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Reviews of The Grand Ambassador

3.5 out of 5
The Grand Ambassador
Railway Rd, Phagwara, PB

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 34 reviews" "
Rating 8 - Good. 5 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the the train station which was very convenient. Took less than 10 minutes by foot. The only thing there aren't any good shops near the hotel. I recommend this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Gurdip

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were all very attentive and did everything to wnsure our stay was comfortable and enjoyable. We would stay again next time we are in India.
Stayed 7 nights in Jan 2024

8/10 Good

Jatinder

Stayed 2 nights in Oct 2023

8/10 Good

Neeru

Stayed 5 nights in Aug 2023
Response from J.s. Katwal on 6 Oct,2023
Dear Guest,Greetings from The Grand Ambassador!!!Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our staff members and it has been received with much gratitude. It was an honor to have you & hope to welcome you back for another remarkable experience.Best Regards,J.s.KatwalGeneral Manager

10/10 Excellent

Kriti

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience with the breakfast chef, the Restaurant manager Mr. Romit, and the front office team member Mr. Rajat at the hotel. The chef's cooking skills were impressive, making the breakfast absolutely delicious. Mr. Katwal's management ensured a smooth and enjoyable dining experience. Additionally, Mr. Rajat and the front office team were welcoming and helpful, making my stay even better. The combined efforts of these individuals contributed to a fantastic stay, and I'm grateful for their contributions to my positive experience at the hotel.
Response from J.s. Katwal on 6 Oct,2023
Dear Guest,Greetings from The Grand Ambassador!!!Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our staff members and it has been received with much gratitude. It was an honor to have you & hope to welcome you back for another remarkable experience.Best Regards,J.s.KatwalGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly appreciated my stay at your hotel. The staff's exceptional cooperation made a positive impression on me. The delicious food and impeccably clean room added to the overall experience, and I found the housekeeping staff to be attentive and efficient. The front office team's professionalism and friendliness were also noteworthy. It's evident that your team is committed to ensuring guests have a comfortable and enjoyable stay. Thank you for providing such a welcoming and well-rounded experience. Looking forward to visiting again soon!
Response from J.s. Katwal on 6 Oct,2023
Dear Guest,Greetings from The Grand Ambassador!!!Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our staff members and it has been received with much gratitude. It was an honor to have you & hope to welcome you back for another remarkable experience.Best Regards,J.s.KatwalGeneral Manager

10/10 Excellent

BIJU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remarkable satisfaction
Smiling and helpful front office. Delecious food servings restaurant, Excellent house keeping. (some lags in room service ,hope they can improve). Overall a comfortable and peaceful experience. Thank You.
Stayed 3 nights in Aug 2023
Response from J.s. Katwal on 6 Oct,2023
Dear Guest,Greetings from The Grand Ambassador!!!Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our staff members and it has been received with much gratitude. It was an honor to have you & hope to welcome you back for another remarkable experience.Best Regards,J.s.KatwalGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4* stay at Ambassador
A good experience overall, frint desk happy to help. Well recommended
Stayed 2 nights in Jul 2023

10/10 Excellent

Manik

Liked: Cleanliness, staff & service, property conditions & facilities
It was an absolute fun staying here. The rooms are clean, the food is amazing and the staff is exceptionally well behaved.. Didn't had the time to interact much with the hotel staff, but one person that I interacted with was Mr. Rajat, he is the front desk operative and is very polite. Extra 5 stars to him ⭐⭐⭐⭐⭐ Do interact with him if you get to meet him. Overall a very good experience staying here.

10/10 Excellent

Ayush

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Ambassador. I wanted my family to have a comfortable stay with great staff response. It is an experience from coming into the hotel, getting greeted and no issues at the reception. The reception guy was so calm and helpful. The breakfast and dining is exceptional. Rooms are so clean.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
The first room we were given was dusty and dirty. The manafer kindly provided us with an alternative room (which looked cleaner) but bathroom stank foul. Then from about 8-12 midnight there was horrendous noise (music, parting, floir shaking)....didbt sleep a wink! The breakfast was awful (masala tea ok) would bever stay here again. Outdated, dirty ...yuk
Stayed 1 night in May 2023

8/10 Good

BALJINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tidy modern hotel good location near railway staff are polite and professional. Rooms are clean with good facilities, restaurants buffet could do with more variety otherwise it’s a great Al cart menu staff are friendly
Stayed 12 nights in Apr 2023

10/10 Excellent

Ashvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
From checking in to checking out our stay was great the room was large and comfortable,the breakfast was great with plenty of choices and evening meals was good with large portions and a good selection of mocktails ,would definitely stay again and recommend to everyone
Stayed 4 nights in Mar 2023

10/10 Excellent

Bhogal Singh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property in good condition. Staff very friendly and helpful. I would single out Simran on Reception who was extremely helpful. The Roof top terrace was a great place to have an evening meal.
Stayed 4 nights in Mar 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know where to begin. The property or the hospitality. Both were utterly impressive. The rooms are well equiped and spacious with good natural ventilation. I stayed at the suite room and the rooms were clean, spacious and refreshing. What could possibly beat the ambience is the hospitality of the staff. Right from check in by Mr Rajat to the gentleman who helped me with my luggage at check out. Warm smiles, great attitude, and extremely helpful and accomodating. I had the pleasure of interacting with the Exe Chef during the breakfast. A very warm gentleman who took the time out from his busy schedule to share pleasantaries with us. I would recommend this hotel to every traveller whether you are on business or pleasure. Thank you The Grand Ambassador team. You have my 6 Stars.

10/10 Excellent

Manik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on the earth. You think of a place to stay and it's outstanding . Excellent parking place. Front desk very friendly. Rooms bright and specious. Clean noise less. Toilet is clean, big, user friendly. Dining is very good. Morning breakfast is like a royal treat. Veg, nonveg, continental, Indian... You name it and it's on your table. Dining room service is beyond delight.

10/10 Excellent

Manik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is absolutely brilliant in terms of everything. right from check-in to check-out things are as smooth as ice. Rooms are Big, clean & wonderful! The FOOD is ASTONISHINGLY good! Loved the Breakfast, the dinner & the variety it possessed. Tremendous property & totally recommend to people who are visiting this area for any work related purpose or anything for that matter. 10/10!

10/10 Excellent

Surinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transport, rickshaw right outside the hotel, raliway station 5 minute walk. Good breakfast, friendly staff

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most exciting service there is. The staff is so connected and happy that it directly affects the guests. We had a great time. Mr. katwal and Mr pawan are wonderful and charming and the kitchen staff love what they do so much that it shows in every bite of the food. Chef Vaneet puts his heart in food and guests. Spending time in this hotel thrilled and excites us very much.
Stayed 1 night in Sep 2022

10/10 Excellent

Ayush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let's start with ambience right from the reception to the room door, It was beautiful. The room was well placed and planned ofc. Most importantly everything was working from kettle to mini bar. Wifi is fine for work and other requirements. I didn't find anything to complain or deduct a star from review for this hotel in catagory. Rest assured i have another visit in phagwara coming and I'm definitely going to stay here again.
Stayed 1 night in Sep 2022

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option to stay in Phagwara very comfortable and peaceful staying good location excellent services, best for families and kid's, enjoy hard beverages, bar, restaurant, moreover if you missed the breakfast you loose the best of it, breakfast is excellent and room are best in class, room service are quick and satisfying, will visit again!!
Stayed 1 night in Jul 2022

10/10 Excellent

Ayush

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Best hotel in phagwara, rather would say best in the region. Always prefer to stay here even for transit to other places. Staff is well mannered. Buffet especially breakfast are just irresistible and lavish. Rooms are well maintained and housekeeping is excellent. Stayed many times in this facility and always had plasant experience. Location is best amd ample parking space for vehicles. Reasonable tariffs and staff at reception is very very courteous and co operative. A special reference to Mr. Katwal , and CHEF Vaneet(coming from the food and beverages team) who were very welcoming, cordial and had great expertise in their respective spheres. The stay became way more homely with the consistent effort and service of them.
Stayed 1 night in Jul 2022

10/10 Excellent

Manik

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with excellent levels of service. The staff are always welcoming and attentive. Good choice of restaurants and always good food. Rooms are clean with good facilities and housekeeping standards are excellent. Good value overall and the best choice when visiting Phagwara!!!
Stayed 1 night in Jul 2022
Response from sushil on 22 Jul,2022
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards Front Office Manager Replied by (Hotel Manager) sushil kumar

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards General Manager,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
If you need a quiet good nite sleep then DO NOT book this hotel. Moving furniture noisy all night. God knows what is going on and why, despite staff efforts to stop. TV on and off. WiFi on and off Background music in the corridor too loud. Had to request to turn off almost every day. Had to buy ear plugs to get a decent night sleep
Stayed 7 nights in Oct 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards General Manager,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Disappointing stay
Hotel was not prepared for any guests. I think the staff is not fully trained in running a hotel else this trip could have been a success. Food was absolutely appalling we specifically mentioned no spices and recieved extremely spicy food. On returning the food I was told there is no refund on returned food. They had the wrong guests to use these tactics, I did get my money back. They should be happy we did pursue on other things. Sorry guys but my last stay with you.
Stayed 1 night in Aug 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards General Manager,

4/10 Poor

Verified traveller

Disliked: Cleanliness
Annoying background music on all floors played all day until midnight. Room cleanliness not pleasant. Noisy due to parties. Reception staff Randeep was helpful. Restaurant staff Slevia understood customers request.
Stayed 10 nights in Jul 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards General Manager,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel and excellent stay for nri,s who come and visit from abroad. Please keep up the cleanliness and hotel up to date. It is a lovely place to stay!!!
Stayed 7 nights in May 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our team members and it has been received with much gratitude. It was an honor to have served you, hope to welcome you back for another remarkable experience. Best Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean hotel. Good location and had taxi service with good rates. Enjoyed the food in the restaurant. Staff members were polite and helpful. The hotel manager, Joginder Singh Dorga, met a few times and asked about the stay in his hotel, it was nice for him to share about the hotel, which has been built a year ago. Didn’t like the background music playing in the floors until 11pm at night. Also had lots of students staying who made a lot of noise late into the night. Overall a really good experience and will definitely stay there again and recommend this hotel to others.
Stayed 9 nights in Apr 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our team members and it has been received with much gratitude. It was an honor to have served you, hope to welcome you back for another remarkable experience. Best Regards, General Manager

6/10 Okay

Ranbir, Wolverhampton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inexperienced staff, do not listen.
Stayed for 5 days, on check in they had no confirmation of booking, I showed them hotels.com voucher and credit card statement but they still refused on check out presented me with a bill for full stay, I again gave them proof of paid booking and walked out. I have stayed in hundreds of hotels around the world and this was my worst experience. The worst is the staff do not listen to what you have to say. It’s clearly a new and inexperienced hotel. I will use different hotel next time.
Stayed 5 nights in Apr 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards General Manager,

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Feb 2019
Response from General Manager on 16 Feb,2020
DDear Guest, Greetings from The Grand Ambassador, Phagwara! Thank you for writing such a positive feedback on this esteemed travel forum. We are delighted to know that you had such a tremendous experience with us. It pleases us to know that you liked the location and amenities of the hotel. We have shared your lovely feedback with our team members and it has been received with much gratitude. It was an honor to have served you, hope to welcome you back for another remarkable experience. Best Regards, General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out for extra charges
The hotel charged 7000rs for the room even though the hotel had been paid for in advance in full. Absolutely shocking and disgusting
Stayed 4 nights in Feb 2019
Response from General Manager on 16 Feb,2020
Dear Guest, Greetings from The Grand Ambassador, Phagwara! Guest feedback is of utmost significance as it helps us understand which aspects of our hospitality require improvement. We are truly disheartened to hear about your concern regarding hospitality and services. Your feedback has been duly noted and will be shared with the concerned department for requisite amendments. We assure you that this is a rare episode at our hotel. We hope you would give us another opportunity to host you again with improved services and facilities. Best Regards General Manager,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍 Everything is good rooms r clean bathrooms r also clean and the staff is also helpful but at the front desk they need more training regarding check in and check out
Stayed 3 nights in Jan 2019
Response from Manager on 3 Mar,2019
Dear Guest, Warm Greetings from Hotel The Grand Ambassador, Thank you so much for your recent stay giving us the perfect rating. We are delighted to note that you appreciated our Hotel interiors. Compliments like these motivate us to strive for more and also helps us to constantly improve ourselves.Moreover, we will improve our front office service so you get best service in future. Once again, thank you so much for recommending our hotel to others appreciating our associates. Looking forward to welcoming you back soon.

10/10 Excellent

Mira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Hotel Manager on 30 Jan,2019
Dear Guest, Warm Greetings from Hotel The Grand Ambassador, Thank you so much for your recent stay giving us the perfect rating. We are delighted to note that you appreciated our associates services availed by you at the hotel during your visit. Compliments like these motivate us to strive for more and also helps us to constantly improve ourselves. Once again, thank you so much for recommending our hotel to others appreciating our associates. Looking forward to welcoming you back soon.