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Reviews of Fairfield Inn & Suites by Marriott Philadelphia Downtown/Center City

2.5 out of 5
Fairfield Inn & Suites by Marriott Philadelphia Downtown/Center City
261 S 13th St, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 398 out of 729 reviews" "
Rating 8 - Good. 215 out of 729 reviews" "
Rating 6 - Okay. 64 out of 729 reviews" "
Rating 4 - Poor. 27 out of 729 reviews" "
Rating 2 - Terrible. 25 out of 729 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No rugs! It was perfect! I’ll stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Roxann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great decor Great breakfast and coffee Great neighborhood
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
While the room was smaller than expected, it was a great location and the staff were very helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super rad hotel. Would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Edward, Lexington

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tiny but very clean. The complimentary breakfast was one of the best I have experienced at a hotel. I would definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional, professional and very pleasant. I highly recommend staying at this property.
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean property. Front desk staff were great to work with.
Stayed 3 nights in Feb 2024

10/10 Excellent

Monica, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was very polite and helpful she greeted us every time we entered the building and when I had a wardrobe malfunction on my birthday she provided me with a sewing kit before I had a meltdown the hotel was super clean and very quiet I will visit again
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet in the front desk were very very very welcoming. I am not from Philly and they made me feel very comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Nikel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I like the restaurant and friendly staff!
Stayed 1 night in Feb 2024

4/10 Poor

Byoung

Business traveller
Disliked: Staff & service, amenities
No free parking lot. Very expensive parking fee.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Bad Reception
Front desk help was the low point of my stay.
Stayed 2 nights in Jan 2024

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its cute for a boutique hotel. This is our third or fourth time here. Staff is pleasant but they look like they are a little tired. Restaurant and bar are nice, but drafty during the winter.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for over a week and had a very good experience! The rooms are small, but the service is very good (there was always somebody at the front desk to help), and the hotel seems clean. Excellent water pressure and hot water availability, and there are microwaves and mini-fridges in the rooms. The gym has a full set of dumbbells up to 50 lbs as well as a bench and some treadmills. Breakfast is the same every day, but it's better than most hotel breakfasts for sure. Location is also really good - easily walkable to many restaurants and sites, and right across from the Academy of Music and Kimmel Center. I would definitely stay here again.
Stayed 8 nights in Jan 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Checkin team rocked.
Stayed 1 night in Jan 2024

10/10 Excellent

Jenine

Stayed 1 night in Jan 2024

10/10 Excellent

Sampath

Stayed 1 night in Jan 2024

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and location. One elevator working, the other not, is the only drawback.
Stayed 1 night in Dec 2023

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front desk are amazing; front desk are attentive, relaxed, helpful and kind. No stress environment. Reataurant is five stars. Great service all around. Beautiful space.
Stayed 1 night in Dec 2023

10/10 Excellent

Isabella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what I needed. In the city for business, this stay was safe, clean, & convenient

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nihar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Porchia

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

JOSE FRANCISCO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel at the front desk are welcoming and super helpful. The bedroom is small (10 ft by 12 ft) but adequate. The bathroom area is larger than expected. We had a corner room and this may have affected the bathroom size. Rooms are very clean. The continental breakfast offered a wide variety of foods - cereals, eggs, turkey sausage paddies, pork links, yogurt, breads. The only thing missing was Belgin waffles. The valet parking is expensive ($66 per day). We used the at-grade lot about 50 yards away for about $33 per 24 hours. The dinners at the restaurant were good and convenient. The hotel is a good value for the area.

8/10 Good

Joseph

Stayed 9 nights in Nov 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Deborah, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to downtown and shops. Only thing I didn't like was only one elevator in use.
Stayed 7 nights in Nov 2023

4/10 Poor

Ethel

Disliked: Cleanliness, amenities, property conditions & facilities
Not good. No heat at all in room 602. Finally moved to room 609 which was difficult to move in the room. Death trap in case of an emergency. Could not walk from one bed past the television to the next bed. Refrigerator made loud noise and leaked. Had to unplug. Room smelled really bad. Poor ventilation. Only 1 elevator worked. I was in a wheelchair. Desk never answered phone. Heat kept turning off as did the television. No safe. Noise came through walls and floor. Creepy!
Stayed 4 nights in Nov 2023

6/10 Okay

Jeffrey L

Business traveller
Liked: Cleanliness
Disliked: Amenities
Boutique
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF WAS VERY FRIENDLY. ROOM VERY CUTE AND CLEAN
Stayed 1 night in Nov 2023

10/10 Excellent

Ebony, philadelphia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I was in the. Ity for Philadelphia marathon weekend and upon arival check in was a breeze. Room smelled good and was neat and clean. My stay overall was great. The only flaw was that housekeeping didnt believe in lining trashcans or providing them. It was kinda annoying but otherwise it was a great hotel. Breakfast and gym were good too.
Stayed 4 nights in Nov 2023

4/10 Poor

hadi

Disliked: Cleanliness, property conditions & facilities
was not worthy to stay. we checked out early because the room was not comfortable to stay
Stayed 2 nights in Nov 2023

8/10 Good

Kyuman

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are way too small. Overall it’s clean and location is awesome.
Stayed 2 nights in Nov 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was second to none. Each team member/employee was friendly, helpful and professional. The only thing I didn't care for was the oder of the cleaning products that the hotel uses. I didn't need housekeeping services throughout my stay, although they were offered, so the oder dissipated after a day and a half, and didn't return.
Stayed 3 nights in Nov 2023

10/10 Excellent

SIDDIQAH, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

George

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff, ideal central location. Free breakfast, decent food in restaurant Would recommend
Stayed 3 nights in Oct 2023

10/10 Excellent

Dileiby

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and knowledgeable. She gave us great recommendations for restaurants with detail. The halls were full of beautiful Art work and feel . The room is smaller than expected however , we didn’t mind.
Stayed 1 night in Oct 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023