Exterior

Reviews of Neemrana's Baradari Palace

3.5 out of 5
Neemrana's Baradari Palace
Baradari Gardens, Patiala

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gunjot singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine.
Stayed 1 night in Jan 2024
Response from General Manager(Neemrana Hotels) on 29 Jan,2024
Dear guest,Thank you for taking the time to share your feedback following your stay at Neemrana's Baradari Palace in Patiala. We appreciate your brief yet valuable comments.We're glad to hear that everything was fine during your visit. Our team strives to ensure a seamless and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.We look forward to the pleasure of welcoming you back to our other Neemrana properties across India. Warm regards,Team Neemrana

10/10 Excellent

Ankit

Stayed 1 night in Dec 2023
Response from General Manager(Neemrana Hotels) on 18 Dec,2023
Dear guest,Thank you for your wonderful feedback and a perfect 10 out of 10 points for your recent stay at the 19th-century Neemrana's Baradari Palace in Patiala! We are glad to learn that your experience exceeded your expectations.Our team takes great pride in providing exceptional service, and your positive rating is a testament to their hard work and dedication.We appreciate your kind words and hope to have the pleasure of welcoming you back for another delightful stay.Best Regards,Team Neemrana

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely heritage building. “High Tea” was a minimal snack, not worth staying in for! Friendly and helpful staff.
Response from General Manager(Neemrana Hotels) on 13 Dec,2023
Dear guest,Thank you for sharing your thoughts on your recent stay at the 19th-century Neemrana's Baradari Palace in Patiala. We appreciate your valuable feedback and would like to address the points you raised.We're delighted to hear that you found the heritage building lovely. Preserving the historical essence of our properties is at the core of what we do, and we're pleased that it contributed positively to your experience.Regarding your feedback on the "High Tea," we sincerely apologize for any disappointment you may have experienced. We appreciate your honesty, and we will review our offerings to ensure they align with the expectations of our guests.On a brighter note, we are glad that you found our staff to be friendly and helpful. Providing exceptional service is a priority for us, and your kind words serve as motivation for our team.Your feedback is crucial in our continuous efforts to enhance the guest experience.Thank you once again for choosing Neemrana's Baradari Palace. We hope to have the pleasure of welcoming you back for an even more delightful stay in the future.Best regards,Team Neemranafeedback@neemranahotels.com

6/10 Okay

jasmindar kaur

Travelled with family
we got 3 rooms and one room was extremely noisy with horns blaring from the street even after midnight. bathrooms - no shower screens and had to be extremely careful to ensure we did not fall from the wet floor after a shower. mattresses were hard - did not sleep well. the food in the restaurant was extremely delicious!
Stayed 1 night in Nov 2023
Response from General Manager(Neemrana Hotels) on 26 Dec,2023
Dear guest,Thank you for sharing your feedback following your recent stay at the 19th-century Neemrana's Baradari Palace in Patiala. We appreciate your insights, and we're pleased to hear your positive comments about the delicious food in our restaurant.However, we regret to learn about the challenges you faced during your stay, particularly with the noise in one of the rooms, the absence of shower screens, and the discomfort with the mattresses. Please accept our sincere apologies for any inconvenience these issues may have caused.Our team takes guest feedback seriously, and we will thoroughly investigate the concerns raised to implement necessary improvements. We are committed to providing a comfortable and enjoyable stay for our guests, and your feedback helps us identify areas where we can enhance our services.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more seamless and delightful experience in the future.Warm regards,Team Neemrana

2/10 Terrible

Sukhchain

Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend this hotel at all.
Stayed 1 night in Oct 2023
Response from General Manager(Neemrana Hotels) on 13 Dec,2023
Dear guest,We appreciate your feedback following your recent stay at Neemrana's Baradari Palace in Patiala. Firstly, we want to express our sincere apologies for any aspects of your stay that fell short of your expectations.Your experience is important to us, and we take your concerns seriously. We regret if there were elements that left you dissatisfied, and we want to assure you that your feedback will be thoroughly reviewed and addressed with our team.It is our aim to provide a memorable and positive experience for all our guests, and we are sorry that we did not meet this standard during your stay.If there are specific details you would like to share or if there are particular areas where we can improve, we would appreciate the opportunity to learn more about your experience.Once again, we apologize for any inconvenience caused and appreciate your taking the time to share your thoughts.Thank you for considering Neemrana's Baradari Palace. We hope you might reconsider staying with us in the future, allowing us the chance to provide a more positive experience.Best regards,Team Neemrana

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous historic hotel with friendly staff and beautiful grounds. Very reasonably priced for the unique experience.
Stayed 1 night in Oct 2023
Response from General Manager(Neemrana Hotels) on 13 Dec,2023
Dear guest,Greetings from Neemrana's Baradari Palace in Patiala! We are overjoyed to receive your delightful feedback and want to express our heartfelt thanks for taking the time to share your experience.It's wonderful to hear that you found our historic hotel gorgeous, with friendly staff and beautiful grounds. Preserving the historical essence of our properties and providing a warm and welcoming atmosphere are central to our mission, and your positive words are truly rewarding.We're delighted that you found the experience very reasonably priced. Offering a unique and memorable stay at an affordable cost is a priority for us, and we're pleased that it added value to your overall experience.Your feedback is a source of motivation for our team as we strive to consistently provide exceptional hospitality. We're grateful for your choice of Neemrana's Baradari Palace, and we look forward to the pleasure of welcoming you back for more memorable moments.If you have any further comments or suggestions, we would love to hear them. Thank you once again for your kind words.Best regards,Team Neemrana

10/10 Excellent

Rupinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, very nice breakfast in the morning. It is a little pricey, but worth the stay. Do you know come here
Stayed 6 nights in May 2023
Response from General Manager(Neemrana Hotels) on 13 Dec,2023
Dear guest,Thank you for sharing your positive feedback about your recent stay at Neemrana's Baradari Palace in Patiala. We are delighted to learn about your positive experiences, and we appreciate your kind words.It's heartening to hear that you enjoyed great service and found the breakfast to be very nice. Providing excellent service and a delightful dining experience are key priorities for us, and we're pleased that we met your expectations in these aspects.We understand that our pricing may be perceived as a little high, but we're glad to know that you found it worth the stay. We continuously strive to offer a unique and memorable experience, and your acknowledgment is truly rewarding.Thank you for choosing Neemrana's Baradari Palace. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,Team Neemrana

10/10 Excellent

Sachin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Nilesh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Melissa

Business traveller
Disliked: Staff & service, room comfort
Incredibly Loud Construction Throughout the Night
I stayed here 1 night during a business trip. Everything went fine during the check in and the room was what I expected- a little dated but that is the style of the hotel. My main complaint was that at 2 am I was woken by loud banging (hammer on metal) that lasted for the remainder of the night. I could hear people yelling and didn't feel safe to go check to see what was happening. The hotel reception didn't speak English and wasn't able to tell my what the noise was. I was very worried for my safety as I could not imagine what would be causing this type of chaos and shouting in the middle of the night. In the morning I was informed that they were setting up for a wedding! I couldn't believe it!! Not only was I kept up all night because of the noise, I also felt unsafe because I didn't know what was happening. I travel for work often and have never had this happen. In the morning when I tried to talk to the hotel staff to express how upset I was, they were very relaxed about it and didn't see anything wrong with what they had done. I can't believe I had to pay to stay somewhere that made me feel in danger all night.
Stayed 1 night in Jan 2020
Response from Team Neemrana on 1 Jun,2020
Dear Guest, Thank you for your valuable feedback. Please accept our heartfelt apologies for the trouble that you had to go through during the stay. It is our constant endeavour to ensure that guests are comfortable and enjoy their stay at the property. Please be assured that your feedback has been shared with the hotel manager who shall ensure that similar feedback does not recur in the future and ensure to maintain the peaceful ambience at the property. We always request the guests to inform at the reception about any inconvenience causing during the stay so that the team can take immediate action and ensure that you are comfortable at the hotel. This should never have been the case and we extend our deepest apologies once again for the inconvenience caused. It is our endeavour to improve our services and feedback such as yours helps us to do so. We are hopeful that you will not hold this against us and will give us a chance to overlay your past experience with a fresh and memorable one. We thank you for your stay and look forward to welcoming you at our other properties across India ! Warm Regards, Team Neemrana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage
It was beautiful to experience our royal heritage
Stayed 1 night in Jan 2020
Response from Team Neemrana on 29 May,2020
Dear Happy Guest, Thank you for giving us a perfect rating I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would be happy to welcome you soon at the property ! Warm Regards, Team Neemrana

10/10 Excellent

Geoffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay. The rooms were large, clean, and tastefully decorated. The staff were professional, attentive and friendly.
Stayed 1 night in Mar 2019
Response from Team Neemrana on 29 May,2020
Dear Guest, We are delighted to read about your experience at The Baradari Palace. It is rewarding to receive your kind appreciation about the maintenance of the rooms and you thoroughly enjoyed the amenities and facilities offered in the room. Your compliments about the team members and the hospitality reinforce the Neemrana philosophy and will go a long way in acting as a source of motivation & encouragement. We thank you for your visit and hope that as you continue to discover real India with Neemrana, you'll certainly find more to tell us about ! Warm Regards, Team Neemrana

8/10 Good

Anirudh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Team Neemrana on 1 Jun,2020
Dear Guest, Thank you for giving us a rating I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would be happy to welcome you soon at the property ! Warm Regards, Team Neemrana

8/10 Good

Gautham, india

Liked: Cleanliness, staff & service, room comfort
Little gem in small town India
This is a very nice hotel considering that it is in small town Patiala and probably the best hotel in town. It is run more like a home than a hotel. The staff are friendly and helpful. Room was large and comfortable. Bathroom was huge. No complaints about cleanliness. It was clean. Only problems are that they don't have room service. Dinner is from 8 pm and not 7 like other hotels. And breakfast is from 8am and not 7. That being said, the day I got there, I was really hungry after a marathon travel session getting to Patiala from Chennai. I asked them for food at around 6:30pm. They not only obliged, they brought it up to my room. On the day of my departure, I needed breakfast at 7 and they obliged. Food is good but a bit on the pricy side considering that it is a small town. I will definitely stay there on future visits.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
Overall the experience was very pleasant. Staff were courteous and helpful. The quality of the food was good and reasonably priced. There is a walking area adjacent to the Palace. Certain meals were complimentary. I would stay at this location again.
Stayed 5 nights in May 2018
Response from Team Neemrana on 1 Jun,2020
Dear Guest, We thank you for your positive review about the Neemrana's Baradari Palace.. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the hotel layout and the views have been conveyed to the restoration team. Your appreciation about the food and the service has been conveyed to the personnel concerned. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice palace in a very good Baradari location. Hotel Manager & Staff very cooperative. Nice big size rooms & washrooms. Bar & dine in facility available on site. Very convenient location to move around the city. I will definitely recommend this place to all my family & friends.
Stayed 1 night in May 2018
Response from Team Neemrana on 1 Jun,2020
Dear Guest, It is with joy and gratitude that we at Neemrana receive your positive review about The Baradari Palace in Patiala. It is great to know that you had a comfortable stay. Your appreciation about the stay has been conveyed to the Manager and the housekeeping team. The food and beverage team is delighted to receive your compliments about the food and other services. This goes a long way in motivating each team member that aims to create memorable experiences to each of our guests. We thank you for your visit and do hope that you will give us another chance to welcome you back ! Warm Regards, Team Neemrana

10/10 Excellent

Noor, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean rooms. Royal Palace.
Neemrana in Patiala is a heritage location. The building is maintained in a great shape. Rooms were clean and fully equipped. Hotel Staff was quite resourceful. Will recommend to others. The only great place to stay in Patiala.
Stayed 2 nights in Nov 2017
Response from Team Neemrana on 1 Jun,2020
Dear Guest, Thank you for sharing your heartwarming feedback about Neemrana's Baradari Palace. We are elated to note that you liked our facility, rooms, services , buffet spread and hospitality and that we were able to create memorable moments for you to cherish. We thank you for your patronage and look forward to welcoming you back for many more rejuvenating experiences ! Warm Regards, Team Neemrana

10/10 Excellent

Bob, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Location in Patiala
A beautiful tranquil setting, for a Maharaja's Palace turned into a Hotel. Loved it. The room was amazing, the bathroom was almost the same size as the huge room! The staff were all attentive, and very curteous to your needs. The Palace is surrounded by beautiful gardens, it makes a pleasant change from the crowded streets of the city. A lovely place, you won't find better in Patiala.
Stayed 4 nights in Nov 2017
Response from Team Neemrana on 1 Jun,2020
Dear Guest, We are delighted to read about your experience at The Baradari Palace in Patiala. It is rewarding to receive your kind appreciation about the maintenance of the rooms and you thoroughly enjoyed the amenities and facilities offered in the room. Your compliments about the architecture and interiors of the rooms reinforce the Neemrana philosophy and validate our effort. Your motivating words about the staff have been duly conveyed and help each team member to achieve higher standards. It was a pleasure to have you with us and we look forward to welcome you soon. Warm Regards, Team Neemrana

10/10 Excellent

superb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Staying in hotels for last 30 years but this one is elite and it is like home
Response from Team Neemrana on 1 Jun,2020
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. look forward to welcome you again. Warm Regards, Team Neemrana

8/10 Good

Rajiv, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities
Central Location and great ambiance
Great property. Bed may be made king size from queen size for taller guests pls

10/10 Excellent

Attilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è molto bella, camera pulita, personale gentile, letto comodo, buona colazione. L'unica buona ragione per andare a Patiala
Response from Team Neemrana on 29 Feb,2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at The Baradari Palace heritage non-hotel hotel in Patiala. We are delighted to hear that you enjoyed your experience with us and that you found our property to be very nice, with clean rooms, friendly staff, comfortable beds, and a good breakfast.Providing exceptional service and hospitality to our guests is our top priority, and it's rewarding to know that we were able to meet your expectations and make your stay memorable.Your kind words serve as motivation for our team to continue delivering outstanding service and ensuring that every guest has a pleasant and enjoyable experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to The Baradari Palace and would be glad to welcome you at our other properties across India ! Warm Regards,Team Neemrana