Dear Guest,Thank you for providing your feedback.Please note that the deposit is clearly stated on the platform under the "Important Information" section, along with the property location details. The neighborhood is very safe, and we have never experienced any incidents involving our guests.Should you have any further questions, please do not hesitate to reach out.Best regards,Capital Hotel

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. Please note that you were granted Wi-Fi access as our first guest to test our Wi-Fi in the property. Moving forward we will be having Wi-Fi as part of our amenities!Regarding the streaming services, you could have used your accounts that you already had subscriptions on.We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel

Hello Traci,We appreciate you sharing your feedback about your recent stay; however, we would like to address and provide some clarification on the points you raised.Regarding the host's responsiveness, we take great pride in offering top-notch hospitality and communication. Our records indicate that we have been prompt in responding to guest inquiries and providing assistance when needed. We sincerely apologize if you felt otherwise and will review our communication logs to ensure we continue to meet our guests' expectations in this regard.In reference to the reported WiFi issue,We would like to acknowledge your feedback concerning the WiFi matter. According to our internal records, we have verified the proper functioning of all property amenities. It is our standard practice to provide guests with the necessary information, including the WiFi network name and password, before their check-in.We genuinely regret any inconvenience you may have encountered in accessing the WiFi during your stay. It is important to note that we have not received similar complaints in the past.We highly value your feedback, as it plays a crucial role in our continuous efforts to enhance our services and provide an outstanding experience to all our guests. We recognize that your experience seems to be an exception, and for any inconvenience you may have experienced, we offer our sincere apologies.We kindly encourage you to reconsider and grant us the privilege of hosting you again in the future. Should you have any further concerns or inquiries, please do not hesitate to contact us. Your consideration of our property for your stay is greatly appreciated.

We appreciate you sharing your feedback about your recent stay; however, we would like to address and provide some clarification on the points you raised.Regarding the host's welcoming attitude and responsiveness, we take great pride in offering top-notch hospitality and communication. Our records indicate that we have been prompt in responding to guest inquiries and providing assistance when needed. We sincerely apologize if you felt otherwise and will review our communication logs to ensure we continue to meet our guests' expectations in this regard.Regarding the access code issue, we maintain a streamlined check-in process to make it as convenient as possible for our guests. We have not received similar complaints in the past, and we will investigate your specific case to understand what might have caused any inconvenience.Regarding the claim of roaches, we take cleanliness and pest control extremely seriously. Our property undergoes routine inspections and treatments to maintain a pest-free environment. We have not had reports of roaches in the past, and we will investigate this matter thoroughly to ensure the issue, if any, is addressed promptly.We value your feedback as it helps us improve our services, and we aim to provide an exceptional experience to all our guests. Your experience appears to be an exception, and we sincerely apologize for any inconvenience you may have experienced. We hope you will reconsider and give us the opportunity to host you again in the future. If you have any further concerns or questions, please do not hesitate to reach out. Thank you for considering our property for your stay.

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our property. We're thrilled to hear that you had a good experience! Your satisfaction is our top priority, and we're pleased to have met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We truly value your input, as it helps us enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better stay. Best regards, Capital Hotel