Terrace/patio

Reviews of Hilton Garden Inn Philadelphia Ft. Washington

3.5 out of 5
Hilton Garden Inn Philadelphia Ft. Washington
530 West Pennsylvania Ave, Fort Washington, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 929 reviews" "
Rating 8 - Good. 297 out of 929 reviews" "
Rating 6 - Okay. 76 out of 929 reviews" "
Rating 4 - Poor. 48 out of 929 reviews" "
Rating 2 - Terrible. 30 out of 929 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Johanna

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
For the price paid the condition of the room…
Stayed 1 night in May 2024

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! The only thing was missing the bathroom was missing items but other the that it was a great stay
Stayed 1 night in May 2024

10/10 Excellent

Serita

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zaakariah checked us into room 628 on May 3 at 9:30 PM and was so pleasant and super kind. She is a great person for the front desk.
Stayed 1 night in May 2024

2/10 Terrible

Dana

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After waiting over an hour for a hamburger, chicken sandwich and fries we were told they may have given our food away but the cook never prepared it and they wanted us to wait another 15 mins and he was going to cook it for us mind you he had his coat on and was ready to go. I was hangry and declined to wait. There was a female football game and they were fighting, smoking weed, and disturbing the guests....6 cop cars outside....RIDICULOUS. NEVER AGAIN HERE...and no heat on in the pool area...the keys stop working had to constantly go to the front desk.
Stayed 2 nights in Apr 2024

2/10 Terrible

Rolando

Travelled with family
Disliked: Staff & service
A lot off noise in the other room they have music loud, the check in when we arrived doesnt have any room available we go back until 10 pm and doesnt have 2 queens bed that we reserve, and also the breakfast wasnt included.
Stayed 1 night in Apr 2024

10/10 Excellent

Ajahnae

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and room was super clean
Stayed 3 nights in Apr 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer facility.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Britney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! The staff were helpful and super friendly!
Stayed 2 nights in Apr 2024

4/10 Poor

Neishanett

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Inside room 212 there was no cold water in the sink. The water was extremely hot. Had to brush my teeth, wash my face and hand over the tub.
Stayed 1 night in Apr 2024

4/10 Poor

Beatrice, Chicago

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Our stay was not great. The key did not work for the first room. The maintenence person was working on it and then got called away and didnt return. We went to change rooms and the new room had no fridge for the remaining of our stay. We broke a glass bottle and called for someone to clean it and it took 3 calls and a trip to the feont desk for someone to actually come and clean it up
Stayed 3 nights in Apr 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where was the coffee? Seems reasonable to have some coffee out for guests.
Stayed 1 night in Apr 2024

4/10 Poor

Katie

Stayed 1 night in Apr 2024

10/10 Excellent

irakli

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was excellent room was clean surrounding what noisy
Stayed 1 night in Apr 2024

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bathtub in room dripped continually. Stayed two nights and did not get maid service. Website advertised a bar in the lobby but the Hotel did not even have a liquor license.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natasha, Warminster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean! There was a huge wedding party staying at the same time as our stay so parking was tough but the staff made us feel welcome and encouraged us to arrive to breakfast early because of the party.
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service at check in.
Stayed 1 night in Apr 2024

6/10 Okay

Hunter

Liked: Cleanliness
During my check in the front desk worker charged $75 and wouldn’t tell me why? Bar wasn’t even open
Stayed 1 night in Apr 2024

8/10 Good

Marcos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are open for only a couple of weeks so it’s hard to rate properly. But good stay overall!!
Stayed 1 night in Mar 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Terri Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite abd clean staff was very friendly
Stayed 1 night in Mar 2024

2/10 Terrible

Giovany J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was mice in the room It was disgusting
Stayed 2 nights in Jun 2021
Response from General Manager on 17 Sept,2021
Giovany, thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived. Please accept our apologies for the entrance of the outside nuisance in your room. However, we will address this with our team to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Warm Regards, Billy Gunn, General Manager

2/10 Terrible

Michael W

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property was flooded out and they closed hotel and cancelled our reservation We showed up to check in and they told us the were closed an our reservation was cancelled No one contacted us prior to our showing up to let us know even though they had been closed for several days No one tried to get us another reservation Attitude was basically tough luck your on your own Not the attitude expected from a Hilton Inn I also had paid in advance in July and have not received any notification or refund of my payment Still waiting for a call from expedia or Hilton Inn
Stayed 1 night in Sep 2021
Response from General Manager on 11 Sept,2021
Thank you for your review and for choosing our hotel. Please accept our apologies for not being able to accommodate you this time and for the inconvenience caused. We can certainly understand your disappointment and the frustration you must have felt. Kindly note, reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Warm Regards, Billy Gunn General Manager

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable and roomy, The staff is friendly, accommodating, and responsive. Efforts appeared to be made to maintain safety and cleanliness. We have stayed here before and will likely stay here again next time we are in the area.
Stayed 3 nights in Aug 2021
Response from General Manager on 6 Sept,2021
Al, thank you for staying with us and leaving your generous review. We are glad to know that we were able to provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Hilton Garden Inn Philadelphia/Ft. Washington look forward to your next visit. Warm Regards, Billy Gunn, General Manager

8/10 Good

Scott

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Solid stay despite covid.
A good stay in a clean, convenient, and comfortable location. Pool looked nice but was closed. No breakfast. One has to request housekeeping services which wasn't very evident initially.
Stayed 4 nights in Aug 2021
Response from General Manager on 4 Sept,2021
Scott, thank you for your recent stay at the Hilton Garden Inn Philadelphia/Ft. Washington. We are glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon. Warm Regards, Billy Gunn General Manager

2/10 Terrible

Pauline

Was not able to get a room. Need a refund ASAP
Stayed 1 night in Aug 2021
Response from General Manager on 2 Sept,2021
Pauline, thank you for the review. We are disappointed to know we were unable to honor your request for a room. Please reach out to our front desk for further assistance regarding this. We appreciate your feedback, and we hope to accommodate you whenever you are in our area. Warm Regards, Billy Gunn, General Manager

2/10 Terrible

Thomas

Travelled with partner
No problem with Hotel, Expedia botch my reservation with this hotel & Expedia customer service reps was HORRIBLE in dealing with this situation...
Stayed 3 nights in Aug 2021
Response from General Manager on 2 Sept,2021
Thomas, thank you for sharing your feedback. While you had an overall pleasant stay with us, we regret the issues you had with the third-party website. We hope this will not deter you from choosing us again soon. Warm Regards, Billy Gunn, General Manager

2/10 Terrible

Leroy, Pittsburgh

Travelled with partner
Disliked: Staff & service
Did not stay there. They did not honor my reservation.
Stayed 1 night in Aug 2021
Response from General Manager on 2 Sept,2021
Leroy, thank you for the review. We were disappointed to read about your experience and apologize for the issues you had with your reservation through the third party. We appreciate your feedback, and we will look into this. We hope to accommodate you on your next visit to our area. Warm Regards, Billy Gunn, General Manager

10/10 Excellent

Phyllis

Stayed 1 night in Aug 2021

2/10 Terrible

David

Travelled with family
My reservation was never confirmed by orbits not the hotel falt. I am glad i called weeks before so i didn't show up like many other guest of the wedding encluding the brides mother without a room fro. What i heard after the wedding in the lobby was terrible i will never use orbits again
Stayed 1 night in Aug 2021
Response from General Manager on 4 Sept,2021
David, thank you for taking the time to provide your feedback. We are sorry to hear about the reservation issue you encountered. We appreciate your business and hope to have another chance to serve you in the future. Warm Regards, Billy Gunn General Manager

10/10 Excellent

Catherine

Travelled with pets
Liked: Cleanliness, staff & service, amenities
It was a smooth quiet visit
Stayed 1 night in Aug 2021
Response from General Manager on 17 Sept,2021
Catherine, thank you for choosing Hilton Garden Inn Philadelphia/Ft. Washington and for the five-star rating. We are thrilled to know we exceeded your expectations and, you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Warm Regards, Billy Gunn, General Manager

8/10 Good

chozin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden area is present and fast amd nice staff.
Stayed 1 night in Aug 2021
Response from General Manager on 26 Aug,2021
Thank you for staying at the Hilton Garden Inn Philadelphia/Ft. Washington and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope that you will consider us your home away from home, and we look forward to seeing you again! Warm Regards, Billy Gunn General Manager

10/10 Excellent

Janaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 1 night in Aug 2021
Response from General Manager on 26 Aug,2021
Veronica, thank you for taking the time to post your wonderful feedback regarding your time at Hilton Garden Inn Philadelphia/Ft. Washington. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon. Warm Regards, Billy Gunn General Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff is very nice but the 1st room smelled like old smoke, a/c wasn't working correctly and the toilet ran every 15 minutes. They moved is to another room that was better except the toilet ran every half hour. Water pressure was bad Hallway was musty. I expect more from this price point.
Stayed 2 nights in Aug 2021
Response from General Manager on 21 Aug,2021
Thank you for being our guest. While you were impressed with our courteous associates, we are sorry for the cleanliness and maintenance issues you had in your initial room. Your feedback has been discussed with our team to improve our accommodations going forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Warm Regards, Billy Gunn, General Manager

4/10 Poor

Holly

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our room was clean, and staff at the front desk were over-all friendly and nice. However, on our first night we
Stayed 2 nights in Aug 2021
Response from General Manager on 17 Sept,2021
Holly, thank you for being a guest at our hotel. We are glad to know you were pleased with our comfortable rooms and courteous staff. However, we apologize for not meeting all of your expectations. Thank you again for your feedback, and we hope to see you again soon. Warm Regards, Billy Gunn, General Manager

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
The staff was very friendly. However, the room was a bit run down. It didn't seem very clean. The tub was in poor shape. The hairdryer broke mid use. You can hear the neighbors clearly in the bathroom and from the halls.
Stayed 1 night in Aug 2021
Response from General Manager on 18 Aug,2021
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered for the concerns you had with your room. We will share your comments with our housekeeping our maintenance teams and take steps to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Warm Regards, Billy Gunn General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was so nice and welcoming. We wish we could have stayed a second night.
Stayed 1 night in Aug 2021
Response from General Manager on 18 Aug,2021
Thank you for staying at the Hilton Garden Inn Philadelphia/Ft. Washington and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope that you will consider us your home away from home, and we look forward to seeing you again! Warm Regards, Billy Gunn General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, as expected. Only one elevator was working and it was slow, but not a problem.
Stayed 1 night in Aug 2021
Response from General Manager on 18 Aug,2021
Thank you for your kind words about our hotel and for being our valued guest. We are especially glad that your room was perfect, and that you found it to be a great place to both works and relax during your visit. Our dedicated housekeeping team works hard to exceed the expectations of a clean and comfortable room. We appreciate your business and look forward to welcoming you back to the Hilton Garden Inn Philadelphia/Ft. Washington. Warm Regards, Billy Gunn General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked for housekeeping to change my washcloths and towels and empty the trash. I had to pick them up at the front desk. Other than that things were great.
Stayed 3 nights in Aug 2021
Response from General Manager on 15 Aug,2021
Thank you for choosing Hilton Garden Inn Philadelphia/Ft. Washington. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know our front desk is always happy to arrange these specifics. We are sorry for the inconvenience caused and are grateful for your patience. It was a pleasure hosting you, and we hope to see you soon. Warm Regards, Billy Gunn General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2021
Response from General Manager on 17 Sept,2021
We appreciate your gracious rating about your stay at Hilton Garden Inn Philadelphia/Ft. Washington. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Warm Regards, Billy Gunn, General Manager

4/10 Poor

Chandralika

Disliked: Cleanliness
Stayed 4 nights in Jul 2021

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice experience!
Stayed 1 night in Jul 2021
Response from General Manager on 18 Aug,2021
Mary, thank you for your nice rating and for letting us know that your stay at Hilton Garden Inn Philadelphia/Ft. Washington was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Warm Regards, Billy Gunn General Manager

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The air conditioner in the room was not working. Bldg. maintenance and engineering visited without results. Temp in the room 78-76. Would not recommend this Hilton Garden.
Stayed 2 nights in Aug 2021
Response from General Manager on 7 Aug,2021
Thank you for your review. We are sorry for the faulty HVAC unit in your room and that we were unable to resolve it. Your feedback has been discussed with our maintenance team to address the problem and to make sure we are consistent with our service delivery. We hope you will consider a return visit so we can make it up to you. Warm Regards, Billy Gunn, General Manager

8/10 Good

Kai

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Rooms at this location are a little more spacious compared to hotel rooms at properties with similar rates per night. Lighting, in the room and in the hotel in general, could be a little brighter. Thermostat in room was not working properly.
Stayed 1 night in Jul 2021
Response from General Manager on 18 Aug,2021
Thank you for the candid review. We are glad you were pleased with our spacious accommodations and that you had a pleasant stay overall. However, we regret not meeting your expectations and apologize for the concerns you had with the thermostat. We will share your comments with our maintenance team and make sure the concern is resolved immediately. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Warm Regards, Billy Gunn General Manager

4/10 Poor

Moshe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most disappointing vacation
At the checking in we did not get any instructions\welcome flyer except the key to our room. When called the lobby with questions it seemed that the staff does not know what is going on in the hotel or around it. The second day, our room was not cleaned because we did not ask for it, but no one told us that it is required nor it is on the hotel's website. After talking to the manager we were told that all the cleaning staff left already, while down the corridor there was a cleaning lady with a cart. When insisting on cleaning our room, we were told to wait in the lobby and after more then one hour when we were told that we can go back, the only thing that changed was that the towels were replaced, everything else was exactly as left in the morning. The pool was closed, 3 staff said 3 different things. According to the website and the hotel , at the time we checked in the pool was suppose to be opened. Everything that wasn't ok was blamed on the COVID, but most of the staff and guests did not even wear a mask. Overall, if you consider a one night stay it is ok but for a vacation of a few days it is definitely not recommended.
Stayed 2 nights in Aug 2021
Response from General Manager on 5 Aug,2021
Moshe, thank you for being our guest. We are sorry for the disappointment you had. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We sincerely apologize if this was not communicated to you upon check-in. We also regret the disappointment you had with our pool not being open. We hope you will consider a return visit so we can restore your confidence in our hotel. Warm Regards, Billy Gunn, General Manager

10/10 Excellent

Hafizur

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from General Manager on 18 Sept,2021
Hafizur, thank you for being our guest. Our top priority is for you to have an enjoyable stay and, from your perfect rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn Philadelphia/Ft. Washington, and we look forward to welcoming you again soon. Warm Regards, Billy Gunn, General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. The staff was extremely friendly and helpful. Overall and excellent stay
Stayed 3 nights in Jul 2021
Response from General Manager on 5 Aug,2021
Thank you for the generous review of Hilton Garden Inn Philadelphia/Ft. Washington. We are delighted to know you loved all aspects of our hotel and were especially impressed with our cordial associates. Your compliments will surely be shared with our team. We value your business and look forward to welcoming you back soon. Warm Regards, Billy Gunn, General Manager