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Reviews of Courtyard by Marriott Philadelphia Valley Forge/Collegeville

3 out of 5
Courtyard by Marriott Philadelphia Valley Forge/Collegeville
600 Campus Drive, Collegeville, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 470 reviews" "
Rating 8 - Good. 120 out of 470 reviews" "
Rating 6 - Okay. 32 out of 470 reviews" "
Rating 4 - Poor. 19 out of 470 reviews" "
Rating 2 - Terrible. 13 out of 470 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well-kept, modern and the rooms are well-appointed. I only stayed for one night, but I would definitely stay here again if I needed a hotel.
Stayed 1 night in Apr 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We appreciate the kind words from your experience, and we hope to see you again soon!

10/10 Excellent

Pamela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay while traveling up North from NC to visit family. Very quiet, felt safe. Went a little off the beaten path to stay in this area. Pretty little town.
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We are so glad you enjoyed your stay with us while visiting family! Collegeville is a very beautiful town and we hope to see you again soon!

6/10 Okay

tabitha

Travelled with partner
Liked: Staff & service
We have stayed here before and enjoyed our stay. This was not our favorite stay. What we loved - the man who checked us in was very helpful. In particular we appreciated that we let us know they had a wedding and put us on a quieter floor. The room was disappointing. It was dirty 0 had not been vacuumed well, our TV did not work and we had to ask twice for coffee replenishment.
Stayed 2 nights in Apr 2024
Response from Jessica Evans, General Manager on 2 May,2024
We apologize that this experience did not meet your expectations and did not match your past experiences. We hope that we can make it up to you next time you are with us! Thank you for choosing to stay with us during your travels to Collegeville!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet environment. Friendly staff
Stayed 1 night in Apr 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

6/10 Okay

Adelio

Liked: Staff & service
I don’t like that you actually have to pay for the breakfast there’s no free breakfast
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 3 Apr,2024
Thank you for your honest review! With Courtyard's we offer a freshly made to order, better quality breakfast along with Starbucks coffee and specialty drinks. We understand it is not a complimentary breakfast buffet like some guests prefer, however we do offer breakfast included rates to make it less expensive. Hopefully we see you again next time you are coming to town!

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with our dog! A courtyard to take him outside to play and a trail that surrounds the entire hotel/condo establishment which is great for walking. Amazing shops and food establishments are literally right around the corner. And everyone there is super friendly!
Stayed 2 nights in Mar 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating and the amazing feedback!! We love our furry guests and are so glad they enjoy the Courtyard and local trails! We hope to see you all again soon!

8/10 Good

Heather, Aledo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and an easy commute to food and shopping. Very pleasant stay!
Stayed 2 nights in Mar 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 4 out of 5 rating!! We hope to see you again soon!

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

6/10 Okay

FREDERICK

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast prices were a turn off. Will book at Residence inn for next stay,
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 19 Mar,2024
Thank you for your review! We do understand that breakfast is an additional cost that maybe you weren't expecting. At Courtyard we offer a better quality freshly made to order breakfast with many variety options. We do offer breakfast included rates to assist with offsetting the a-le-carte costs if you are ever interested in staying with us again! Thank you!

8/10 Good

Leo R. Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 4 out of 5! We would have loved to give you a 5-star experience, please let us know what we could have done better to meet your expectations! We hope to have you with us next time you are in the area!

10/10 Excellent

stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newish
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean. Bathroom is big.
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
It does not include breakfast
Stayed 1 night in Mar 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5! We do offer breakfast included rates- something to keep in mind for your next visit to the area! We hope to see you with us next time!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very accommodating.
Stayed 1 night in Feb 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 Excellent

Jenna

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd breakfast arrangement
Nice hotel and as I appreciate the Starbucks coffee, I did not like the breakfast arrangement. The staff were nice and friendly, but it was easily backed up. We were not in a rush in the morning, but I could see it being inconvenient if you needed to be somewhere. Price was high for the quality.
Stayed 1 night in Feb 2024
Response from Jessica Evans. General Manager on 15 Mar,2024
Hi Michelle, Thank you for the 8 out of 10 rating! We do understand that the Bistro concept isn't the preference for everyone! We are getting some improvements to the menu and additional staffing to assist with orders to make this quicker overall. We hope to see you again next time you are in the area!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and more upscale feel for the price. Would definitely stay again!
Stayed 1 night in Feb 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 Excellent

Lloyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute find and for the money it did not disappoint. I would definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5 and the kind words! We are so glad you enjoyed your stay and hope to have you with us next time you are in the area!

10/10 Excellent

Tianicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 10! We are very glad to see you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Craig

Stayed 1 night in Jan 2024
Response from Jessica Evans, General Manager on 2 May,2024
Thank you for the 5 out of 5 rating!! We hope to see you again soon!

10/10 Excellent

kristen leigh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5! We are very glad to see you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica Evans, General Manager on 15 Mar,2024
Thank you for giving us a rating of 5! We are very glad to see you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jillian

Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dale, Boston

Stayed 5 nights in Dec 2023
Response from Jessica Evans on 15 Mar,2024
Thank you for the 4 out of 5 rating! We hope to see you again soon!

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
1) Barking yipping dog in room next door. 2) The room door key access was cancelled (key cards wouldn't open door) automatically at 10 AM when check-out was 12 Noon and I had to go down to desk, go get my ID for them to reinstate my key card. 3) the sanitary dispenser in the elevator squirted liquid all over my clothing which I did not initiate (notice it was all over the floor in the elevator) ... why do you even have these ?
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Stayed 1 night in Dec 2023
Response from Jessica, General Manager on 13 Dec,2023
Hi James! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay and hope to see you again soon!

8/10 Good

tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
We were only here one night but it was great
Stayed 1 night in Nov 2023
Response from Jessica, General Manager on 13 Dec,2023
Hi Tabitha! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay and hope to see you again soon!

8/10 Good

Cecelia, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very poorly lit. And they did not provide free coffee in the morning, or anytime for that matter.
Stayed 2 nights in Nov 2023
Response from Jessica, General Manager on 13 Dec,2023
Hi Cecelia, Thank you for taking the time to review your experience! At Courtyard we offer Starbucks coffee for purchase throughout the day, however there is complimentary coffee available in your guestroom, in which we can provide as many as you would like. We hope that we see you again soon!

2/10 Terrible

Andrew

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The room I was in did not have a working television. They called a maintenance guy up who “made a call” and left a voicemail. It never got fixed. I worked fifteen hour work day and wanted a place I kick it and relax at the end of the night and couldn’t even do that. You’d think for $206 a night on a TUESDAY, they would offer a better solution than making a call. I went to ask for a different room but was told they were “all booked.” The 75 empty parking spots in the lot say otherwise, but okay then, sure. Very dissatisfied.
Stayed 1 night in Nov 2023

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Certain channels on tv didnt work but othwrwise good stay
Stayed 1 night in Oct 2023
Response from Jessica, General Manager on 13 Dec,2023
Hi Lindsey! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay, except for the tv channel issue as it seemed as there was an outage at that time. We do apologize! We hope to see you again soon!

10/10 Excellent

Ron

Stayed 3 nights in Oct 2023
Response from Jessica, General Manager on 13 Dec,2023
Hi Ron! Thank you for taking the time to review your experience! We are so happy you enjoyed your stay and provided us a 10 out of 10 review! We hope to see you again soon!

6/10 Okay

Edward

Travelled with family
Disliked: Staff & service, amenities
Day staff were great throughout stay. But, late overnight staff (after 1:00am on 10/7) were unprofessional and not customer centric. One of our rooms had a deadbolt lock that got stuck throughout stay. Eventually resulting in a lockout at 2:00am. Staff was more concerned about "CYA" than correcting the problem. Evenutally, the problem was corrected by 4:00am. Resulting in being locked out of our room for 2 hours (2am-4am). Late overnight staff needs to trained in customer service principles. Day staff was well trained and professional.
Stayed 2 nights in Oct 2023

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Kaitlyn

Stayed 1 night in Oct 2023

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very clean and the front desk staff were very nice and helpful.
Stayed 2 nights in Oct 2023

8/10 Good

walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are two or more separate marriot entities with poor lighting and its easy to go to the wrong one.Also poor signage
Stayed 1 night in Oct 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast would be nice
Stayed 1 night in Sep 2023

10/10 Excellent

michael

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. clean and quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice check-in. Carmen was very kind, warm and knowledgeable.
Stayed 1 night in Sep 2023

10/10 Excellent

Priya

Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Bradley, McAllen

Stayed 1 night in Jul 2023

4/10 Poor

Ashley

Travelled with family
Elevator hasn’t worked in over 18 months
The elevator is still not operating. We have stayed here over 7 times in the last 18 months. Since that first stay 18 months ago the elevator has been inoperable. The TV remote in our room did not work.
Stayed 1 night in Jul 2023
Response from Jessica Evans on 8 Aug,2023
Hi Ashley, thank you for your feedback and we apologize on the elevator issue and how it has impacted your previous stays! It is never our intention to impact our guests like this, especially for so long. Unfortunately, you are correct, one of the two elevators has been down off and on since late last year due to a major part that is back ordered- it hasn't been quite a year yet though. Please know we have and still are working hard on getting this part in and installed to have both functioning for our guests and assisting guests the best that we can. It is in the works and should be fixed within the next few months.