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Reviews of Acca Patong

3 out of 5
Acca Patong
179/79-82, Soi Sansabai, Patong, Phuket

Reviews

7.6

Good

Rating 10 - Excellent. 85 out of 337 reviews" "
Rating 8 - Good. 145 out of 337 reviews" "
Rating 6 - Okay. 66 out of 337 reviews" "
Rating 4 - Poor. 19 out of 337 reviews" "
Rating 2 - Terrible. 22 out of 337 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and reception, excellent housekeeping
Stayed 3 nights in Mar 2024

10/10 Excellent

kevin

Liked: Amenities
Great value and location. Friendly helpful staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janzen

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 and a great deal. Right on Bangla road if you like to party. No room fee for visitors, great and friendly staff. Get 2 bottles of water everyday aswell
Stayed 3 nights in Feb 2024

6/10 Okay

Derrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good economic place clean hot water close to several activities within a few minute walk
Stayed 2 nights in Feb 2024

6/10 Okay

Nicole

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
the property location was great but the air condition worked very poorly. our room was 25-3” celsius the whole trip
Stayed 1 night in Feb 2024

2/10 Terrible

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I did NOT feel safe at all!!! I did NOT feel safe leaving my property in the safe in the room!!! I did NOT stay…I left the property and choose another hotel!!! This NUST be a reaccurring situation as apparent from their NO REFUND policy?!?
Stayed 2 nights in Jan 2024

6/10 Okay

ERKAN

Business traveller
Liked: Cleanliness, staff & service, amenities
Good reception. There was very limited amount of tap water for shower etc. With this budget it is fine but if I don't have to I will not stay there again
Stayed 6 nights in Jan 2024

2/10 Terrible

juan sebastian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't look like the pictures at all. This place is filthy. It didn't Have electricity in the room let alone the tv was ripped off the walls. The doors was so. Freaking filthy the walls covered in grime. I wish I could upload the pictures

2/10 Terrible

Heather

Stayed 2 nights in Jan 2024

2/10 Terrible

Thomas

Stayed 4 nights in Dec 2023

6/10 Okay

Muoi

Room was quite dated but was convenient location
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price
Outstanding location for restaurants, beach, shopping, nightlife. Staff at front desk went way out of their way to accommodate our stay....always friendly and helpful. Housekeeping staff were great.
Stayed 9 nights in Nov 2023

10/10 Excellent

William

Stayed 9 nights in Nov 2023

6/10 Okay

Karthigeyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room didnt have a access card lock. Meaning i have to manually lock from the inside before i leave the room. Which is unsafe.
Stayed 6 nights in Aug 2023

10/10 Excellent

Robert

Stayed 3 nights in Jun 2023

8/10 Good

Peter

Stayed 3 nights in Jun 2023

10/10 Excellent

Kenny

Stayed 1 night in Apr 2023

10/10 Excellent

kevin

Stayed 3 nights in Feb 2023

10/10 Excellent

CYCIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 15 days , it’s a clean place on ski soi sansabai a very busy and noisy street north of Bangla walking street for me it was ok too noisy for my family , friendly people who worked there made us feel at home price was a bit too high for what it is due to season
Stayed 17 nights in Jan 2023

4/10 Poor

Patrick F

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AIRCON not working, room smelt . Checked out early
Stayed 2 nights in Jan 2023

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very misrepresented in the picture. Water dripping from the ceiling. Found a nice clean hotel at a much lower price. Would not stay here.
Stayed 6 nights in Dec 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good comfort for price.
Stayed 3 nights in Nov 2019
Response from Gate on 8 Dec,2019
Thank you for stay with us

4/10 Poor

Travel

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Central location and loud at night, as expected. Old and run down room, missing essentials like shower curtin. Sheets with blood stains. Dust. Airconditer didnt work very well. Rooms not very sound proof. Dont bother with the precooked and reheated english breakfast, better value to find breakfast elsewhere. Would not recommend for anyone seeking fair value.
Stayed 3 nights in Nov 2019
Response from kate on 26 Nov,2019
Thank you for stay with us.

8/10 Good

chyna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, clean room and nice AC. Just a warning before you stay on this street, the music is literally playing all night long, till 8 AM.
Stayed 1 night in Nov 2019
Response from gate on 21 Nov,2019
Thank you for stay with us. and for reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms And through out the hallway and the position very good
Stayed 17 nights in Jun 2019
Response from Gate on 31 Jul,2019
Thank you for stay with us and we are glad your happy

2/10 Terrible

Mikaila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy rooms
I arrived late and the place was so dirty it was horrific I had to ask for cleaning equipment and clean the room myself they showed me other rooms all in the same condition- take into account I have stayed at plenty of pack packets etc but this place was horrifically filthy the room was full of mosquitoes. The staff were friendly though
Stayed 1 night in May 2019
Response from Gate on 23 Jul,2019
We apologize for the inconvenience. We will take your advice to adjust and improve the service better. We appreciate your stay with us. Thank you

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
All good budget accommodation. Service was ok. Only ate there once it was ok
Stayed 5 nights in Feb 2019
Response from Gate on 3 May,2019
Thank you for stay with us

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Acca Patong
lovely staff good service
Stayed 27 nights in Jan 2019
Response from Gate on 17 Feb,2019
Thank you for stay with us

6/10 Okay

Jessica, Japan

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice access to Main Street and Patong Beach. But opposite pub was really loud that we could’ve sleep deeply.
Stayed 4 nights in Dec 2018
Response from Gate on 17 Feb,2019
Thank you for stay with us We apologize for the inconvenience. We will improve.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Noiseeeeeeeeeeeeeee!!!!!!!! Cant sleep all day . not stay again
Stayed 4 nights in Dec 2018
Response from gate on 5 Jan,2019
We thank you for staying with us and apologizing for the service and the inconvenience Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel near to ammenities.
Stayed 2 nights in Dec 2018
Response from Gate on 17 Feb,2019
Thank you for stay with us

6/10 Okay

Verified traveller

Disliked: Staff & service
Near to Soi bangla. Lots of food places to explore nearby. Overall not too bad.
Stayed 5 nights in Nov 2018
Response from gate on 7 Dec,2018
Thank you for you feedback we are happy you had a good stay at Acca . Hope to see you again. Regards Gate Reservation

8/10 Good

NEALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the main drag so reasonably quiet. Big room.
A one night stay with a good bed and fast wifi
Stayed 1 night in Nov 2018
Response from Gate on 17 Nov,2018
Thank you for you feedback we are happy you had a good stay at Acca . Hope to see you again. Regards Gate Reservation

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Great and pleasant stay. Check in and check out was fast and smooth
Stayed 2 nights in Nov 2018
Response from Gate on 17 Nov,2018
Thank you for you feedback we are happy you had a good stay at Acca . Hope to see you again. Regards Gate Reservation

2/10 Terrible

Craig, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel to Thailand twice a year and this hotel provided the worst experience I ever had. I booked a room for 1 night and asked if i could check in early at noon. They said no, but i could complete my paperwork and grab my keys at 2pm. That seemed reasonable. At 2:15pm, i arrived and they said they did not have my room. They offered me a smaller room and smaller bed with free breakfast for the same cost. I declined. They then offered to upgrade my room but i would have to pay the difference. I declined. I told them if they did not have the room i booked, that i wanted them to cancel the booking. They said they had a no cancellation policy which should not matter since they did not have the room reserved. I called expedia and the hotel reply to them was that it was my fault since i was not at hotel for 2pm, they gave the room to another customer. They refused to give me a refund as they said the room would be available between 4 and 5pm which is up to 3 hours after check in. I explained that since they broke the rental agreement for the room, i would call my credit card company and reverse the charge. The hotel refused to budge and refund the money they received that was paid for but they did not have availabe to rent. Eventually with the help of Expedia, they cancelled the charge and comped myself a room at a much more professional hotel. I have no complaints with the second hotel but would avoid renting here at all costs as their business practices are highly unethical.
Stayed 1 night in Oct 2018
Response from GATE on 26 Oct,2018
We apologize for the inconvenience and, in some cases, we have room for customers to check in at 14.30pm. But in the customer's room, we do not like to cancel, so we upgraded to another room at no charge, but the guest declined the hotel.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Oct 2018
Response from Gate on 16 Dec,2018
thank you for your feedback. we apologise if you had a bad stay at Acca .

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2018
Response from gate on 26 Oct,2018
Thank you for staying with us.

6/10 Okay

Nambee, Kuala Lumpur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, very near to Bangla Road, which is the nightlight area, also about 15 minutes walk to the beach area. The hotel is situated in an area where is hugely occupied by middle eastern businesses and tourist. The street is also noisy and could be loud till about 4-5am. Regarding the hotel, the rooms are spacious and the hosuekeeping staff do a good job in ensuring the cleaniness,however, the mattress and pillows are below average, the hot water system doesnt function propoerly.
Stayed 4 nights in Sep 2018
Response from kate on 25 Oct,2018
thank you for staying in Acca Patong We Happy to hear you enjoy your stay lt will be pleasure to see you again on your netx trip to phuket

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2018

8/10 Good

Rob , CT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonkran at its best
Like last year, we had a good stay at the Acca, thank you! Very close to the bars and night life, yes it was loud at night but it was sonkran, so who cares? All of Patong was a big party!
Stayed 4 nights in Apr 2018
Response from rservation on 25 May,2018
thank you we hope you comeback Acca Patong again

10/10 Excellent

How

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location
Response from gate on 25 May,2018
thank you

6/10 Okay

Verified traveller

Liked: Staff & service
Great Location
Staff was friendly and accommodating. Room was in need of an upgrade.
Stayed 4 nights in Mar 2018
Response from Gate on 13 Mar,2018
Thank you for your feedback.

10/10 Excellent

osman emir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gate on 11 Mar,2018
Thank you very much for your comments we appreciate it and are happy u had a good stay at Acca and hope to see you in the future . all the best to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good location, staff was very friendly Walking distance to famous beach and bangla road Quite lots of restaurant nearby
Stayed 2 nights in Feb 2018
Response from Gate on 11 Mar,2018
Thank you very much for your comments we are happy u had a good stay at Acca and hope to see u in the future . Thank you

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel needs maintenance, new paint and furniture.
Hotel needs maintenance and is starting to look old. Also, curtains, paint, and furniture are old and need replacement.
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017