Coffee/tea maker, electric kettle, cookware/dishes/utensils

Reviews of 1BR - Capital Hotel Stay

1BR - Capital Hotel Stay
5201 Lebanon Ave, Philadelphia, PA

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

9.0/10

Cleanliness

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
The place was clean, and the kitchen was nice. The walls are suuuuper thin and we could hear our upstairs neighbor stomping at 2am for 2 days straight.
Stayed 3 nights in Apr 2024
Response from CH on 13 May,2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. You had notified us about the guest upstairs and we did contact them, then you never mentioned any disturbance from them. We were unaware that it continued, had you notified us we would have acted in accordance to our house rules and policies with the guest. Best regards, Capital Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
This was an apartment style place with lots of attention to detail. The place was clean, easy to locate, and affordable for what it offered.
Stayed 1 night in Apr 2024
Response from Dear Guest, Thank you for taking the time to share on 23 Apr,2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
This was a great property to stay at for a quick trip to Philly. Huge park across the street and plenty to do nearby
Stayed 2 nights in Mar 2024
Response from Capital Hotel on 8 Mar,2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel

2/10 Terrible

Bryan

Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Capital Hotel on 29 Feb,2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests.if we fell short of your expectations in this regard. Your feedback helps us improve, and we hope to have the opportunity to better serve you in the future.Thank you for choosing to stay with us, and we hope to welcome you back again under improved circumstances. If you have any further concerns, please feel free to reach out to us directly.Best regards,Capital Hotel

8/10 Good

Darlene

Liked: Cleanliness, amenities, property conditions & facilities
The apt is updated and pleasant. The manager was professional and dealt with my questions in a timely manner. The bed and bath linens should be updated. A neighbor in a different property had a dog outside several nights that barked a lot. I know this property owner doesn't have anything to do with this, but it did cause a problem sleeping.
Stayed 5 nights in Feb 2024
Response from Capital Hotel on 19 Feb,2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel

10/10 Excellent

Tyrie

Travelled with family
Liked: Cleanliness, property conditions & facilities
I loved the kitchen. Its perfect for a little get away.
Stayed 2 nights in Dec 2023
Response from Capital Hotel on 19 Feb,2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities
Location
Stayed 6 nights in Oct 2023
Response from Mustafa on 15 Nov,2023
Dear Russell,We sincerely appreciate your valuable feedback. Your insights are instrumental in our continuous efforts to enhance the quality of our services. We look forward to the opportunity of hosting you again and further exceeding your expectations.Best regards,Capital Hotel

8/10 Good

Christ

Liked: Cleanliness
Disliked: Room comfort
The bed and couch was unstable, but other than that. Great furnitures and setup. I enjoyed my time there
Stayed 3 nights in Apr 2024
Response from Capital hotel on 15 Apr,2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel