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The Portman Ritz-Carlton, Shanghai

Photo gallery for The Portman Ritz-Carlton, Shanghai

Exterior
Indoor pool, outdoor pool, lifeguards on site
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Overview of The Portman Ritz-Carlton, Shanghai

The Portman Ritz-Carlton, Shanghai

5.0 star property

4.4/5 Excellent

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040

Explore the area

  • Popular LocationShanghai Centre1 min walk
  • Popular LocationJing'an Temple8 min walk
  • Popular LocationShanghai Children's Palace16 min walk
  • AirportShanghai (SHA-Hongqiao Intl.)21 min drive

Room options

About this area

Shanghai

Located in Jing'an neighbourhood, The Portman Ritz-Carlton, Shanghai is connected to a shopping centre. Jing'an Temple and People's Square are notable landmarks, and travellers looking to shop may want to visit Nanjing Road Shopping District and The Bund. Looking to enjoy an event or a game while in town? See what's happening at Shanghai Stadium or Hongkou Football Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Shanghai Centre - 1 min walk
  • Plaza 66 - 2 min walk
  • Jing'an Temple - 8 min walk
  • Shanghai Exhibition Center - 12 min walk
  • Shanghai Children's Palace - 16 min walk

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

About this property

The Portman Ritz-Carlton, Shanghai

5-star luxury hotel located in Jing'an
Consider a stay at The Portman Ritz-Carlton, Shanghai and take advantage of a corner/local shop, a shopping centre on site and a coffee shop/cafe. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, a hot stone massage or a body treatment. The on-site restaurant, Portman's, features international cuisine. Aerobics classes are offered at the gym; the property also has dry cleaning/laundry services, car hire on site and a bar. A business centre and a hot tub are available to all guests.
Other perks include:
  • An indoor pool and an outdoor pool, with a lifeguard on site
  • Full breakfast (surcharge), self-parking (surcharge) and limo/town car service
  • An electric car charging station, express check-out and massage treatment rooms
  • A 24-hour front desk, a ballroom and free newspapers
  • Guest reviews say good things about the central location and helpful staff
Room features
All 593 individually furnished rooms boast comforts, such as premium bedding and pillow menus, in addition to perks, such as air conditioning and dressing gowns.
Other amenities include:
  • Pillowtop mattresses, rollaway/extra beds (surcharge) and free cots/infant beds
  • Separate baths/showers and hairdryers
  • Wardrobes/cupboards, cable channels and electric kettles

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
This information is provided by our partners.

Property amenities

Parking and public transport

  • Self parking on site (CNY 120 per night)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: CNY 274 for adults and CNY 137 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Portman's

Things to do

  • Aerobics classes
  • Fitness centre
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Spa services
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (60666 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Lifeguards on site

Spa

  • 3 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Lever door handles
  • Portable bath seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 48 hours prior to check-in
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from October 26 2021 to June 30 2023 (dates subject to change):
  • One of the dining venues
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: CNY 274 for adults and CNY 137 for children (approximately)
  • Self-parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply
Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Does The Portman Ritz-Carlton, Shanghai have a pool?

Yes, this property has an indoor pool and an outdoor pool. One of the swimming pools will be unavailable from October 26 2021 until June 30 2023 (dates subject to change).

How much does it cost to stay at ?

As of 26 Nov,2022, prices found for a 1-night stay for 2 adults at on 23 Dec,2022 start from S$201.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Portman Ritz-Carlton, Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Portman Ritz-Carlton, Shanghai?

Self-parking is available for CNY 120 per night. Limited spots are available.

What time is check-in at The Portman Ritz-Carlton, Shanghai?

Check-in is from 2:00 PM - midnight.

What time is check-out at The Portman Ritz-Carlton, Shanghai?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The Portman Ritz-Carlton, Shanghai located?

Located in Jing'an, this luxury hotel is 0.4 mi (0.7 km) from Jing'an Temple, and within 3 mi (5 km) of People's Square and Nanjing Road Shopping District. The Bund and Yu Garden are also within 6 mi (10 km). Jing'an Temple Station is 8 minutes by foot and West Nanjing Road Station is 11 minutes.

Can I cancel my reservation for free at The Portman Ritz-Carlton, Shanghai and receive a full refund?

Yes, The Portman Ritz-Carlton, Shanghai offers free cancellation on select room rates, because flexibility matters! Please refer to The Portman Ritz-Carlton, Shanghai cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 279 out of 490 reviews" "
" "5 - Excellent 57%
Rating 4 - Good. 146 out of 490 reviews" "
" "4 - Good 30%
Rating 3 - Okay. 36 out of 490 reviews" "
" "3 - Okay 7%
Rating 2 - Poor. 16 out of 490 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 13 out of 490 reviews" "
" "1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Jennifer
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

5/5 Excellent

WEN JIN
Stayed 2 nights in Nov 2021

5/5 Excellent

SEAN
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

5/5 Excellent

Jennifer
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever!!
Absolutely amazing! Angel on the club level went over and beyond to help us out. She is absolutely fabulous!!
Stayed 2 nights in Sep 2021

5/5 Excellent

Michael
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They emailed ahead for what I need and send a welcome letter with gifts when I arrived.
Stayed 2 nights in Aug 2021

5/5 Excellent

CHEE CHOONG
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
This hotel is excellent. I will give it 10/10. The staff made a lot of effort to ensure you feel at home. They will always check on you to ensure everything is ok. A lot of them can communicate in English which makes it easier for foreigners who cannot communicate in Mandarin. There is an excellent gym and the breakfast has a lot of choices with great taste. Locations is great with many amenities nearby. There is a supermarket and plenty of restaurants to choose from just outside the hotel.
Stayed 7 nights in Jul 2021

5/5 Excellent

Diego
Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

5/5 Excellent

Soffia
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
I had a lovely experience there. I stayed on the club floor where the club service was great. The location was fabulous. The decor of the rooms are a little dated but in perfect condition and very comfortable. By china standards the hotel is a tad old but they have maintained it beautifully. Given the location and service I highly recommend it
Stayed 1 night in Jun 2021

5/5 Excellent

ELAD
Stayed 1 night in Apr 2021