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JW Marriott Hotel Shanghai Tomorrow Square Reviews

JW Marriott Hotel Shanghai Tomorrow Square Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 318 out of 495 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 146 out of 495 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 17 out of 495 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 8 out of 495 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 6 out of 495 reviews" "
" "2 - Terrible 1%

9.3/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

8/10 Good

Eric

Stayed 5 nights in Oct 2022

10/10 Excellent

Tae Hyung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in town
After a meltdown incident at the airport, quickly booked JW and went over. I probably wasnt in the best state of mind but reception, I believe it was Claire, was so gentle and friendly that I was able to regain composure. Got to my room and realized that I was extremely early for the check in. 2 years into covid, I've started seeing service levels deteriorating at many international businesses, including hotels. JW is a clear exception and this shows how serious they take their service standards. Well done.
Stayed 1 night in Jan 2022

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay cation
JW Marriott is a beautiful hotel in a prime location, right in People's Square. Metro is a 2 min. walk. Beds comfy and room average size and very clean and top notch. Views are excellent and staff is very helpful. Breakfast buffet is excellent and views from breakfast room on 38th floor are fabulous. Highly recommend staying here and getting the breakfast room rate.
Stayed 2 nights in Apr 2021

4/10 Poor

Grant

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not as advertised. Paying for the view.
Picked the Junior Suite based on pics used on website for this room. Specifically requested that the toys advertised in the room were provided. Was told upon arrival that the toys were not part of the offer. No attempt to provide any toys or entertainment for the kids, like was advertised. Furthermore, the bathrobes and towels felt like sandpaper. At this hotel you are paying for the view. Didn't experience anything else to justify the high price.
Stayed 2 nights in Apr 2021

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

giandonato

Stayed 1 night in Jul 2020

10/10 Excellent

Ellen E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019