2/10 Terrible
kennie e
Travelled with partner
1 May,2024
Disliked: Staff & service, property conditions & facilities
1_did not get the room we paid for the first night. We had to delay our activities the next day to transition rooms. No reduction of the lower level room the first night was offered.
2_ the pictures do not match the space (e.g.) the pool is in the parking lot there is no sitting area as described.
3_ house keeping did not clean our room after 2 days and me specifically asking the front desk to have them clean after the second day before we left the property.
4_finally someone entered our room in the early morning time on the last day at the hotel. I was in the shower and my lady was still in bed. The front desk knew nothing about it, did not acknowledge the potential party, when questioned about this. She was very scared about the situation and the unauthorized intruder.
5_ I have a stayed at a lot of Hilton Properties but this has to be the worst managed property I have ever seen…
The services and care stopped when Hilton and this hotel got the money from me.
kennie e
Stayed 4 nights in Apr 2024