The hotel itself is fantastic, right on the beach front along Bang Saen Resort. There are many bars and restaurants within easy walking distance and plenty of options for travel into Chonburi and Pattaya, although I chose a rental car.
The rooms are finished with a modern look, nice shower bath tub, bed is very comfortable and the room was very clean and tidy.
My only concerns were lack of English speaking staff on site and I found it very difficult to communicate at times. I ordered food from the menu but only got half of it as they did not understand what I was asking for, even though I was pointing to it on the menu. The food is not great and I felt guilty not using their own Bistro as often as I would have liked. Breakfast was part of the price but the options were limited.
The open plan nature of the dining area was also a concern, as you were constantly attacked by Mosquitoes, plus being right on the sea it was constantly windy, it would have been better for this to be covered and air conditioned, it would make for a better dining experience.
Every day the Bistro was empty and I cannot help but think this was because of a lack of choice, more competition from other restaurants nearby and the open plan nature of the building.
I think they are losing trade because of the lack of food options on their menu, both traditional Thai and Chinese dishes, but also western dishes and they need better communication from staff.