Lobby
Check availability

Reviews of Sleep Inn Center City

2.5 out of 5
Sleep Inn Center City
1020 Cherry Street, Philadelphia, PA

Reviews

7.8

Good

Rating 10 - Excellent. 302 out of 873 reviews" "
Rating 8 - Good. 333 out of 873 reviews" "
Rating 6 - Okay. 123 out of 873 reviews" "
Rating 4 - Poor. 66 out of 873 reviews" "
Rating 2 - Terrible. 49 out of 873 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Paula a

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like that it was close to everything
Stayed 1 night in May 2024

6/10 Okay

Anthony, Catonsville

Travelled with partner
Liked: Staff & service
They do not have a parking garage, there is a parking lot next door but there is no guarantee you can get a spot.
Stayed 2 nights in May 2024
Response from Sleep Inn Team on 7 May,2024
Hi Anthony, we apologize to hear that your experience with the parking lot wasn't satisfying to you. The parking lot does offer center parking and side parking for your convenience providing addtional space. We hope to see you again soon.

6/10 Okay

amanda

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is located in a great part of town, easily walkable to several tourist attractions. It's a no frills hotel, but it was clean and tidy, there is paid parking right next to the hotel and tons of places to eat within walking distance. The staff was exceptionally friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Denise

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Room is well kept except shower liner really needs to be replaced. Hallway is very run down and has a very bad odor. Front office staff is wonderful, friendly, and super helpful. The hotel needs to be updated and I will say it’s super convenient that it’s in tge heart of so many food places. We were confined to our room and ordering food in was so easy and there were so many choices. There is a market just a few doors away. I will say for the price, it was still a great overnight choice.
Stayed 1 night in Apr 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

David, Biddeford

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Not a bad place, just a very normal hotel. They seem to need more staff members tho.
Stayed 5 nights in Apr 2024

2/10 Terrible

Ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While reading reviews I have often wondered what would make someone submit a bad review … now I know. When I arrived at this hotel they said my itinerary showed I had two rooms but they only had one with queen bed. I showed them the email I had ordered double beds one room. When we called Expedia they would not comply with the error they charged me $911.00 for a queen bed one room.They said I only ordered a queen but the email showed it said double room it should of been double queen beds. The web sight showed the two beds this was clearly a scam. I was traveling with my 40 year old son this sleeping arrangement wasn’t good for either of us . The hotel manager was awful she said she would give me a cot which she hiked up the price for that and said I would have to pay additional I was appalled.i then asked if I could get a extra blanket and she was not accommodating. The manager should be fired. After all she thought I had two rooms and was apologetic about the fact she could only provide one. Then I had to use the bathroom they sent me to the second floor where they serve food. There was no soap no paper towels and no toilet paper. The morning and evening staff were very kind but everything else was less then desirable.
Stayed 2 nights in Apr 2024

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! I wouldn’t recommend this hotel at all! When I arrived at the hotel there was no front desk representative present. I waited 20 - 30 minutes in the lobby literally saying ‘hello’ to find out if someone was there. Finally someone came down the elevator wearing jeans and asked me what I was there for? Then he proceeded behind the reception desk and that’s when I realized he was a worker. Then after waiting that long time I needed to use the restroom in which the downstairs bathroom was out of order. The front desk representative told me that there was one upstairs. Upon coming back down and thinking to myself that this can not be real, the front desk representative left again. He was no where in sight. As a solo female traveller I felt very uneasy and uncomfortable. I had no choice but to cancel the remainder of my booking. I went to the hotel the next day to speak with the manager, who wasn’t there, and neither was she there the day before. So the front desk representative who was there that day gave me her email address. I explained to them everything and they were barely remorseful and tried to make excuses. It took them 3 days to finally respond to me. The manager I dealt with was Mika He. And everyone had a very dismissive attitude as if it were my fault. Even as I let Expedia assist with the manager l, when Expedia called and mention my situation they were very quick to say that they were not dealing with the issue. Very disappointed with this hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed a few times and has always been great. Staff is friendly and helpful. There was a little problem with payment this time but they figured it out. Will stay there again
Stayed 2 nights in Mar 2024

10/10 Excellent

MC

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Mar 2024
Response from The Sleep Inn Team on 21 Mar,2024
Hello, we appreciate you for taking the time to let us know about your experience. We are happy that it was a positive stay for you and hope that you return soon!

8/10 Good

Nicole

Stayed 1 night in Mar 2024

10/10 Excellent

Dr. Kenneth

Liked: Staff & service
Tremendous value for a lot less money, especially when considering cost and convenience of on-site parking too. It’s 3 mins to Redding Terminal and to a subway stop which got us to and from the Knicks-76’ers game in 20/25 easy minutes. After the game, we had great, authentic Chinese food at a restaurant open late night just two blocks from hotel. The room itself was large and clean and we each got our own Queen bed—-no sharing Kings nor doubles. Water was hot and we felt as safe here as we do at any bigger-named hotel.
Stayed 1 night in Feb 2024

8/10 Good

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Sleep Inn Team on 21 Feb,2024
Hi Edwin, we are pleased to read your review. Please let us know what we can do to make your stay 10 out of 10 next time :) Our email address is cssleepinn@gmail.com and phone number is (267)-417-8990. We look forward to hearing from you again!

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
So bad
Stayed 1 night in Feb 2024
Response from The Sleep Inn Team on 21 Feb,2024
Hi Alexander, we are sorry to read your review. Can you please contact to tell us what made your stay with us unenjoyable? Our email address is cssleepinn@gmail.com and phone number is (267)-417-8990. We look forward to hearing your feedback.

6/10 Okay

Kamloutie, Coram

Stayed 1 night in Feb 2024

4/10 Poor

Petra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy linens
Bed linens were filthy, room so-so. Housekeeping needs to do a better job. Friday check in front desk was A+.
Stayed 2 nights in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good！
Stayed 1 night in Feb 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, comfortable and modernized, and much nicer than the exterior/lobby/neighborhood would have suggested. A conveniently short walk from Suburban Station. The room door safety latch was broken off and missing which could be disconcerting for a single female traveler. The breakfast was not very inspiring, but barely adequate. The staff were helpful with emergency toiletries (shaving and toothbrush) and friendly. The exterior signage in the dark was not obvious and I walked past it before realizing where it was. Local dining was convenient, tasty if you appreciate Asian food, and very affordable.
Stayed 1 night in Feb 2024

8/10 Good

Jae Young

Stayed 1 night in Feb 2024

8/10 Good

Jae Young

Stayed 1 night in Jan 2024

4/10 Poor

jacob

Stayed 1 night in Jan 2024

6/10 Okay

Donald

Business traveller
Stayed 1 night in Jan 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

MERCEDES

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast, very helpful warm staff.
Stayed 3 nights in Jan 2024

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

João de Barro

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not a good experience
The hotel had a bad smell on the first floor, probably a problem with the plumbing. In addition, the breakfast area had leaks falling from the ceiling. The worst thing was that after midnight someone knocked on the door of the room asking to come in, claiming that there might be a water leak. Even I affirming there was no leak, he insisted again and I said I didn't feel comfortable opening the door.
Stayed 2 nights in Dec 2023

4/10 Poor

Anping

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hallway and the lift were filled with gross odors, likely some dead bodies nearby.
Stayed 1 night in Dec 2023

8/10 Good

Octavia

Front desk guy was very helpful. The breakfast was good as well. The part I didn’t care for was the $25.00 for parking and the $200.00 security deposit for the room plus the fee for the room.
Stayed 1 night in Dec 2023

10/10 Excellent

CHONGYU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Theresa

Stayed 1 night in Dec 2023

6/10 Okay

Scott

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never put in the $200 deposit for the hotel which i was not able to afford. And now I cant get a refund. This blows.
Stayed 1 night in Dec 2023

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

8/10 Good

Constance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room were good; building not well marked; area dirty
Stayed 1 night in Dec 2023

6/10 Okay

karin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mika on 7 Dec,2023
Dear Karin,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon! Sincerely, Mika MayheSleep Inn Center City

8/10 Good

Sandip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasure stay
Stayed 2 nights in Nov 2023
Response from Mika on 29 Nov,2023
Dear Sandip,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Nov 2023
Response from Mika on 29 Nov,2023
Dear Joan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

10/10 Excellent

JoAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Philly marathon weekend stay 2023
The Staff was very friendly and welcoming. The location was perfect. A friend and I were in town for the marathon. We couldn't have planned a better location or hotel.
Stayed 2 nights in Nov 2023
Response from Sha on 21 Nov,2023
Thank you so much for your kind words! We're glad we could make your stay memorable! Hope to see you again soon! - Sleep Inn Staff

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Mika on 29 Nov,2023
Dear Valuable Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your staying experience. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support.We hope for an opportunity to properly host you in the future.Sincerely,Mika MayheGMSleep Inn Center City

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mika on 29 Nov,2023
Dear Sergey,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

6/10 Okay

Billy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The TV was broke - the phone didn’t work - sink didn’t drain
Stayed 3 nights in Nov 2023
Response from Mika on 7 Dec,2023
Dear Billy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. I've shared your comments with our housekeeping and maintenance department. We strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon! Sincerely, Mika MayheSleep Inn Center City

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Room cleanliness, property condition... everything is fine for the price. Luckily, I had a hotel parking for 25$/ day. Around the property is chinatown, so you should be prepared to that. This place is near everything. Walking distance to nice places. Good for a quick visit of Philadelphia
Stayed 1 night in Oct 2023
Response from Mika on 29 Nov,2023
Dear Tuan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Mika on 29 Nov,2023
Dear Scott,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

6/10 Okay

Martin

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Convenient location but wouldn’t stay again.
The staff was very friendly, however as soon as we got to our room, the toilet was not working. We called down 4 times to have someone come up and fix it and ended up figuring it out ourselves, the water was off. But then the toilet ran all day and all night every day we were there. There was dirt on the walls in the bedroom and bathroom and we found hairs in our beds. The TV also did not work at all.
Stayed 2 nights in Sep 2023

10/10 Excellent

Donna, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person...I think his name was Karan..... was very personable and helpful.
Stayed 5 nights in Sep 2023
Response from Mika on 29 Nov,2023
Dear Donna,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position and very helpful happy staff. We loved our stay here. The location makes everything walkable and the front desk staff are extremely helpful and pleasant . The breakfast is lovely and I would highly recommend this hotel for convenience , comfort and very pleasant cheerful staff.
Stayed 3 nights in Sep 2023
Response from Mika on 29 Nov,2023
Dear Elizabeth,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Center City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your patronize is important to us. Please visit us again soon!Sincerely,Mika MayheSleep Inn Center City

2/10 Terrible

Sameerah

Stayed 2 nights in Aug 2023