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Reviews of Royal Heritage Pavillion

4 out of 5
Royal Heritage Pavillion
246/91 M.12, Jomtien Beach Rd, Pattaya, Chonburi

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 116 reviews" "
Rating 8 - Good. 46 out of 116 reviews" "
Rating 6 - Okay. 26 out of 116 reviews" "
Rating 4 - Poor. 15 out of 116 reviews" "
Rating 2 - Terrible. 10 out of 116 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and room. Nice cleaning staff. Difficult to comunicate with front desk, poor english and quiet abrupt.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024

2/10 Terrible

esam

Disliked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

daquay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with the language barrier, the staff went above and beyond for me.
Stayed 4 nights in Oct 2023

10/10 Excellent

Alexander Nikolaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy place right on the beach
really nice. Location right on the beach, where the fishing boats land. Lovely design with beautiful traditional Art, 2 nice pools. Kids and parents loved it.
Stayed 3 nights in Sep 2020

4/10 Poor

Wayne, Bangkok

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The Royal Heritage Pavilion is a beautiful h hotel. But they don't understand customer service. First when you check in everyone must give a 1000 baht deposit Ok bad enough but they make you stand there for 5 minutes while the desk clerk fumbles about writing up a receipt. Why don't they prepare the receipts in advance? Next they only give one one room key and charge you 500 baht deposit for the 2nd key and again another 5 minutes waiting for the receipt. Next the room as nice and large with a great view but. Only 3 hangers in the closet empty minibar. No coffee cream or sugar. No kettle for heating water (it took 3 phone calls and a trip down to the desk to get a kettle) only 2 medium size towels and 2 face towels. The internet kept going out and had to be reset. Only a 32inch tv in a premium room. When i ordered a in room massage the door man warned me that if it took over 1 hour that my wife and i would be charged a joiner fee of 1000 baht. Overall a 4 star hotel with 2 star service.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019

8/10 Good

LING HSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for relaxing and quiet stay
Near beach, quiet and helpful staff. Only wifi not so good.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Good location Good view from room balcony Good selection for breakfasts Good clean rooms & facilities Good Service’s by all staffs Good competitive room rates Thanks for a memorable stay
Stayed 2 nights in May 2019

10/10 Excellent

Rajika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Reservation on 19 Feb,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Royal Heritage Pavilion! Best Regards, The management team Royal Heritage Pavilion

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid for my stay and they charge me gain in full
Stayed 3 nights in Jan 2019
Response from Reservation on 19 Feb,2019
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team Royal Heritage Pavilion Royal Thai Pavilion Team

6/10 Okay

Rajinder

Disliked: Staff & service, property conditions & facilities, room comfort
not value for money,if you bring a guest back they charge you additional fee of 1000 bhat, although the room was booked for 1 plus.we checked out 2 days earlier, as the staff was not very friendly. would never stay there again or ever recommend to any one
Stayed 7 nights in Nov 2018
Response from Reservation on 22 Feb,2019
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team Royal Heritage Pavilion Royal Thai Pavilion Team Remark:Require deposit 1,000 B for 1 keycard per room and other service when guest check in and it will be return when guest check-out. The amount is fully re-fundable in case of no miscellaneous bills. If guest want 1 more keycard, required deposit 500 Bath per keycard when guest return it, this amount will returned.

8/10 Good

Kwok Tim Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018
Response from The management team Royal Heritage Pavilion on 14 Nov,2018
Dear Valued guest, Thank you for staying with us and for your kind review and recommendation. The management team Royal Heritage Pavilion

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price of the hotel , the location and the room were very good !!! 20 sec walk to the beach ... very good
Stayed 2 nights in Aug 2018

8/10 Good

Donna

Liked: Cleanliness
Nice pool.
Ok but not much in area. Need a car to get around. Pool was nice. Aircon in room not great. No tea or coffee in room. Breakfast not great but ok.
Response from Reservation on 22 Jun,2018
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team Royal Heritage Pavilion

4/10 Poor

Em, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to beach
Beds were as hard as cement, breakfast was only catering for Chinese. Chinese groups were loud. We stayed 10 nights and hardly slept. Swim up room was nice but that’s all. There were no amenities in room. No glasses, tea, coffee. It wasn’t a hotel I would return to. The staff were lovely though. That’s the only positive.
Stayed 9 nights in Feb 2018
Response from Reservation on 11 Apr,2018
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team

6/10 Okay

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Solid 3.5 rating be careful of extra charges
Clean hotel, all Thai staff is friendly but they ask for a 1000Thb per room at check in but most Thai hotels do as for this. Hotel is out of the was across the road from the beach, this was quite and far enough from the busy night life to make sleeping enjoyable. Breakfast was very bland but if you ask they will make you Omelets but don’t advertise that fact. At check in, you are told what is free water.. ect but when you leave they tell you there are different types of water and you must pay. Word of advice if you have anything that you didn’t bring yourself be prepared to pay for it. The pool is beautiful but always cold if you or your kids are going to use but in the heat it’s a nice option to have. If the price is right I would recommend this hotel. I would give it a solid 3.5 rating
Stayed 4 nights in Feb 2018
Response from Reservatrion on 11 Apr,2018
Dear Valued Guest, Thank you for your comments. We apologized for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. So we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, The management team

4/10 Poor

Stefan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lack of service and attention
while the Hotel rooms are acceptable, the staff attitude and Service isn't. Arrived in the parking garage, no one showed up to help with the lugage, no security. Had to bring up the luggage ourselves, no Elevator. Check in took ages since the first Lady could not find Reservations, we had 2 rooms. Rooms are listed as luxury suites, but actually a bit bare, coffee Cups are there, but no coffee, no spoons. Comment from reception: we have group travel from China, and the small items always disappear. Pool had chairs, but no cushions. This could be a nice Hotel, if the Management would direct attention at customer Service. At this Level, not again for us
Stayed 2 nights in Dec 2017

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not so good.
Stayed 2 nights in Dec 2017

8/10 Good

duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee !
Second time we have styed at hotel, staff friendly and helpful. Only two small complaints. The mould around the bath needs to be taken care, its a simple job to remove & reseal the bath, it lets the room down. Kettle and cup supplied in room but no coffee !! shame.

8/10 Good

MUNIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness
Nice hotel, close to beach
Breakfast taste is not impressive. Room is a bit smell before turn on air conditioning.

2/10 Terrible

Darren, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHAT A DISAPPOINTMENT
On arrival, didn't feel welcome. Paid for hotel transfers but still had to pay and extra 1500 baht. each way. No welcome drink on arrival. Room was ok but walls were dirty.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Boring view, Over priced, Stupid parking,
Its simply not worth the price you pay, the breakfast is ok tho, but the rooms feels boaring and empy and not good view or privacy, overall i wont suggest it

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Across from the beach
My partner felt unsafe, while in the shower staff walked into the room even though the LED do not disturb was on, they even had to joke about it when we saw the same guy in reception the next morning. Checkout staff were rude. Overall it felt like young thugs were working, it wasn't a good feeling. Hotel was cheap so you pay for what you get.

4/10 Poor

sk, las vegas

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Hotel is outdated need lots of improvement. Breakfast serve the same manu for my 3 days stayed.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort

8/10 Good

kevin

Liked: Cleanliness, staff & service
Pattaya trip
Hotel personnel were great. Breakfast was good. Worst WIFI of any hotel I have ever stayed at

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet beach location with friendly, helpful staff.
Great hotel once we found it address does not match location. Very clean and friendly staff.

4/10 Poor

Chris, Bangkok

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequate Hotel at quiet end of Jomtien Beach
Hotel consists of two parts, the front being the original and the new (Heritage) at the rear, but sharing the same not-so-easily seen entrance from a driver's perspective. If visiting, look out for two cream signs mounted one above the other. Breakfast looked OK but nothing was hot, including the coffee. Tried again another day but much earlier. Sadly much the same, nothing was hot. People considering the poolside rooms should pay caution as one needs to be a little agile, not so much for entering the pool but for getting out as there are no steps (wasn't on my section anyway). If you require a hotel in the quiet sector of Jomtien beach, this is quite adequate. There is plenty of local transport passing by the Hotel, so no problem getting around. Room had a small kettle but strangely no tea bags or coffee so bring your own.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms. 2 bedroom ideal for families 2 pools. A kids friendly pool

8/10 Good

JR, Hawaii

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, but empty
Stayed in this hotel for one week, very nice hotel, but very empty. The only time I seen other hotel guest was at the breakfast buffet and that was 3-4 other hotel guest. Very kind of eerie being in such a quiet hotel. Great hotel if you like quiet. Little hard to find street food near hotel, but easy 10 baht bus ride to Jomtien night market for good food. Breakfast in hotel I rate 6 out of 10 because food was cold most of the time and the bread was hard from being left out for long periods of time. Room is clean for the most part only complaint is the outside patio area where the room connects to the pool was kind of dirty and had ants but the hotel in general is very clean and always being cleaned by hotel staff.
Shower & entrance
Bed
Pool access
Pool view1

6/10 Okay

Puk

6/10 Okay

Mitsuhiro

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Stephen, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean
Nice balcony but could not use it for the first half of our stay due to bird droppings. Maid finally cleaned it after third time we asked. Bathroom had a very unpleasant smell all the time and room floor was still wet from being cleaned one day so I used one of the towels to dry it. Afterward that towel was black, started out white. Pool had green algie growing in every corner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel on quiet beach
I stayed here for a week, very quiet area of Pattaya. Staff was pleasant, room was nice. Unfortunately was farther from downtown Pattaya, shopping etc then I wanted. However once I learned the bus system 10BHT a direction it was great.

4/10 Poor

MIke, Vancouver Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Precious WIFI
If the WIFI is included why the hell do i need to constantly be longing in with a new password and user name every day, or every time I connect to a different router in the hotel. Like everyone else I have a laptop and a cellphone that i need to connect. This was a constant headache and frustration. Breakfast was poor, especially the pastries that where consistently stale for the entire week, or maybe desiccated would be a better word. Coffee was instant coffee but at least it was strong. Lots of people chewing with their moths open. In room air conditioning is nice but don't expect to get any sleep unless you own noise canceling headphones.

4/10 Poor

Gary, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad exprience
the stay is lousy, i have book a pool access room and i was told the pool cannot be use for the next two days.A day before we check out we have book a mini bus from the hotel but on the day when we check out the mini bus does not show up and after 4 hours with numerous check and lot of excuses from the hotel staff the bus finally arrived.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Mark, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Jomtien for a quiet getaway
Excellent value here. I had an ocean view room which was very spacious and well maintained. Hotel staff, although not very strong with english (common in the area) were very pleasant and helpful. The breakfast buffet was decent... a little repetitive but prepared well enough. I only docked them a point on the hotel facilities because the lower pool barely gets any sunlight due to how the hotel was constructed, making it a bit of a waste. A point was also docked for room comfort because the beds are VERY firm. If you're used to a pillow top mattress, this might be a bit of an extreme. It's also a ways down Jomtien beach from the night market and other action, but a few baht and you can jump on a tuktuk to get there in 10 minutes.

8/10 Good

Duncan, Bognor regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are first glass
The hotel could do with redecorating in the rooms, but overall very happy. The main point is the staff, very helpful and friendly. Well done !

8/10 Good

Andre, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very good. Only one thing negative is the buffet breakfast. Eggs were cold and most dishes were just lukewarm.

8/10 Good

Henry, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done Royal Heritage!!!
This is my third time staying at this hotel and I have only praises for the improved overall standards and general well being of my stay. Room was spacious and clean and everything works well including the wifi and the check in/out process was very smooth. The new car park is quite large and the breakfast spread is pretty delicious. The staff are most excellent. So, well done again and I will return again soon.

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023

10/10 Excellent

Jan Arne

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Great view of the beach, brilliant staff, nice pools, nice room, a bit on the edge of Beach Road but public transport by the door step so no problem. Recommendable.
Stayed 2 nights in Oct 2023

6/10 Okay

Jens

Stayed 3 nights in Dec 2022

8/10 Good

Dong Lee

Liked: Cleanliness, staff & service
여유롭게 즐기기엔 좋으나 술집및 기타를 즐기기에는 조금 멀다

4/10 Poor

Boonrak

Disliked: Cleanliness, property conditions & facilities, room comfort
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Stayed 2 nights in Jul 2020

6/10 Okay

Linda

Disliked: Property conditions & facilities
Stayed 28 nights in Feb 2020