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Reviews of The Mou Hotel

3 out of 5
The Mou Hotel
House No. 41, Street 125, Sangkat Vealvong, Prampir Makara, Phnom Penh

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 101 reviews" "
Rating 8 - Good. 44 out of 101 reviews" "
Rating 6 - Okay. 18 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a bit run-down. But it is a good value for the money. Very nice staff
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
It’s okay for a night or two to stay. Some decent coffee shops, restaurants and a convenient store nearby. My room was fine, except for the closet was very dusty and the shower area in the bathroom have no door. So water splashed everywhere when I showered.
Stayed 2 nights in Sep 2019

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot good food was upgraded due to a problem with aircon
Stayed 2 nights in Jun 2019

8/10 Good

Emma

Liked: Staff & service, property conditions & facilities, room comfort
Asia trip
They place and service is good. It was decently clean. Close to all the local street food and foodie area.
Stayed 5 nights in May 2019

4/10 Poor

Marie, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately there is nothing positive about this hotel besides the super friendly staff.
Stayed 5 nights in May 2019

4/10 Poor

KR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room we are given smelled of cigarettes even though signs says no smoking. Second room was not cleaned at all. The floor was dirty, the bath towels were dirty, the fridge was broken and the bed was dirty. Housekeeping didn't change the bed from previous guest at all even though you can clearly see it's dirty. They just remade the bed then skipped everything else. There are only bath towels given - no hand towels or anything. Toilet paper holder is broken and hotel didn't bother fixing it. Toilet paper given were 1/4 of the roll for a 3 night stay. Elevator takes forever, therefore, had to use stairs (not bad going down 6 flights but hard in the heat going back up). Guests are allowed to smoke in the hallways next to the stairs and elevator right next to the "no smoking" sign. When I spoke to the staff about the smoking, their only answer is "they're Chinese and won't listen". Not worth the price at all and no idea how they got good ratings.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Received smiling face from staffs and Comfortable room
Stayed 1 night in Dec 2018
Response from Khay on 11 Feb,2019
Dear Valued guest, Warmest greetings from The Mou Hotel & Restaurant, Thanks for spending your value time write us a good review. We look forward to see you again.

10/10 Excellent

Peter, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice ,clean,friendly staff.slightly out of the way from Popular activities eg. $2 tuk tuk to riverside .Price is reasonable .😊
Stayed 3 nights in Oct 2018
Response from KHAY on 2 Nov,2018
Dear Peter , Warmest greetings from The Mou Hotel,Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Nice hotel, professional service and safe environment.
Stayed 3 nights in Oct 2018
Response from KHAY on 2 Nov,2018
Dear valued guest , Warmest greetings from The Mou Hotel,Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not one of the better hotels
Some of the staff are nice, others quite rude. Will not return.
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy to go anywhere and the room was great.
Stayed 6 nights in Aug 2018

8/10 Good

Jun, Kk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok stay
it was ok stay. just for 2 nights only.. wifi slow.
Stayed 2 nights in Jun 2018

10/10 Excellent

Tom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel centrally located near the Olympic stadium In Phnom Penh. There are many restaurants and a mini mart 5 minutes walk away. The staff were wonderful, the rooms were superbly clean and the beds were so comfortable. I cant recommend this hotel enough, you likely wont find a better hotel for the money than the Mou Hotel in PP!
Stayed 5 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice but average hotel
The hotel staff and room were pretty average. Would recommend staying here but dont expect anything standout. The room is clean. Good washroom. Comfortable beds. A little out of the way from the riverside and main tourist attractions. Neighborhood is safe and clean though. Expect to take a tuk tuk or taxi to most places. Walking will take 30-45 mins to most tourist sites. Good tv channel options.
Stayed 3 nights in Apr 2018

6/10 Okay

Tan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
first day didnt give me family room resason is the room rent out

6/10 Okay

Kristel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
Hotel was nice and clean. But I was brutally mugged and they refused to help me. They would not let me use the phone or advise where the police station was. I was truly appalled by the male receptionist. So were the other guests. I would never ever stay there again. I think their behavior to me was beyond disgusting.

10/10 Excellent

Walker, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a great price close to attractions
This is a fairly new hotel located near the Olympic Stadium. The rooms are very clean, wide, and spacious, and they DO look like the pictures posted online. I like the location - 1-2 kilometers from the main attractions, yet far enough away to where it is quiet at night. Friendly staff!
Stayed 1 night in Mar 2018
Response from KHAY on 19 Mar,2018
Dear Walker, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

10/10 Excellent

Sam, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service!
We had a great stay at the Mou Hotel we were here for 4 nights and what really stood out was the amazing service the staff provide and how friendly they are (especially the two guys on the front desk. Despite not speaking that much English nothing was too big an ask and they were always happy to help even letting me borrow there phone at one stage. Room is lovely and spacious and location is good as well about a $3 Tuk Tuk ride to the river but right next to Olympic stadium and pretty near central market! Great stay.
Stayed 4 nights in Mar 2018
Response from KHAY on 14 Mar,2018
Dear Sam, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

8/10 Good

Jasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place
A little bit noisy if your in the lower front rooms but it is phnom pehn. Everyone was really nice and happy got given free food and stuff. The room was clean and comfortable bed. Bathroom a bit strange in choice of colours. TV stations good, restaurants food was good. Oh Wifi was slow but probably lots of people on it.
Stayed 5 nights in Feb 2018
Response from KHAY on 6 Mar,2018
Dear Jasey, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from KHAY on 12 Feb,2018
Dear Luiz, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Only stayed overnight, so can’t say more than it was clean, functional and staff were cheery One particular feature was the roof top bar- enjoyed views and chilling there with a cold beer
Stayed 2 nights in Jan 2018
Response from KHAY on 6 Feb,2018
Dear Valued guest, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st time staying was great. 2nd time something els
Stay about 3 weeks ago. Experience was great. So I booked the same hotel again. I only wish the staff pay more attention to their work and not assume my words. But manager did more to correct the issue so I give him some credit.
Stayed 2 nights in Jan 2018
Response from KHAY on 19 Jan,2018
Dear Sokheng, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

6/10 Okay

philip, streets of pattaya

Disliked: Cleanliness, property conditions & facilities, room comfort
Rubbish
Rubbish experience and I am now on the streets of pattaya. Where is my rebate and compensation? Amp
Stayed 2 nights in Dec 2017

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Good location, The room was very clean and comfortable. Good Wi-fi, I would stay here again.
Stayed 1 night in Oct 2017
Response from KHAY on 29 Nov,2017
Dear Anderson, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but customer service issues
Staff was friendly and the room was very clean and modern. The coffee pot and packs of coffee they left daily in the room were much appreciated. I only had two complaints. First, we were three adults sharing the room. We requested two keys (they are electronic keys to the rooms) but were told there was only 1 key per room. So we had to always leave the key at the desk when we split up so nobody was locked out. Having a second key would have solved the problem. Second, when we checked out they seemed confused. I asked for a receipt and they said they couldn't! Then they asked me to wait while they checked the room. I waited at the front desk as one of the front desk staff went upstairs for maybe 5 minutes. He then returned and said I was free to go since I am guessing we hadn't stolen any towels or damaged the room. Again I requested a receipt of my stay and again they said they couldn't give me one. No explanation was given and we had a bus to catch so we left.
Stayed 2 nights in Nov 2017
Dear Richard, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Owner & Reservation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean, a little noisy outside
Overall very good value for the hotel. Room is very clean and staffs are friendly! However, the room that we had was very close to the street and we could hear all the noises.
Stayed 2 nights in Oct 2017
Dear baccla, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

10/10 Excellent

Alice, kuching, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and comfortable hotel
Within walking distance to food centers and tuk tuk transport. I enjoyed my tuk tuk ride everywhere especially the city centre. Local people are so friendly and nice. But the weather is too hot for me. Anyway, it was a great experience for me and my friends. The Mou Hotel is great with its value for money. The manager, a young man, was the most helpful and friendly guy which I had ever known. He helps to settle all our personal problems during our stay in the hotel. And helps to arrange our trip. We want to thank him for all he has done. Thank you.
Stayed 1 night in Oct 2017
Response from KHAY on 8 Nov,2017
Dear baccla, Warmest greetings from The Mou Hotel , Thank you so much for spending your valuable time to share your experiences that you have enjoyed every moment of your stay. My team and I are appreciated all of your comment. We look forward to welcoming you in the future. Best Regards, Mr. Phou Kokkhay Reservation Manager

8/10 Good

Ana

Liked: Staff & service, room comfort
Disliked: Cleanliness
Mou hotel was really good value compared to other hotels. Room was a good size and bed was comfy with good air con. I wouldn't be picky but our hotel room clearly wasn't cleaned...shower had black hair in it and door of shower was dirty. For a new hotel it was fairly dirty in general just with marks on walls and windows dirty etc. Reception staff were really nice and friendly and location was ok if you don't mind getting a 5/10 min tuk tuk they are always parked outside. Was handy place for cheaply stay and we were only in Phnom Penh for 2 nights so it did the trick!
Stayed 2 nights in Jul 2017

8/10 Good

Low

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allowed early check in
Let me checked in at 10.45....love it !
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap, but not worth it.
The staff was nice enough, but the facilities needed work. The sink faucet was broken, and the bathroom was not the cleanest. The sheets & comforter smelled like sweat, and the pillow had a huge hole in it. Location was "ok" - not much around, and don't even think about walking unless you like a dangerous life. It was cheap, and gave us shelter for the night - but really, I'd look elsewhere.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not perfect, good for low budget
I had to stay there for one month, the hotel is not bad and not excellent in the same time. Here are some points I would like to comment about: - Do not expect the staff to help you if you found a cockroach or a lizard in your room. They do not kill it for some personal beliefs. -Cleaning service do not dry after cleaning. They also throw the bed blanked on the floor while changing the sheets. -Bathroom drain used to clog every time I want to take a shower. -The kettle was very dirty inside and outside. -Airport shuttle is expensive ($13) -Poor English for most of the staff (except the receptionists)
Kettle
Clean sheet
Clean sheet
Stayed 7 nights in May 2017

8/10 Good

Daria

Liked: Staff & service, room comfort
Improbable
Despite being good value for money, this hotel needs to improve cleanliness (I think glass doors of shower were never cleaned as well as metallic surfaces as shower and taps) and cooking (tried few dishes only one was decent). Housekeeping never came. Location is fine, can find tuk-tuk next to the door.

8/10 Good

Abayomi

Liked: Room comfort
I will return again
The hotel was good and my daughter has a nice time. But small ant is the problem.

8/10 Good

Ken Goh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay !!!
Enjoyable

6/10 Okay

edz, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Near to city
Friendly staff, late check-in, upgraded room. Recommended for 1-2nights stay.

6/10 Okay

ilene, philadelphia,PA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could have been better!
Good price,clean and new. BUT staff seemed to change too often and wthout sufficient English as I required basic information. The manager was excellent the one time he was at the front desk. He was extremely profesional but needs to train his staff better,on the job training. Hotel is lovely and clean but that wasn't enough for me. I have confidence it will improve and be a five!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money room
I was upgraded to a triple room on the 8th floor. Huge room with strong AC. Has many channels selection on cable TV. Friendly staff and helpful fromt desk personnel.

10/10 Excellent

Jay, cambodia

Liked: Cleanliness, staff & service, room comfort
Friendly Honest staff
I have to be totally honest about this the mou hotel was great apart from not being able to maintain the correct water temperature in the shower. On the morning i checked out I arrived in another part of Cambodia to realise I'd left a silver chain with my Buddha pendant hung up by the window of the room the night before. When I phoned the hotel later that day I was very upset and angry as they couldn't find it. I threatened the police and all sorts only to discover that I had told them to look in the wrong room . Upon giving them the correct number they found it and returned it to me. Embarrassing to admit but I made a Hugh mess of that situation, The staff at the Mou Hotel are totally honest and fantastic and I apologise profusely for doubting them. Keep up the good work Mou Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was really great, especially considering the price. The staff was very nice, bed was comfortable, bathroom was clean, no problems at all. Our only small issue was that it was a bit farther away from everything than we wanted so we had to tuk tuk everywhere. It was quiet though with was a plus. We would definitely stay again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot
Good place to stay. Not touristy but within twenty minutes walk of river front. Quiet, simple restaurant and even rooftop bar. Beds are a bit hard, but that's Asia! Everyone was nice. Bus tickets are cheaper at station.
Dear valued guest, Wamest greeting from The Mou Hotel & Restaurant, Thanks for choosing our hotel for your recent stay in Phnom Penh. We're very to received 5 stars review from you. We hope you will choose us again the next time you visit Phnom Penh. Best Regards, Mr. KHAY Reservation Manager

8/10 Good

Krzysztof

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
nice place but not for a ling stay
Hotel was good and staff was friendly but in 5 day time they only clean my room once, and there is a lot of ant's everywhere
Dear Krzysztof, Warmest greetings from The Mou Hotel & Restaurant, Thank you very much for taking the time to review your recent stay with us. We're very delighted that you like our hotel & hospitality. We hope you will choose us again the next time you visit Phnom Penh. Thanks, Best Regards, The Mou Hotel & Restaurant.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for 1 night
We were only here for 1 night so didn't reallt explore the surrounding area. Best thing was they arranged for us to visit the Killing fields in the afternoon and the tuk tuk driver was available straight away. Decent restaurant and rooftop terrace on site. The staff was very friendly and welcoming.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and Peace
It was a nice and restful stay. Local area was fairly quiet. Various eateries around, less shops, not centrally located but the beds were comfy and the hotel has good amenities and wifi works well. If you want peace and calmness you should stay there. Staff are welcoming and helpful.

8/10 Good

Sophanna Kang , Siem Reap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Phnom Penh and close to down town
It is a great hotel with reasonable price. I will come back to stay when I visit Phnom Penh again.

10/10 Excellent

Ash, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mordern hotel a little bit outside
Great mordern hotel a little bit outside the main tourist district but easy enough to get tut tut or walk. Tut tut driver is always outside so no problem getting one from hotel. Hotel itself was very modern had a nice rooftop bar. Shower good, rooms were big and comfortable. Staff were very nice and we booked our excursions through them as they were very reasonably priced. Would stay here again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, would recommend!
My wife and I had an excellent stay at the Mou hotel. The room was spacious, clean, and comfortable. Staff was friendly and happy to help.

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect condition new hotel
New hotel so all the sheets, towels, lights, and AC is in new condition. The nearby street is run down but overall this is a great value deal. I would book this hotel again.

10/10 Excellent

Smith, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel , close to S21 museum.
The location is perfect for visiting S21 museum , just 10 minutes walk. The room was very clean and spacious. They arrange the bus ticket to many provinces at the frontdesk with free pick-up service. Friendly staff , they always happy to help. Definitely stay here again.