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Reviews of Sheraton Suites Philadelphia Airport

3.5 out of 5
Sheraton Suites Philadelphia Airport
4101b Island Ave, Philadelphia, PA

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1003 reviews" "
Rating 8 - Good. 245 out of 1003 reviews" "
Rating 6 - Okay. 127 out of 1003 reviews" "
Rating 4 - Poor. 91 out of 1003 reviews" "
Rating 2 - Terrible. 102 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in May 2024
Response from Leadership Team on 22 May,2024
Dear James, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Warmest regards,Leadership Team

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I greatly appreciated that their airport shuttle ran every 20 minutes on the hour. Staff were friendly and nice. The room was clean and the bed was very comfortable. I will stay again.
Stayed 1 night in May 2024
Response from Leadership Team on 22 May,2024
Dear Paula, Thank you for sharing your review with regard to your stay at Sheraton Suites Philadelphia Airport. We are delighted to know you appreciated the convenience of our shuttle service and that you were pleased with our courteous associates and well-kept accommodations featuring relaxing beds. We look forward to your return and wish you all the best with your travels. Warmest regards,Leadership Team

4/10 Poor

Terry

Business traveller
Disliked: Staff & service, property conditions & facilities
Front desk staff require training. While there multiple issues, the main concern is that the tub has no slip protection and I fell in the shower injuring my shoulder and head. When I reported it the front desk offered no assistance. Told me I could go to the hospital if I wanted.
Stayed 1 night in May 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
On site restaurant/bar - friendly bartender Convenient to the airport
Stayed 1 night in May 2024
Response from Leadership Team on 21 May,2024
Dear David, Thank you for choosing to stay with us at Sheraton Suites Philadelphia Airport and taking the time to share your review. We are delighted to read that our on-site restaurant and convenience to the airport enhanced your time with us. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

10/10 Excellent

Lori L

Stayed 2 nights in May 2024
Response from Leadership Team on 19 May,2024
Dear Lori, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Sheraton Suites Philadelphia Airport. We'd love to host you again someday for yet another unforgettable visit.Warmest regards,Leadership Team

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, staff & service
Handy to the airport. The bar was ridiculously expensive.
Stayed 1 night in May 2024
Response from Leadership Team on 20 May,2024
Dear Helen, Thank you for being our guest. We are pleased your proximity to the airport was perfect for your travel plans. However, we are sorry for not meeting your expectations with the bar. We will share your comments appropriately for a better guest experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Warmest regards,Leadership Team

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Room was clean, allowed us to check in early. Will definitely stay here again.
Stayed 1 night in May 2024
Response from Leadership Team on 13 May,2024
Dear Megan, On behalf of our team at Sheraton Suites Philadelphia Airport, thank you for the excellent rating. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. We are thrilled you loved our hotel and look forward to being your hotel of choice whenever you return this way.Warmest regards,Leadership Team

10/10 Excellent

Jason, San leandro

Liked: Property conditions & facilities
Waa great
Stayed 1 night in May 2024
Response from Leadership Team on 10 May,2024
Dear Jason, Thank you for the perfect review. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

8/10 Good

Shengyang

Stayed 1 night in May 2024
Response from Leadership Team on 8 May,2024
Dear Shengyang, We are glad you enjoyed your stay at Sheraton Suites Philadelphia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you back this way. Warmest regards,Leadership Team

6/10 Okay

edward

Travelled with family
We had no breakfast since on Sunday morning it did not start until 7am and we had a 8am flight so we had none.
Stayed 1 night in May 2024
Response from Leadership Team on 7 May,2024
Dear Edward, Thank you for being a guest at our hotel and sharing your feedback. We appreciate your overall rating for your stay, but we regret learning you were unable to take advantage of the breakfast at the in-house restaurant. We will convey your comments to the appropriate individuals to ensure a better outcome. We hope you will give us another chance to welcome you back in the near future.Warmest regards,Leadership Team

10/10 Excellent

Joe C

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed after check-in was at the hotel.
Stayed 1 night in Apr 2024
Response from Leadership Team on 5 May,2024
Dear Joe, Thank you for your review regarding your stay at Sheraton Suites Philadelphia Airport. It was a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we are delighted our amenities and accommodations had a positive impact on your time here. Thank you again for your feedback, and we look forward to welcoming you back.Warmest regards,Leadership Team

10/10 Excellent

Andrew, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 5 May,2024
Dear Andrew, Thank you for the generous rating of Sheraton Suites Philadelphia Airport. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit.Warmest regards,Leadership Team

10/10 Excellent

Xitlalit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shawn at the front desk exceeded my expectations. Very friendly and accommodating
Stayed 1 night in Apr 2024
Response from Leadership Team on 3 May,2024
Dear Xitlalit, Thank you for your recent stay at Sheraton Suites Philadelphia Airport and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Shawn. Thank you again, and we hope to have the opportunity to welcome you back very soon.Warmest regards,Leadership Team

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Hotel Management on 4 May,2024
Dear Kenneth, Thank you for staying at Sheraton Suites Philadelphia Airport and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback as well as for recommending us and look forward to seeing you on your next visit.Warmest regards,Leadership Team

6/10 Okay

carrie

Stayed 3 nights in Feb 2024
Response from Leadership Team on 20 May,2024
Dear Carrie, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warmest regards,Leadership Team

8/10 Good

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. We enjoyed how spacious the room was. We will definitely book again if we are around that area of philly again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr,2024
Dear Kenya, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. We are particularly glad your spacious room provided the comforts you expected and that you enjoyed our modern decor and upscale hotel. We value your business and hope you will come back again to Sheraton Suites Philadelphia Airport. Warmest regards,Leadership Team

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we wanted. Clean and quiet and close to airport with a shuttle that runs every 20 minutes.
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr,2024
Dear Whitney, Traveling can be difficult enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are thrilled to know that our modern accommodations were able to provide you with a comfortable and quiet stay and that you were highly impressed with our complimentary shuttle service to the airport. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr,2024
Dear Anthony, Thank you for writing a review of your recent visit to Sheraton Suites Philadelphia Airport. We are thrilled you enjoyed your stay and your comments were a pleasure to read. We look forward to sharing your compliments with our team. Please come back and visit us soon. Warmest regards,Leadership Team

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saketa is great and was so helpful during the check in process!
Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr,2024
Dear Kelsey, Thank you for being our guest at Sheraton Suites Philadelphia Airport. We are devoted to enriching experiences for our guests through inspired service and our commitment to quality; we are delighted we achieved this during your stay. We appreciate your comments highlighting the dedication of Saketa. We look forward to your next visit whenever your travels bring you back to our city. Have a great day and travel safely.Warmest regards,Leadership Team

8/10 Good

Vashni

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr,2024
Dear Vashni, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Suites Philadelphia Airport. We look forward to your return and wish you all the best with your future travels.Warmest regards,Leadership Team

8/10 Good

Katiria

Travelled with partner
Liked: Staff & service, property conditions & facilities
A very nice hotel. Well kept.
Stayed 1 night in Apr 2024
Response from Leadership Team on 26 Apr,2024
Dear Katiria, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Leadership Team

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good, nice and clean. It was a good stay.
Stayed 1 night in Apr 2024
Response from Leadership Team on 26 Apr,2024
Dear Rosa, Thank you for your kind words about Sheraton Suites Philadelphia Airport. We are thrilled to hear that you found our hotel very clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you again soon.Warmest regards,Leadership Team

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Clean
Stayed 1 night in Apr 2024
Response from Leadership Team on 5 May,2024
Dear Aaron, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Sheraton Suites Philadelphia Airport. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon.Warmest regards,Leadership Team

10/10 Excellent

JERMAINE, PHILADELPHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place... always quiet and clean
Stayed 1 night in Apr 2024
Response from Leadership Team on 23 Apr,2024
Dear Jermaine, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. Thank you very much for the terrific comments about peaceful and spotless accommodations. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

4/10 Poor

Asaph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was dirty, had stained and ripped carpets etc. The staff were okay, not very friendly. Didn’t even ask if my experience was a great one. Won’t be going back there again.
Stayed 2 nights in Apr 2024
Response from Leadership Team on 23 Apr,2024
Dear Asaph, Thank you for your candid feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We truly regret your disappointment regarding your concerns with the upkeep of our property and the level of service you received from our associates. Your feedback is invaluable, and we will immediately address this matter with appropriate individuals to improve our guest comfort and experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Warmest regards,Leadership Team

2/10 Terrible

Brendaliz

Liked: Staff & service
Disliked: Property conditions & facilities
Beds were in poor condition
Stayed 1 night in Apr 2024
Response from Leadership Team on 21 Apr,2024
Dear Brendaliz, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warmest regards,Leadership Team

6/10 Okay

James, Glenolden

Stayed 2 nights in Apr 2024
Response from Leadership Team on 22 Apr,2024
Dear James, Thank you for sharing your rating regarding your recent visit. We hope your overall stay was pleasant; however, we regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest regards,Leadership Team

2/10 Terrible

Adelmira

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby area was dirty. The curtains and lampshades had tears. But most importantly the person checking us out (T. Williams) was incredibly rude. She rolled her eyes at us and told us she did not have time for us when we asked her to print a receipt with our names (both names). The prior night we stayed at Palomar downtown and they were much friendlier and did print a receipt with both of our names without a problem.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 19 Apr,2024
Dear Adelmira, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Furthermore, we are sorry if our lobby area was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warmest regards,Leadership Team

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated and is poorly maintained. A loud party was being held in the room next to ours and the room wreaked of marijuana.
Stayed 1 night in Apr 2024
Response from Leadership Team on 18 Apr,2024
Dear Gregory, Thank you for your candor. We regret our hotel did not meet your expectations and apologize for the disturbances from nearby guests. We continuously aim to maintain our hotel's environment, and we recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 Excellent

Adolphus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, both mornings and evenings, were very accommodating. The housekeeping ladies were very kind as well. It was a very pleasant stay.
Stayed 3 nights in Apr 2024
Response from Leadership Team on 17 Apr,2024
Dear Adolphus, Thank you for the wonderful review of Sheraton Suites Philadelphia Airport. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Warmest regards,Leadership Team

4/10 Poor

Qian, Any city

Liked: Amenities
Disliked: Property conditions & facilities
The place is close to airport and the shuttle bus runs every 20 minutes helped in my case. However, the room was terrible for soundproof and the checkin staff was not friendly. I gave a two star for the location and transportation to airport
Stayed 1 night in Apr 2024
Response from Leadership Team on 16 Apr,2024
Dear Qian, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning that you were pleased with our close proximity to the airport and the convenience of our shuttle service. However, we hope you will accept our apologies for the noise disturbances which inconvenienced you. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area, so we may have the opportunity to better your stay.Warmest regards,Leadership Team

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best hotels I’ve stayed at in a long time.
Stayed 1 night in Apr 2024
Response from Leadership Team on 16 Apr,2024
Dear Todd, It is such a pleasure to earn such a wonderful title! Thank you for mentioning how much you loved your stay with us. All of us at Sheraton Suites Philadelphia Airport, appreciate your very generous compliments. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Warmest regards,Leadership Team

10/10 Excellent

Iraklis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leadership Team on 16 Apr,2024
Dear Iraklis, Thank you for the generous rating. It is rewarding to know you loved your stay! All of us here at Sheraton Suites Philadelphia Airport, look forward to making many more great memories with you. Warmest regards,Leadership Team

6/10 Okay

Diana

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Our experience during this stay exemplifies the importance of positive staff. The location is convenient, the room was nice and spacious, and generally we had a good stay. Bartender was friendly and morning front desk clerk was great. However, both the afternoon and evening clerks were rude. Customer service matters.
Stayed 1 night in Apr 2024
Response from Leadership Team on 15 Apr,2024
Dear Diana, Thank you for your evaluation. We are glad you were pleased with our accommodations and convenient location and that you had an overall pleasant experience with our associates. However, we apologize for the behavior of some of our team members. We understand your disappointment, and your feedback will be reviewed with the team members to ensure these concerns are not repeated. This is not typical of our service, and we hope you will see this for the isolated incident that it was. We hope to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leadership Team on 15 Apr,2024
Dear Robert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we hope to see you again soon. Warmest regards,Leadership Team

10/10 Excellent

ibironke

Stayed 1 night in Apr 2024
Response from Leadership Team on 13 Apr,2024
Dear Ibironke, Thank you for the wonderful rating for Sheraton Suites Philadelphia Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warmest regards,Leadership Team

10/10 Excellent

John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Right near the airport which makes it real easy
Stayed 4 nights in Apr 2024
Response from Leadership Team on 10 Apr,2024
Dear John, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Sheraton Suites Philadelphia Airport with fellow reviewers online. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were very pleasant
Stayed 3 nights in Apr 2024
Response from Leadership Team on 10 Apr,2024
Dear Mark, It was a pleasure to read your fantastic review of the Sheraton Suites Philadelphia Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for staying with us, and we hope to be your hotel of choice every time your travels bring you our way.Warmest regards,Leadership Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Apr 2024
Response from Leadership Team on 9 Apr,2024
Dear Stephen, Thank you for this generous review! Providing an exceptional stay to every guest is what we strive for every day, and your feedback is a wonderful validation of our efforts. We are excited to have the chance to impress you once again during your next visit to Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

10/10 Excellent

Alba, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from Leadership Team on 10 Apr,2024
Dear Alba, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Suites Philadelphia Airport. We look forward to your return and wish you all the best with your future travels.Warmest regards,Leadership Team

10/10 Excellent

Alquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leadership Team on 9 Apr,2024
Dear Alquan, We are delighted you thoroughly enjoyed your stay at Sheraton Suites Philadelphia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Warmest regards,Leadership Team

10/10 Excellent

TEISHA, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice - especially the close off bedroom
Stayed 1 night in Mar 2024
Response from Leadership Team on 3 Apr,2024
Dear Teisha, Thank you for choosing Sheraton Suites Philadelphia Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Warmest regards,Leadership Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice place.
Stayed 1 night in Apr 2024
Response from Leadership Team on 3 Apr,2024
Dear Christine, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Warmest regards,Leadership Team

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Leadership Team on 1 Apr,2024
Dear Juan, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Philadelphia. Warmest regards, Leadership Team

10/10 Excellent

Shanae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night with family. Very clean and comfortable. Friendly staff.
Stayed 1 night in Mar 2024
Response from Leadership Team on 1 Apr,2024
Dear Shanae, Thank you for choosing Sheraton Suites Philadelphia Airport as your home away from home. We are glad to know that you enjoyed our comfortable beds and well-appointed rooms and had some memorable encounters with our staff. We appreciate your feedback and look forward to welcoming you and your family back for another enjoyable stay. Warmest regards, Leadership Team

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leadership Team on 2 Apr,2024
Dear Bruna, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

10/10 Excellent

carolyn, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very polite staff. Hotel is very clean and well maintained
Stayed 1 night in Mar 2024
Response from Leadership Team on 28 Mar,2024
Dear Carolyn, Thank you for choosing Sheraton Suites Philadelphia Airport and for your kind feedback. We are delighted to hear that you had such a positive experience with our check-in service and that our associates left a great impression on you. We also appreciate you mentioning our spotless property. Thank you for being our guest. We look forward to your next visit!Warmest regards,Leadership Team

10/10 Excellent

Nyemiah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how quiet it was!
Stayed 1 night in Mar 2024
Response from Leadership Team on 27 Mar,2024
Dear Nyemiah, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport and for highlighting peaceful accommodations. Our guests' comfort is important to us, and we are glad your room exceeded your expectations. Thank you again for your kind words. We look forward to your next visit.Warmest regards,Leadership Team

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Mar 2024
Response from Leadership Team on 25 Mar,2024
Dear Erica, Thank you for the rating. We are thrilled we met your expectations for a fantastic stay at Sheraton Suites Philadelphia Airport. We hope to have the pleasure of doing so again on your next visit to Philadelphia. Warmest regards, Leadership Team

8/10 Good

Trebor, Lansdowne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was some initial confusion and double booking of the same room because of same last name.
Stayed 2 nights in Mar 2024
Response from Leadership Team on 25 Mar,2024
Dear Trebor, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. While we regret learning about the confusion at the time of check-in, we are happy to see we could quickly resolve the issue and that the rest of your stay with us was enjoyable. Thank you again for your feedback, and we would love to have you stay with us in the future. Warmest regards, Leadership Team