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Reviews of The George Hotel

3 out of 5
The George Hotel
Devonshire St, Penrith, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 276 reviews" "
Rating 8 - Good. 97 out of 276 reviews" "
Rating 6 - Okay. 19 out of 276 reviews" "
Rating 4 - Poor. 10 out of 276 reviews" "
Rating 2 - Terrible. 1 out of 276 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to this very comfortable hotel. Very popular, nice atmosphere and in town centre.
Stayed 2 nights in May 2024
Response from John on 9 May,2024
Hi PennyThank you ever so much for the lovely reviewKind RegardsTeam George

8/10 Good

Steven

Room was very good Friendly staff made us welcome and always ready to help
Stayed 2 nights in May 2024
Response from John on 9 May,2024
Hi StevenThank you for the lovely reviewKindest RegardsTeam George

10/10 Excellent

Tracy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great dog friendly hotel Great facilities and high quality Room was lovely Thankyou
Stayed 1 night in Apr 2024
Response from John on 27 Apr,2024
Hi TracyThank you ever so much for the lovely reviewKindest RegardsTeam George

8/10 Good

Helen

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Evening food was very poor quality. Drinks were first class. Room was dog friendly and very comfortable.
Stayed 1 night in Apr 2024
Response from John on 22 Apr,2024
Hi HelenThank your for taking the time to reviewI do hope you let the waiting staff know to give us a chance to correct any concern at dinnerKindest RegardsTeam George

8/10 Good

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from John on 11 Apr,2024
Hi KeithThank you ever so much for the reviewKind RegardsTeam George

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very helpful and friendly.
Stayed 2 nights in Feb 2024
Response from John on 11 Apr,2024
Hi GeoffThank you for the reviewKind RegardsTeam George

10/10 Excellent

Marie, LIVERPOOL

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 1 night in Feb 2024
Response from John on 11 Apr,2024
Hi MarieThank you ever so much for the lovely reviewKind RegardsTeam George

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay (again)
Lovely big room (free grade as it was my parents 50th wedding anniversary) voucher for a drink and some chocolates, lovely touches, thank you
Stayed 1 night in Feb 2024
Response from John on 8 Feb,2024
Hi EmmaThank you ever so much for the lovely reviewKindest RegardsTeam George

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from John on 23 Jan,2024
Hi ThomasThank you ever so much for the lovely reviewKindest RegardsTeam George

8/10 Good

Thomas

Business traveller
Good value accommodation in the centre of town within walking distance of the station. Nothing fancy, just providing the essentials for bed and breakfast.
Stayed 1 night in Jan 2024
Response from John on 21 Jan,2024
Hi ThomasThank you ever so much for taking the time to review your visitKindest RegardsTeam George

8/10 Good

Russell

Stayed 2 nights in Dec 2023
Response from John on 31 Dec,2023
Hi RusselThank you for taking the time to reviewKind RegardsTeam George

10/10 Excellent

pete

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great staff, enjoyable food,
Stayed 1 night in Dec 2023
Response from John on 16 Dec,2023
Hi PeteThank you for the lovely reviewKind RegardsTeam George

10/10 Excellent

Guy

Stayed 1 night in Dec 2023
Response from John on 16 Dec,2023
Hi GuyThank you for the reviewKindest RegardsTeam George

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
A hotel with plenty of charming character. As it is the Christmas season the decorations were up and were lovely. The room was a good size and the bedding very good quality and comfortable. Bathroom lovely and warm and quality toiletries. The bar was nice with friendly staff. Breakfast was really nice and plentiful. Reception staff were professional and very friendly and helpful. Carparking was convenient and only £3.00 for the overnight stay. Would highly recommend staying at this hotel.
Stayed 1 night in Nov 2023
Response from John on 12 Dec,2023
Hi DianeThank you ever so much for the lovely reviewKindest RegardsTeam George

6/10 Okay

David

Travelled with family
The room was very cold. Breakfast was average. Decor was good.
Stayed 2 nights in Nov 2023
Response from John on 12 Dec,2023
Hi DavidThank you for taking the time to review your visitWe have just had new boiler house installed so hopefully the teething issues have been solvedKindest Regards

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from John on 12 Nov,2023
Hi MarieThank you for the lovely reviewKind RegardsTeam George

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed and pillows
The thing that stood out was just how comfortable the bed was. The bedroom was good as was the bathroom. The staff we met were all very helpful. Prior to arrival there was very helpful communication about where the car park was, dog policy, and online check in as an option. Would definitely recommend
Stayed 1 night in Nov 2023
Response from John on 12 Nov,2023
Hi TimothyThank you ever so much for the lovely reviewKind RegardsTeam George

10/10 Excellent

Ian

Travelled with partner
Liked: Property conditions & facilities
Excellent Festive dinner in cosy setting Hotel warm and welcoming Comfortable warm warm Excellent breakfast
Stayed 1 night in Oct 2023
Response from John on 8 Nov,2023
Hi IanThank you for the lovely reviewKindest RegardsTeam George

4/10 Poor

Samuel

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Car Parking trouble
Very disappointing upon arrival to find no available car parking, despite being listed as having a car park. The car park is not reserved for guests of the hotel & rather serves as a public car park - first come first served. Upon querying this with the hotel we were told we could find alternative parking in the town, but when we asked if it was open 24 hours, and secure - we were met with a shrug of the shoulders. Room was clean & comfy but overall the hotel is chaotic and looks tired. I would stay elsewhere if we were to stay in Penrith again.
Stayed 1 night in Oct 2023
Response from John on 8 Nov,2023
Hi SamuelSorry to hear you were disappointed about not findingspace in our Car Park, we do have 30 spaces but there are 43 Bedrooms. We usually can sort something as many guests arrive via train or with walking groups and cycles, but as you say it was full on this occasion.We have just renovated the whole ground floor so not sure if I would use the word tiredBest wishes and safe travelsTeam George

10/10 Excellent

Darrel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Old World charm
This is a wonderful old world Hotel, full of history and character. Everything was spotless and clean including my room, which certainly impressed me. It really did tick all the boxes.
Stayed 1 night in Oct 2023
Response from John on 8 Nov,2023
Hi DarrelThank you for the lovely reviewKindest RegardsTeam George

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, and comfortable
Receptionist was very welcoming and helpful; room was warm and comfortable, and the breakfast was very good.
Stayed 1 night in Oct 2023
Response from John on 8 Nov,2023
Hi WilliamThank you for your kind wordsKindest RegardsTeam George

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from John on 8 Nov,2023
Hi MarkThank you for the reviewKind RegardsTeam George

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff. Good breakfast. Quite expensive stay.
Stayed 2 nights in Oct 2023
Response from John on 22 Oct,2023
Hi JoannaThank you for taking the time to review your visitKindest RegardsTeam George

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from John on 5 Oct,2023
Hi RichardThank you for taking the time to review your visitKind RegardsTeam George

8/10 Good

Angela

Stayed 1 night in Sep 2023
Response from John on 5 Oct,2023
Hi AngelaThank you for taking the time to review your visitKindest RegardsTeam George

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and easy to get to facilities. What we did not like was when we first arrived we were given a room for a single person,albeit we were the next day provided with a double room which was very good.
Stayed 14 nights in Sep 2023
Response from John on 29 Sept,2023
Hi FrederickThank you for taking the time to review your visitKindest RegardsTeam George

4/10 Poor

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend.
A warm greeting on arrival but things went steadily downhill from then on. Parking was a trip round the one-way system and then a charge of £3. The kitchen extractor had supposedly broken down so there was no hot food. The local eateries that we were directed to were either closed or not serving food. We ended up with a take-away pizza not having eaten since breakfast and after a 5 hr drive. The hotel itself is in need of a serious facelift. There were several areas that were dirty along with scuffed paintwork. Our bathroom had a dribble of someone else's toiletries down the wall above the bath. Breakfast was a big let down with some very dull choices, empty fruit bowls and dry/luke-warm cooked food. Service was very poor and at no time did anyone come to clear our dishes, we had to remove them to an empty table. On leaving we counted 5 members of staff assembled by reception, none of whom were paying attention to the dining-room, one on their mobile phone. There was no effort at check-out to ask if we had had a pleasant stay. Altogether a very disappointing experience.
Stayed 1 night in Sep 2023
Response from John on 29 Sept,2023
Hi JaneApologies that you had a disappointing experience and thank you ever so much for the feedback that we can use to improve. It was very unfortunate that the extraction in the kitchen broke down on your visit. We are into refurb of the lounges and ground floor within the next two weeks se we are all looking forward to a refresh.Thank you once again for your reviewTeam George

10/10 Excellent

Joan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from John on 23 Sept,2023
Hi JoanThank you ever so much for the lovely reviewKindest RegardsTeam George

10/10 Excellent

sandra

Stayed 2 nights in Jul 2023
Response from John on 22 Sept,2023
Hi SandraThank you for taking the time to review your visitKindest RegardsTeam George

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Creaky and quirky
A good central location, though a bit tricky to find the car park. The staff were great, very helpful and friendly. The food was OK, but nothing special. The hotel bedroom was fine but all the floorboards creak so much with age that I felt like I had intruders in my room on occasion.
Stayed 1 night in Sep 2023
Response from John on 18 Sept,2023
Hi anonymousThank you ever so much for the reviewKind RegardsTeam George

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, room comfort
Weekend break
Our room was lovely all the staff were very friendly and helpful
Stayed 2 nights in Sep 2023
Response from John on 12 Sept,2023
Hi RalphThank you ever so much for the lovely reviewKind RegardsTeam George

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, very helpful and friendly staff providing excellent service
Stayed 1 night in Sep 2023
Response from John on 10 Sept,2023
Hi MichaelThank you for your lovely commentsIt is much appreciated by all the teamKindest RegardsTeam George

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night break which we really enjoyed .Hotel is lovely and old fashioned retaining an air of bygone opulence. The whole break was very good with excellent service and superb breakfast, hotel great base for visiting lake district
Stayed 4 nights in Sep 2023
Response from John on 9 Sept,2023
Hi AnthonyThank you ever so much for the lovely reviewKind Regards and safe travelsTeanm George

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality
It was what we expected from a quality hotel
Stayed 2 nights in Sep 2023
Response from John on 9 Sept,2023
Hi LesleyThank you for the reviewKindest RegardsTeam George

10/10 Excellent

Tim

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Right one were nice and up to date.main area traditional so a good mix of old and new.sraff friendly and helpful.breakfast v good
Stayed 1 night in Sep 2023
Response from John on 4 Sept,2023
Hi TimThanks for the lovely reviewKindest RegardsTeam George

10/10 Excellent

Pete

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Everything was perfect from greeting on arrival through to checkout
Stayed 1 night in Sep 2023
Response from John on 4 Sept,2023
Hi PeteThank you for the lovely reviewKind RegardsTeam George

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay enjoyed the stay
Stayed 1 night in Sep 2023
Response from John on 4 Sept,2023
Hi JayThank your for the reviewKindest RegardsTeam George

10/10 Excellent

Adrian

Stayed 1 night in Sep 2023
Response from John on 4 Sept,2023
Hi AdrianThank your for taking the time to review your visitBest wishesTeam George

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is centrally located making it easy for us to have a quick look around the town. We only stayed overnight on our way down from Scotland and would certainly stay again
Stayed 1 night in Aug 2023
Response from John on 2 Sept,2023
Hi MichaelThank you for taking the time to review your visitWe look forward to seeing you again in the near futureKind RegardsTeam George

10/10 Excellent

Neil

Stayed 1 night in Aug 2023
Response from John on 2 Sept,2023
Hi NeilThank you ever so much for the lovely reviewKindest RegardsTeam George

10/10 Excellent

Louise

Travelled with partner
Liked: Amenities
We will be back, excellent Hotel!
Stayed 1 night in Aug 2023
Response from John on 1 Sept,2023
Hi LouiseThank you ever so much for the reviewKind RegardsTeam George

8/10 Good

Suzanne, Stirlingshire

Liked: Cleanliness, staff & service
Good central hotel. Old building but clean enough. Difficulty getting a car parking space. Food including breakfast was excellent. Very good value for money through Expedia. friendly staff
Stayed 1 night in Aug 2023
Response from John on 1 Sept,2023
Hi SuzanneThank you ever so much for the reviewKind RegardsTeam George

10/10 Excellent

Lynn

Stayed 1 night in Aug 2023
Response from John on 8 Nov,2023
Hi LynnThank you for the reviewKindest RegardsTeam George

8/10 Good

Jennifer

Stayed 1 night in Aug 2023
Response from John on 12 Sept,2023
Hi JenniferThank you for the reviewTeam George

10/10 Excellent

Paul

Stayed 3 nights in Aug 2023
Response from John on 10 Sept,2023
Hi PaulThank you for the lovely reviewKind RegardsTeam George

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from John on 19 Aug,2023
Hi CarolThank you for taking the time to review your visitKind RegardsTeam George

10/10 Excellent

Beverley

Stayed 2 nights in Aug 2023
Response from John on 18 Aug,2023
Hi BeverleyThank you ever so much for the reviewKindest RegardsTeam George

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from John on 4 Sept,2023
Hi DavidThank you for taking the time to review your visitKind RegardsTeam George

10/10 Excellent

Emily

Stayed 2 nights in Aug 2023
Response from John on 18 Aug,2023
Hi EmilyThank you for the reviewKindest RegardsTeam George

6/10 Okay

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was too hot and only had winter duvets available. We couldn’t sleep for the heat and other visitors said the same, seems any rooms above the boiler or kitchens were worst. Our room seemed to be near where seagulls roosted and because we had to have the windows open because of the heat we were woken every few minutes with the gulls squeaking. The hotel was looking tired and needed a good clean. The bar was a dumping ground and was dirty to say the least. On the plus side the bed was comfortable.
Stayed 2 nights in Aug 2023
Response from John on 12 Aug,2023
Hi AngelaSorry to hear you were underwhelmed with your stayOn the plus side we are in full refurb in October, and that will include the Boiler room where we I am sure a more efficient boiler room will be a cooler place. I believe it was a very warm evening also. The bar is closed for renovation at present.Kindest Regards and safe travelsTeam George