
15 Mar,2024
Mia Oanh
Stayed 1 night in Mar 2024
Response from Charlotte on 8 Apr,2024
Hello, many thanks for your feedback :) Best regards, Hotel Palais de Chaillot
Our stay was wonderful! Wish the hotel had more amenities, such as a gym and a fridge in the room.
Natalia
Stayed 5 nights in Feb 2024
Response from AD on 21 Feb,2024
Dear Natalia, Thank you so much for your review.We took good notes for your suggestions .All the best , Adel,
6/10 Okay
Arjun
Travelled with family
20 Feb,2024
Liked: Cleanliness, staff & service
Nice for a night or two
It's a nice hotel located centrally near the major attractions. The rooms are small but that is common across Paris/France (in my experience). The heat was off and not turned on ahead of time and it took a while for the room to be normal temperature.
I would advise the hotel to have heat/cooling in room turned on BEFORE people check in so the room isn't unbearably cold or hot.
We did not partake in the continental breakfast but saw the setup and it should be complimentary because it is nothing special and definitely NOT worth the 14 euros/per person price tag. Considering how expensive the hotel is to begin with, complimentary breakfast is a perk the hotel can afford and should have.
Arjun
Stayed 1 night in Feb 2024
Response from Camille on 3 Mar,2024
Hi Arjun,Thank you very much for your feedback which is very important to us.abd will help us enhencing the standard of our servicesTake care and see you soon
Alexander was a great person! Absolutely gave the best recs. This hotel is central to everything. 5 mins to the station , 5 mins to the Eifel tower. Stay was great breakfast was amazing. Try the reserve delicious pastries.
Tania
Stayed 2 nights in Feb 2024
Response from Charlotte on 21 Feb,2024
Hi Tania!Many thanks for your feedback! Alexandre and the whole staff were happy to welcomed you :)Best regards,Hotel Palais de Chaillot
The hotel was spotlessly clean.
They staff were super friendly and helpful.
Breakfast was delicious.
So close to metro station and sights.
Will definitely be returning x
Nicola Ann
Stayed 3 nights in Feb 2024
Response from Charlotte on 20 Feb,2024
Hi Nicolas Ann,Many thanks for your review, we are glad that you've had a great stay with us, hope to see you soon!Best regards,Hotel Palais de Chaillot
Absolutely superb hotel in a wonderful location, with excellent staff.
Good points: overall cleanliness was 5/5. Our bedding had a couple of marks, as did a towel stained, but nothing concerning.
The decor was fresh, the hotel wasn't dated. The bathroom was funky yellow (a couple of bits of tired grout and cracked tiles, but nothing dangerous or concerning). The AC didn't work, but we had a window and it's January so we weren't fussed.
Plenty of room in the room
The hotel was in a great location with some local amenities.
Would I stay here as a solo traveller, couple of group or adults? Absolutely. This will be our go to.
What would I change? Probably the cracked tiles and the marks on the bedding, the AC. But it wouldn't put me off returning knowing this.
Jacob
Stayed 1 night in Jan 2024
Response from Charlotte on 30 Jan,2024
Dear Jacob,Thank you so much for your wonderful review! You made us proud of our work!We regret the details that you may have noticed, we will take note of it in order to correct them as quickly as possible.Regarding the AC, do not hesitate to inform and ask help to our 24h/24 reception staff :)Best regards,Hotel Palais de Chaillot
Room did’t prepare for customers, no heat dusty all over , no lotion……
Fang
Stayed 6 nights in Jan 2024
Response from Charlotte on 30 Jan,2024
Dear Fang,Many thanks for your review and for staying at Hôtel Palais de Chaillot for your stay in Paris.We are sorry that your stay at the hotel did not meet with your expectations and we are sadly surprised the read you as we thought that you enjoyed your stay when you were at the hotel. Our reception team member has done everything she could to solve the turning on issue with the heat that could be solved right away and our housekeeping team checked twice your room before you checked in.We hope that you had a good trip back home and hope to see you again,Best regards,Hotel Palais de Chaillot
We loved this quirky hotel. The staff are so friendly and accommodating and the location is perfect. It's just a short walk to the Eiffel Tower and the Champs Elysees and just a little further to the Louvre and Notre Dame. The area itself felt really safe, even late at night and the choice of restaurants was outstanding,
Sarah Brecon Colby
Stayed 2 nights in Jan 2024
Response from Charlotte on 23 Jan,2024
Hello Sarah, thank you so much for your complete review! We all appreciated :) See you soon, Best regards, Hotel Palais de Chaillot
Hello Patricia! Thank you so much for this evaluation! Glad you've enjoyed your stay among us! See you soon, take care, Best regards, Hotel Palais de Chaillot
6/10 Okay
Parys
Travelled with partner
7 Jan,2024
Liked: Cleanliness
Disliked: Amenities
The property is quaint and cute. Staff were friendly.
Parys
Stayed 6 nights in Dec 2023
Response from Charlotte on 8 Jan,2024
Hello Parys, thank you for your review! See you soon in Paris, Best regards, Hotel Palais de Chaillot