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Reviews of Hilton Garden Inn Valley Forge/Oaks

3 out of 5
Hilton Garden Inn Valley Forge/Oaks
500 Cresson Blvd Oaks, Phoenixville, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 383 out of 622 reviews" "
Rating 8 - Good. 168 out of 622 reviews" "
Rating 6 - Okay. 38 out of 622 reviews" "
Rating 4 - Poor. 19 out of 622 reviews" "
Rating 2 - Terrible. 14 out of 622 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

isabella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing within waling distance
Stayed 1 night in Feb 2024

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
AC was loud
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and comfortable
Stayed 1 night in Apr 2024

2/10 Terrible

Julie Ensign-

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this property last year and loved it. It is beautiful and staff are friendly.Unfortunately if you book through Expedia you are not guaranteed the room you select. Arrangements were booked months in in advance but upon arrival our booked 2 bed room was a 1 bed. Upon contact with the hotel we learned that Expedia is a 3rd party vendor and does not have to provide what customers pay for. We paid for 2 beds but only received one for 4 days. No discounts or refunds on the stay. The hotel is beautiful but the experience due to Expedia's not providing what we paid for made the stay negative. Very dissapointed with the lack of care or support. I woulod urge to book directly with the hotel as they are the only one able to stand behind what a travelrr books.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with partner
Staff very nice and helpful. Love the check out at 12….
Stayed 1 night in Apr 2024

6/10 Okay

mark

Hard to get to from highway
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Stayed 1 night in Mar 2024

8/10 Good

Robert

Stayed 4 nights in Mar 2024

8/10 Good

andreas

Stayed 1 night in Feb 2024

10/10 Excellent

Nancy Work

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay the night
Stayed 1 night in Jan 2024

8/10 Good

Margaret, Stewartstown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall hotel stay was pleasant.
Stayed 1 night in Jan 2024

4/10 Poor

glenn

Disliked: Property conditions & facilities
Room had some unsafe broken furniture. It was VERY noisy with people running around yelling in the halls. Had dinner which was expensive and TERRIBLE with burnt portions. WIFI did not work -- computer and phone connected to their router but could not access any net pages. Room was cold no matter how high we turned the heat. Would never go back
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tyrekeya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe and inviting. I enjoyed the experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to all the shopping outlets
Stayed 3 nights in Jan 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent for the Price and Location
Hotel was fine for the price. The room was spacious and generally comfortable. Minor check in problem which was resolved quickly. Staff was friendly and courteous. close to quite a few things for convenience.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was lovely and staff highly professional
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Colby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional! From the staff to the Rooms and grounds around the hotel. Everything was spotless and the staff was helpful and inviting!!
Stayed 1 night in Nov 2023

10/10 Excellent

Elisabeth

Stayed 1 night in Nov 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent price, slightly dated
This hotel location was perfect for the conference I was attending near by. The room is comfortable enough, though a bit dated. I chose to have my room serviced each day but housekeeping didn’t come once. That was a little disappointing.
Stayed 2 nights in Nov 2023

6/10 Okay

Linda

Travelled with family
Disliked: Staff & service
I was not impressed with the staff for the breakfast service
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
Staff is helpful, friendly and always smiling.
Stayed 1 night in Oct 2023

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

danielle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was okay a little run down
Stayed 2 nights in Sep 2023

8/10 Good

JOHN

Travelled with partner
NOT WORTH THE PRICE.
Stayed 2 nights in Sep 2023

8/10 Good

Rudolph

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Jonathan, Thomaston

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this property recently and our experience was awful. A few of the things that were terrible: - The room was dirty. - The bed had a white stain on the frame that looked like bodily fluids. Not sure if it was, but gross none-the-less. - The chair in the room was visibly dirty, had stains, and its upholstery was disintegrating. - The air conditioner was very loud. - The pool water was green. We thought this might be due to their chemicals, but the adjacent hot top water was clear. It looked too gross to swim in. - My wife is disabled and asked for a couple more bed pillows to get comfortable. The staff informed us they were "out of pillows at this time." Really? Also, requested extra towels were not available either. But here is the worst part: they double charged us! We booked the room through Expedia and paid for it. The day after our stay, the hotel directly charged us AGAIN for the same stay! Mistakes happen, so I called the hotel. None of the staff could get the manager (only transfer me to his voice mail) despite having called numerous times on different days at different times when I was told the manager would be in. I left MULTIPLE messages for the manager about the double charge, but NONE were returned. I never got to speak to the manager despite WEEKS of trying and I still haven't been refunded their mistaken charge. This hotel is awful at best and a scam at worst. DO NOT STAY HERE! The Hilton name is ruined for me now.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

8/10 Good

Stefanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a major issue with my room on Friday morning where I was completely locked out of my room by a dead door keycard reader, but the staff there was very quick to help with the problem, and got me back into my room (and subsequent new room) as soon as they were able. I don't fault the front desk staff for the issue, and fortunately there was another property nearby that had a person on hand that could help with the door, but the hotel owners probably should update the doors with new locks/keycard systerms sooner rather than later. I was told I would be given extra points for the issue though, which was nice, but I have yet to see those points on my account.
Stayed 3 nights in Aug 2023

6/10 Okay

Cheryl

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not disappointed
Quiet, clean, and safe. Enjoyed my stay! Was here for Blobfest.
Stayed 4 nights in Jul 2023

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A smiling and helpful staff at well maintained property that is convenient to several restaurants target etc
Stayed 1 night in Jul 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel. Friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cliff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooma and property, friendly staff good food and drinks
Stayed 1 night in Jul 2023

8/10 Good

Mary

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Stayed 2 nights in Jun 2023

8/10 Good

Matthew

Stayed 3 nights in Jun 2023

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. The room was pristine
Stayed 1 night in Jun 2023

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Deborah A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and great staff.
Stayed 1 night in May 2023

8/10 Good

todd

Stayed 2 nights in Jun 2023

8/10 Good

Erin

Stayed 3 nights in May 2023

10/10 Excellent

desire, philadelphia

Stayed 2 nights in May 2023