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Reviews of Hotel Prince Monceau

3 out of 5
Hotel Prince Monceau
9 rue Tarbé, Paris, Paris

Reviews

6.6
Rating 10 - Excellent. 41 out of 260 reviews" "
Rating 8 - Good. 85 out of 260 reviews" "
Rating 6 - Okay. 65 out of 260 reviews" "
Rating 4 - Poor. 35 out of 260 reviews" "
Rating 2 - Terrible. 34 out of 260 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
DO NOT STAY HERE!!! YOU WILL BE SORRY!! The hotel locks the lobby door so that you cannot enter or leave unless someone is behind the desk. They take your key back every time you leave. If there were a fire, you could not get out. The AC does not work, it's hot.
Stayed 11 nights in Aug 2023
Response from Michael on 15 Sept,2023
Dear Donald,Many thanks for your review.Regards,

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are very small but interesting. We would not choose the breakfast next time
Stayed 2 nights in Oct 2022

2/10 Terrible

Salina

Stayed 3 nights in Jul 2022

2/10 Terrible

Hooman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience during check-in. The front desk clerk was not professional and extremely rude! We wasted 2 hours in the lobby during check in because their credit card machine was not working. The agent did not care to resolve the issue till we demanded he called the manager. He walked away during check in and was on a personal call by the entrance. I would fire him if this was my property. He has no business working for hospitality industry. Moreover, housekeeping would only leave one set of towels even though we were 3 people in a room with 3 beds. We had to go downstairs to the lobby each night to get towels and plastic cups. The staff kept apologizing but the issue was never corrected for subsequent days. Lastly, they only gave us one key, which would get deactivated few times during the day and we would have to go down and have it activated. Overall it was a horrible experience.
Stayed 3 nights in Jun 2022
Response from La Direction on 19 Jun,2022
Dear Hooman, Many thanks for your nice review. Regards,

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay nice clean hotel
Stayed 1 night in Nov 2021
Response from Michael on 19 Nov,2021
Dear John, Thank you for your review. Hope to see you next trip Warm Regards

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad Dirty shower Most basic room No coffee Absolutely awful 1 star quality
Stayed 1 night in Oct 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and clean. Staff were very helpful with any queries I had. Absolutely no issues
Stayed 2 nights in Sep 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Location excellent with plenty of restaurants, bars etc close by.
Stayed 2 nights in Jul 2019

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Not worth the price
Not very clean. It’s an ‘ok" hotel but definitely not for this price. Would be ok paying 50/100 euros a night but not what I paid which was 200. Impossible to really sleep after 8am with how loud the doors closing around get. Air con is fine and helped a lot. Stayed there as a last resort since it was last second. Welcome desk guy was awesome though and very welcoming and helpful. Accidentally left my door opened the whole night and nothing happened to me so that’s a plus for safety I guess !
Stayed 3 nights in Jun 2019

8/10 Good

Noely

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall is a good hotel. We stayed in a 3 person room and sadly one of the beds was broken and just put together with plastic ties. Staff was very friendly which was a plus
Stayed 2 nights in Jun 2019

6/10 Okay

Yasmine

Disliked: Room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

4/10 Poor

Fatogoma

Disliked: Staff & service, property conditions & facilities, room comfort
I did not enjoy my stay at this hotel. The room and bathroom were too small. One cannot move properly inside the bathroom. Cannot close the bathroom door when you are inside. The bed was not confortable at all
Stayed 2 nights in Apr 2019

8/10 Good

OG, Baltimore US

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing price. Take bus #31 from Gare du Nord. 100 m from bus stop. Nice walk to metro past patisseries and supermarkets and restaurants. Very clean. Extremely helpful when I arrived too early for check-in but had a 1pm engagement. I would definitely stay there again!
Stayed 3 nights in Mar 2019
Response from Michael on 22 Mar,2019
Dear OG, We are very glad, you had a pleasent stay in our establishment, hope to see you soon !

6/10 Okay

A, Paris

Business traveller
Liked: Cleanliness
Disliked: Amenities
You can’t eat in the room (or you’ll be charged €40), there’s no fridge or tea or anything, there were no electrical sockets near the bed, receptionist were horrible (except for one guy he was lovely). Wifi was free but was so bad.
Stayed 2 nights in Nov 2018

8/10 Good

Paul, London

Liked: Cleanliness, property conditions & facilities
Seems like a good location - near a train line Hotel is clean - shower area could do with some attention.
Stayed 1 night in Oct 2018
Response from michael on 24 Oct,2018
Dear, Thank you for your stay in our hotel.

4/10 Poor

Chris, Dubau

Disliked: Property conditions & facilities, room comfort
Small in everything.. Also not in a good location.. No parking.. Very expensive local phone bill.. Stairs, hallways, and the room itself is unbelievably small... They did not refill the toilettries.. The only good part is the counter staff who check us in.. We came in early so our room is not yet available but he let us use other room to freshen ourselves..
Stayed 2 nights in Sep 2018

2/10 Terrible

Anser, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Paris city
The hotel was rated 3* in Expedia website. I do not know how this is justified. From the start hotel is 10 min away from nearest metro. the reception is crampy with one vending machine for coffee / water and machine not providing as required ( coffee without milk). You pay dearly for even a bottle of water. No facilities for coffee making anywhere in the hotel. The checking in processs was dodgy. The website and Expedia claimed can check in 2 hrs prior . I had to wait for 45 min to get the room . Asked to pay upfront at checkin for the whole stay and not just card guarantee. He encouraged me to pay in cash and falsely stated some issue with my card. However, when contacted card provider to confirm no issue with card immediately he card payment went through. The room provided was crampy , dingy and small with a small cramped triangular bathroom shower. no place to move around or place your bags.Immediately request refund of payment deducting one night charges. was denied. Expedia contacted but could not enable hotel to refund amount. So forced to stay and endure the above. Next day room changed to bigger room with bigger ensuite. The beds are twin brought together as double but uneven mattress and given me backspin. the room security deposit not working and hotel could not repair or give alternative locker. The locker required additional I euro coin every time you open and close the locker so potentially you could spend 10 euro if you opened the locker 10 times in a day
Stayed 5 nights in Sep 2018

4/10 Poor

Mat, dallas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff is nice and helpful but I do no think the price I paid for a single room was accurate. Yes you are in Paris, so rooms are usually tiny but hearing until midnight your neighbors talking in the corridor or having sex in the room nearby is annoying. The walls are too thin!!
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location small room
THE LOCATION was great but the room was really super tiny...
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Not so bad, no more
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel in 17th
hotel staff were Very nice, very helpful, modern, comfortable, clean, pleasant experience,, hotel managed by very kind efficient people
Stayed 3 nights in Oct 2017

2/10 Terrible

Charley, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Dont go there... They take more money twice
Hi I just would like to inform you about the Hotel Prince Monceau. I just would like to warn you about this hotel, how they can take your money beforehand. We have experienced a terrible experience with them and I would give you the best advise not to book this hotel in the future. THIS HOTEL DEDUCTED YOUR MONEY TWICE OF YOUR STAY. This hotel is not trusty and I will not recommend that you pay them online. I would recommend that you avoid them otherwise, they will deduct your money twice and will not be able to tell you when your money will be issued. On the 6th October, we have booked via EXPEDIA HOTEL PRINCE MONCEAU for a stay of 4 nights for me and my colleague. The stay came in total of 762 EURO. The money was deducted from my account On the 8th October, my colleague and I arrived at the hotel and the receptionist from Afganishtan with a poor with hospitality experience told us that we need to pay again and the initial transfer that I have done was deducted but with put on hold by the bank as it was an pre authorisation. I shown him the receipt from my bank that the money was already deducted. He told me not worry again and I should pay 762 EURO and the money was going to be reimburse tomorrow. On the 10th October, I have asked them that the money was not reimburse and I am getting worried because 762 EURO is a lot of money for some people and I told them that was my budget for my stay in Paris. They told me that the money was going to be reimburse in 2 days before I
Stayed 4 nights in Oct 2017

8/10 Good

Christophe

Liked: Cleanliness, staff & service, room comfort
Hotel was adequate and extremely useful for train connections direct to office. Handy brasserie, bank and corner shop within 1 minute of hotel. Note that internet is per device €2 per night.
Stayed 3 nights in Jun 2017

2/10 Terrible

hugues, Frances

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
unpleasant

6/10 Okay

baltazar

Disliked: Cleanliness, room comfort
Certainly a great 2hr walk to other destinations
A stay in the 18th Arrondisement, where this hotel is located would be a mistake very little of interest. Certainly not worth the money.

6/10 Okay

Alyssa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good for budget/solo travelers
This hotel served our purpose of booking a cheap room outside Paris with little notice. We were able to book the night before as well as drop our luggage off in the morning. The staff was fairly rude, but we weren't around often. Finally the room was incredibly small as was the bathroom, it wasn't a huge deal for us, but there was barely enough room to set down our suitcases. The AC worked well and the room was clean. There wasn't really anything to do in the neighborhood other than see the markets down the road, however the hotel is near a convenient bus stop that took us to a metro station quite quickly. Wouldn't recommend for family stays, would recommend for single or student travelers.

8/10 Good

Susan, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little room for a solo guest!
For a super last minute hotel,this was wonderful. Rooms were comfortable, sometimes the TV remote was a little tricky, but hotel staff helped you out right away. I really enjoyed the neighborhood and it was only an 8-10 minute walk from the Metro.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again! Poor customer service
The receptionist was stubborn when demanding a card number or I pay another 50 euros deposit or I couldn't check into hotel! My room was dirty covered in blond hairs on the carpet and the headboard &phone were covered in dust. When I requested to move he refused. He begrudgingly hoovered at 1015pm but I felt his manner hostile and arguementative and I didn't feel welcome at all. The wallpaper was ripped off the walls in my super narrow room

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
It was okey
It was pleasant stay, the only thing I can critisize was the room wasn't ready when I was there, but the staff kept my luggage extra few hours for free.

6/10 Okay

William, USA

Decent location, needs maintenance.
- Promised included items like WIFI, in room coffee service and room safe were not "included", but required extra fees. Radiator leaked onto wooden floor throughout stay. Light above bath sink did not work. Bathroom floor about 4 inches above the floor in the rest of the room, which almost caused me to break my toe one night. Door locked at all times during day, requiring a wait for front desk staff to let you in. +Excellent shopping on Rue de Levis very close by.

6/10 Okay

Abdelhakim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Stéphane

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
À éviter
Chambre minuscule et bruyante (une soufflerie permanente dans le puits de lumière en face de la fenêtre, et manque d'isolation avec le couloir) Lit pour personne de petite taille Petit déjeuner épouvantable, indigne du prix à 12€
Stayed 1 night in Dec 2023

8/10 Good

Plachta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

emmanuel

Disliked: Room comfort
Beaucoup trop cher pour une telle "chambre"
La chambre fait à peine un peu plus UE la tille d'un lit double, la salle d'eau et les toilettes sont en enfilade, et vous touchez lesurs des 2 côtés... Quasiment 80€ la nuit pour dormir dans un placard, j'peux diffiiclement mettre une meilleure note.
Stayed 1 night in Dec 2023

6/10 Okay

Armel

Oubliez le petit-déjeuner
Pour ce prix la chambre était correcte, en revanche le petit déjeuner bien trop cher pour la prestation proposée. Qu’on veuille ne pas gâcher, certes mais on doit garantir un minimum. Pas de grille-pain, une machine à œufs que le personnel ne maîtrise pas, pas ou peu de fruits… etc.
Stayed 2 nights in Dec 2023

8/10 Good

Jessica Daniela

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Lima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tiny and dirty the bathroom was very small better to stay away.
Stayed 1 night in Dec 2023

4/10 Poor

Mame Cheikh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Michael on 27 Nov,2023
Cher Mame,Nous vous remercions d'avoir laissé un avis.Cordialement,

10/10 Excellent

claudio

Stayed 1 night in Oct 2023
Response from Michael on 27 Nov,2023
Cher Claudio,Nous vous remercions pour votre avis.Cordialement,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenable. Propre et non loin des transports. Accueil ok
Stayed 3 nights in Oct 2023
Response from Michael on 9 Oct,2023
Cher David,Nous vous remercions chaleureusement pour l'avis et la note publiée.Cordialement,

2/10 Terrible

Keira

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from maxime on 9 Nov,2023
merci

2/10 Terrible

ALEX

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Michael on 15 Sept,2023
Merci pour votre avis.Cordialement,

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir
Pire hotel, allez simplement voir les avis sur Maps afin de réserver ici
Stayed 2 nights in Jun 2023
Response from Service Client on 7 Jul,2023
Merci

2/10 Terrible

Françoise

Stayed 1 night in Jun 2023
Response from Michael on 9 Jun,2023
Merci

8/10 Good

Mieke

Liked: Cleanliness, staff & service, room comfort
Perfect
Perfect - de kleine ruimte perfect gebruikt Bovendien vriendelijke groetjes ontvangst Gewoon: niets op aan te merken - heel fijn!
Stayed 1 night in Jun 2023
Response from Michael on 9 Jun,2023
Bonjour,Merci beaucoup!

4/10 Poor

PHILIPPE

Business traveller
Disliked: Staff & service, room comfort
Absence de gel douche . Chambre minuscule, personne de forte corpulence s’abstenir sous peine de ne pas se doucher. Rapport qualité prix indécent. 189 € pour une nuit. En core une fois le critère des étoiles ⭐️ est à revoir. Ne vaut pas plus qu.une .
Stayed 1 night in May 2023
Response from Maxime on 14 Jun,2023
Merci